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LemonHydra92672
11-19-2014, 03:02 AM
I bought the shape up game for Xbox one. I get through one exercise and then the game freezes. I tried everything online from changing gamer pic to unlinking gamer tag. I brought the game back to the store traded for another one and still having exact same problem. I just want to play. I contact uplay last night and they were supposed to get back to me today but didn't hear anythjng.

Ubi-Leorthian
11-19-2014, 03:26 PM
Hello LemonHydra92672,

Thank you for contacting us. Unfortunately I don't have any information on this issue; for game-specific issues like this, the best team to contact is the Ubisoft Support team. You can contact support through our ticket system's webform found by clicking on "My questions" on this page: https://support.ubi.com and then clicking "Ask a Question".
If you have any issues using the webform, or if you cannot access your account, you can contact support for assistance through their Facebook page: https://www.facebook.com/UbisoftSupport, Twitter account: https://twitter.com/UbisoftSupport or by phone: https://support.ubi.com/en-us/FAQ.aspx?platformid=60&brandid=2030&productid=3888&faqid=kA030000000eiChCAI

bruunograca
11-19-2014, 07:55 PM
It freezes straight away
Contacted Ubisoft via "my questions": No answer until now !!!
Removed Profile, changed picture, reinstalled the game - as seen in other forums - Nothing
Its just the trial, but not buying the game before its fixed and playing the trial

Ubi-Leorthian
11-19-2014, 09:31 PM
Hello bruunograca,

Thank you for contacting us with your issue. If you have contacted the support team through the webform, it can take up to two working days to receive a response. If you have not had a response from the support team within two working days, please contact a forum manager with your question ID and they can contact support to ask about any delays in resolving your issue. The forum managers are: Ubi-Mush (http://forums.ubi.com/member.php/970194-Ubi-Mush), Mr_Shade (http://forums.ubi.com/member.php/304536-Mr_Shade) and Volfbane (http://forums.ubi.com/member.php/1337630-Volfbane)