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philteale
11-18-2014, 05:24 PM
Hi,I may be missing something here, but the game seems to be running in some sort of letterbox mode on my 4:3 screen - there are big black bars above and below the image.I have tried experimenting with the Aspect Ratio and Windowing settings but it's not making any difference. Is this a design choice or something? I really hate it and it's almost a deal-breaker for me.I thought it might have just been present during the Prologue, but I have just finished that and the image is still letterboxed. Does anyone have any ideas? Is it like this for everyone on a 4:3 screen?Cheers,

harmwulf
11-18-2014, 09:22 PM
Same here.

Breaks the fun totally for me.... haven't played past the prologue since the download was finished, because it's just so silly with only 2/3 of your screen....

Has anyone, who's experiencing the same, any kind of work-around?

RanGanBan
11-18-2014, 09:41 PM
I have the same problem running 3 5:4 screens in eyefinity.

It is quite rediculus to have black bars at the top and bottom of the screen, the entire time.

As an aside, I read that people wth 16:10 screens also have this problem, but with smaller bars.

harmwulf
11-18-2014, 09:49 PM
And me fool thought fullscreen is actually supposed to be really full-screen like FULL.... -.-

xcha0s.com
11-19-2014, 01:33 AM
Same problem for me. What videocard / drivers you have guys? That's strange but when I run game first time it seemed I play full screen without letterbox on my 4:3. Maybe this is before day 1 patch, or maybe on old video drivers.
Im trying change some options in GamerProfile.xml, but nothing helped. In farcry 3 changing WidescreenLetterbox=1 to 0 works fine.

my card amd 7970, old drivers 14.7

brotherofmetal
11-19-2014, 02:41 AM
Running nVidia surround here. Using three 16:10 monitors, and I've got letterboxing spanned across all three monitors.

There REALLY needs to be a way to remove this.

brotherofmetal
11-19-2014, 05:59 AM
Giving it the ol' bumparoni.

harmwulf
11-19-2014, 09:48 AM
:mad:

Wolfwerew
11-19-2014, 10:31 AM
Bump

Also vote for ingame option to change letterbox (as it was in FC3), cose on my 4:3 screen i have big black bars above and below the image - some kind of forced letterbox & i can't to change it now :(

philteale
11-19-2014, 11:36 AM
Thanks for the responses guys - for information, I am running an Nvidia GTX580 with the latest drivers.

Sounds like this is a problem for more than me, which is a relief in a way because it means I'm not being a dumb-***!

Let's see if we can bring this to the attention of Ubi!

harmwulf
11-19-2014, 11:46 AM
well, i think we can assume, that they're showing the standard post-release no-****s-given-cuz-we-already-have-your-money attitude... :mad:

deviantfkr
11-19-2014, 12:54 PM
Running nVidia surround here. Using three 16:10 monitors, and I've got letterboxing spanned across all three monitors.

There REALLY needs to be a way to remove this.

Oh no.. I got excited and went out and bought this today and it's not going to work like it should is it. I didn't want to see this comment. I have the same setup. I was so looking forward to playing this game on nVidia surround. This SUCKS Ubi!!!!

philteale
11-19-2014, 01:23 PM
I have raised this as a ticket with Ubisoft Tech Support and will update this post with any information they come back with.

harmwulf
11-19-2014, 04:55 PM
Anything new on the frontlines, Philteale?

Kamolak
11-19-2014, 06:29 PM
Bump, because I find this extremely annoying. I don't have it while running around, but in cutscenes it pops up out of no where and detracts from the scene..

Kamidel
11-19-2014, 06:45 PM
Adding my 2 cents. I played the game yesterday with NO F***ING LETTERBOX!:mad: I can't stand that "feature" in any game and even went so far as to get a refund for The evil within because I paid to see the game not big black bars. It is even worse that I can switch to my wife's lower quality 720p TV and get a screen without letterboxing. Why Change it on day 2? why not add a box we can check like motion blur? I know a lot of game devs are hopping up and down for a "cimematic" experience but I am paying to play a GAME, when I want a movie ill buy a movie.

PLEASE UBI don't pull an EA and ignore your customers.

n_skid11
11-19-2014, 10:37 PM
Game letterboxes on anything other then 16:9, or a 3x16:9, both at 1680x1050 and 5040x1050 I have black bars rending parts of my screen pointless. Please fix this, not everyone in the world uses 16:9 monitors, they may be the most common but some people perfer using other aspect ratios monitors.

I straight up consider this issue to be a bug, why? Because in GamerProfile.xml there is an option called WidescreenLetterbox, by DEFAULT it is set to 0, IE off, so this shouldn't not be happening.

Wolfwerew
11-20-2014, 04:59 PM
UP!

we need to fix this forced letterboxing!

RanGanBan
11-20-2014, 07:05 PM
A temporary fix has been posted on the wsgf forums.

http://www.wsgf.org/forums/viewtopic.php?f=64&t=27713&start=30

scroll down to the post by Amon Amarth

However be warned, that 14 out of 54 anti virus programs, detect it as possibly malicious. I assume this is, as it shares some characteristics with malicious software in that it accesses the memory of another application (the game) and modifies it and not because it is actually malicious.

n_skid11
11-20-2014, 07:49 PM
A temporary fix has been posted on the wsgf forums.

http://www.wsgf.org/forums/viewtopic.php?f=64&t=27713&start=30

scroll down to the post by Amon Amarth

However be warned, that 14 out of 54 anti virus programs, detect it as possibly malicious. I assume this is, as it shares some characteristics with malicious software in that it accesses the memory of another application (the game) and modifies it and not because it is actually malicious.

It's not because it thinks it looks malicious it's because the virus program doesn't know what the program is, IE it's not in it's internal database of trusted programs or trusted program authors. The program itself appears to be a compiled Cheat Engine hack, you can tell from the icon, I would avoid using it in multi-player incase they have cheat protection, as it might not care what it's doing, and just that it was made in Cheat Engine.

Wolfwerew
11-21-2014, 10:37 AM
So we need to UP! this thread ^)

Ubi, we need letterbox problem solution!

MiseryEngine
11-21-2014, 12:32 PM
Given the 2560x1600 bug (which only puts one letterbox bar on the bottom but makes the top use all of the display with no stretching) I would say the forced letterbox isn't even a technical issue and the devs are just trying to shove a 16:9 aspect down our throats.

Annoyingly for most of you though apart from the stupid aspect ratio the game runs fine for me, so really not much to complain about by comparison.

DeliciousPubiQQ
11-21-2014, 02:15 PM
I also have those letterboxes on bottom and on top ...

jev1313
11-21-2014, 04:27 PM
Given the 2560x1600 bug (which only puts one letterbox bar on the bottom but makes the top use all of the display with no stretching) I would say the forced letterbox isn't even a technical issue and the devs are just trying to shove a 16:9 aspect down our throats.

Annoyingly for most of you though apart from the stupid aspect ratio the game runs fine for me, so really not much to complain about by comparison.

I too have exactly the same issue. 2560x1600 runs with 1 letterbox bar across the bottom of the screen. I can "resolve" this by changing the settings in the game to run 16x9@2560x1440 and the letterboxing across the bottom no longer appears. This is only a work around because my monitor is now stretching the image vertically and the monitor is not running in native resolution thus creating poor image quality and distortion due to the stretching. This certainly seems like a bug to me so hopefully we can get some acknowledgment and a fix soon.

Wolfwerew
11-22-2014, 11:10 AM
UP!
We need letterboxing fix from Ubi!

Romulien
11-22-2014, 03:49 PM
Letterboxing on Surround 6000x1200 is a big disappointment for me as well.

Kamidel
11-23-2014, 08:05 PM
Well I got around to trying the "fix" but it squishes the screen inwards from the side slightly It does however give me true full screen and no performance loss.

philteale
11-23-2014, 10:10 PM
Evening all! OP here.

Thanks to RanGanBan for posting the link to that fixer program. As Kamidel says, it does seem to work, but at the expense of stretching the image slightly. I've found that it can be overcome by tweaking the FOV settings, but it's much better than the heavily letterboxed image that Ubisoft have forced upon us.

With regards to the ticket I opened with Ubi support - well, I might have well farted into the wind for all the good it did me. I have yet to hear anything back, and to be honest I'm not sure I'm going to. Thanks Ubi - great service.

Patu
11-24-2014, 09:27 AM
Same problem here with 3 screen Eyefinity setup. This needs to be fixed ASAP.

matt_som
11-24-2014, 10:37 AM
I have the black bars on my 1900 x 1200 monitor, please fix this ubi!! :p

remsavior
11-24-2014, 12:49 PM
The same problem on my 16:10 monitor. Please, fix it.

Chris_D_Turk
11-25-2014, 01:54 AM
+1 for letterbox fix.

Boliwod
11-25-2014, 09:23 AM
I as well would greatly appreciate this to be fixed. I have my solid 4:3 lcd that still has life to give. Honestly, the game performs decently and is entertaining. However, whenever I start to get immersed, the black bars remind me of their presence. I rarely post on forums (as is evident from my post count) but I wanted to add my voice to this issue.

Wolfwerew
11-25-2014, 07:44 PM
UP!
We still need ingame option to change letterbox (on/off), as it was in FC3, for 4:3, 5:4, 16:10 resolution screen

Quaker762
11-26-2014, 09:36 AM
C'mon Ubi, please give us an option to fix this.

Letterbox in 5:4 is absolute ********.

xxyuroxx
11-26-2014, 05:45 PM
Would like this fixed too! have a u3014 16:10 2560x1600 i specifically bought for gaming, because i enjoy the 16:10 ratio more in games. Forced 16:9 is ridiculous. Not going to buy this game until i see an official fix :mad:

Wolfwerew
11-27-2014, 11:04 PM
Up UP UP!!!

We need to Fix letterboxing/

HowlinWolf_PL
11-27-2014, 11:10 PM
+1

FlinkyAT
11-29-2014, 09:11 AM
I'm using a 1280x1024 monitor, the black borders are very annoying and they destroy the game-experience!

Please fix it!

Kamidel
11-29-2014, 05:30 PM
Bump for the sake of getting more attention. We NEED this to be fixed.

Chickenwing86
11-30-2014, 04:55 PM
The same here. IŽm playing on a 1600 x 1200 4:3 Screen and 1/3 is black.
This is incredibly annoying! PLEASE FIX THIS SOON!

xxyuroxx
12-02-2014, 05:13 PM
BUMP. This cant be that hard for ubi to fix right? Come on guys! :D

tunnelcat
12-02-2014, 11:27 PM
When I first set my resolution to 1920x1200, it filled the whole screen. I thought, wonderful! Then somewhere along the line, I wasn't paying attention, the dreaded black bars showed up on top and bottom. Even worse, during the movie cut scenes, those black bars are DOUBLE thick! If you think those are going to be fixed, don't hold your breath. They were never fixed for ACBF4.

Chickenwing86
12-03-2014, 05:57 PM
Letterbox still sucks! WhatŽs the userŽs benefit not to have a choice?
In Far Cry 2 & 3 everything was working fine. If I knew that I can`t use the entire resolution of my screen IŽd never bought this game!

remsavior
12-04-2014, 07:01 PM
"If I knew that I can`t use the entire resolution of my screen IŽd never baught this game!"
+1

Wolfwerew
12-04-2014, 11:05 PM
If I knew that I can`t use the entire resolution of my screen IŽd never bought this game!

We need UP this thread!

Chickenwing86
12-05-2014, 06:16 PM
Especially in the mountains, where I climb up and down, I want to look up and down!
HEIGHT IS IMPORTANT - Please kill those stupid black lines!

jev1313
12-08-2014, 11:54 PM
I can confirm that the patch 1.5 did not fix the aspect ration letterboxing bug when using a 16x10 aspect ratio monitor. I have a 30 inch 16x10 2560x1600 monitor and when running in that mode I still get a single black bar across the bottom of the screen. From other posts in these forums it appears that that other users of 16x10 monitors are still affected by this bug. I will be reopening my support case with UBISoft since this is the only course of action I can take. I will post any relevant updates to my support ticket in this thread since this thread is the largest of the letterboxing 16x10 aspect ration bug threads.

jev1313
12-09-2014, 03:47 AM
Well Ubisoft already responded to my support ticket. Below is the info from my ticket. I hope this gives some hope to people suffering the forced 16x9 aspect ratio woes.

Jonathan @ Ubisoft Support Dec 08, 2014 at 06:28 PM EST
Thank you for reporting this issue. I sincerely apologize for any inconvenience this may have caused you.

This is a known issue that the development team has identified, and there is a planned resolution in a future update. At the current time, there are no official details or a release date pertaining to the update. However, this information will be posted to the game's official forum at http://forums.ubi.com and our Support Website (http://support.ubi.com) when it becomes available.


You wrote Dec 08, 2014 at 05:58 PM EST
Patch 1.5 did not fix this issue. The patch notes directed me to contact support if your issue wasn't resolved in patch 1.5. I am now contacting support, again about this issue. please reference forum thread http://forums.ubi.com/showthread.php/954053-Letterboxing

Chickenwing86
12-09-2014, 02:54 PM
[QUOTE=jev1313;10425300]Well Ubisoft already responded to my support ticket. Below is the info from my ticket. I hope this gives some hope to people suffering the forced 16x9 aspect ratio woes.

Jonathan @ Ubisoft Support Dec 08, 2014 at 06:28 PM EST
Thank you for reporting this issue. I sincerely apologize for any inconvenience this may have caused you.

This is a known issue that the development team has identified, and there is a planned resolution in a future update. At the current time, there are no official details or a release date pertaining to the update. However, this information will be posted to the game's official forum at http://forums.ubi.com and our Support Website (http://support.ubi.com) when it becomes available.


Great news! Thanks for sharing!

TeamKill64
12-09-2014, 03:06 PM
Jap, got an 16:10 screen and have black bars too. It doesn't make fun to play. :mad:

Wolfwerew
12-09-2014, 08:21 PM
We need FIX it!

Wolfwerew
12-21-2014, 10:42 AM
Bump IT!

Ubi, we wont letterbox Fix! ^)

zakery_russ
12-22-2014, 06:12 AM
1680x1050... Fix letterbox please! This is very annoying ****!

Apexgun245
12-22-2014, 05:50 PM
AC unity atleast had the option to "Stretch" the image, it looks a bit weird (am on 16:10) but it would be nice to see that implemented here.

The-Gurhm
12-22-2014, 10:36 PM
1200p with letterboxes....please fix Ubi!!!

Rknight718
12-23-2014, 10:34 PM
http://new3.fjcdn.com/pictures/Farcry+4+3+didn+t+have+this+why+4_e91677_5398059.j pg

Paul_RD
12-24-2014, 05:56 PM
Can anyone confirm if the letterboxing shown above is fixed with patch 1.6?

Babou..
12-25-2014, 01:01 AM
:mad: 16:10 still suffers from black bars illness!!!
Ubisoft doesn't give a fick!!! :mad:

Mcspanky37
12-25-2014, 11:11 AM
I can't believe this still isn't fixed. This should take their team of programmers 10 minutes to fix in a joint effort. Get yer asses to it.

neoesprit
12-25-2014, 11:18 AM
I only have letter boxes during cutscenes... and it's annoying as hell ! Breaks immersion and feel weird ... GG UBI !

bahMiRK
12-25-2014, 01:41 PM
I need this game to support my 16:10 monitor I can't play with black bars or a stretched screen it breaks my immersion. I feel like I've just wasted my money. I thought since Far Cry 3 had the support I wouldn't have to worry about it. Please fix this.

jev1313
12-30-2014, 03:59 AM
I can confirm that patch 1.6 does not fix this issue I have opened and reopened multiple support tickets since NOV 18 for his issue and they simply don't seem to care.

Rogerchi77
12-30-2014, 04:30 AM
This is realy weird. FC3 could support 16:10, why FC4 can't? why devs ignore this issue? It's as mystery as the jungle:confused:

Wolfwerew
12-30-2014, 10:31 PM
BUMP!
Devs we need NORMAL Letterboxing!

Chickenwing86
12-31-2014, 05:52 PM
It seems that ubisoft is just not willing to help...

xxyuroxx
12-31-2014, 07:20 PM
i saw in a different thread, that of course i cant find now, someone posted that they actually got an email response from ubi on this, claiming they are aware of it and will fix it. I want to believe!

Chickenwing86
01-02-2015, 04:44 PM
i saw in a different thread, that of course i cant find now, someone posted that they actually got an email response from ubi on this, claiming they are aware of it and will fix it. I want to believe!

Also here on page 5 - they stated "the awareness" before patch 1.5 and now two patches later nothing has happened. So how long can it take to kill this letterbox "FEATURE"?

xxyuroxx
01-02-2015, 05:49 PM
Also here on page 5 - they stated "the awareness" before patch 1.5 and now two patches later nothing has happened. So how long can it take to kill this letterbox "FEATURE"?

ahh so it was in this thread, lol, thanks! yeah, seriously, how long does it take to get rid of this annoyance. it cant be that hard to remove! Come on ubisoft...

MitchThundercok
01-02-2015, 06:25 PM
Hey, computer video thingy? Please draw 120 more pixels south of what you is already showing.

I............ am............. A PROGRAMMER!!!!!!

Wolfwerew
01-07-2015, 06:59 PM
BUMP AGAIN!
Devs we need NORMAL Letterboxing!

MitchThundercok
01-08-2015, 01:47 AM
Derp 16:10 derp derp derp

Chickenwing86
01-10-2015, 03:16 PM
Ubisoft doesnŽt care ...

xxyuroxx
01-14-2015, 04:38 PM
still not fixed in 1.7?? Ubi-i-am-dissapoint....

Crapucrapu
01-14-2015, 08:06 PM
I didn't have this issue until today. Why would it not show in letterbox through 36hrs of playing time (according to the in game counter, but it's probably way more to to crashes and lost saves), even after updating to 1.7 yesterday it was fine, but today all of a sudden it's in letterbox format. WTF!?

Chickenwing86
01-20-2015, 05:54 PM
Ubisoft doesnŽt care ...

xxyuroxx
01-23-2015, 05:06 PM
bump time! come on ubi, you-can-do-iiiit!

Wolfwerew
01-23-2015, 08:09 PM
bump!
Ubi we need letterboxing!

bahMiRK
01-23-2015, 08:42 PM
There are a small amount of people who cannot enjoy games that have letterboxing or are stretch from their original aspect ratio, like me and a handful of people on these forums. Show us some love now. We want to play the game we payed for.

bahMiRK
01-24-2015, 10:34 PM
Come on guys, let them know you don't like them not supporting all aspect ratios I don't see why it would be so hard to do it from jump Far Cry 3 had it.

bahMiRK
01-26-2015, 08:04 PM
bump

xxyuroxx
02-04-2015, 06:56 PM
sooo, any news on this with the latest 1.8 patch?

Wolfwerew
02-07-2015, 11:06 PM
no changes after 1.8 patch

Ubisoft simply ignoring us...

Benqusan
02-13-2015, 10:59 AM
**** this support

NDDL05
02-13-2015, 07:08 PM
I was thinking of buying Far Cry 4 today, but then I saw comments about the lack of support for 16:10 monitors. I'll pass until this issue is addressed.

Jochgeier
02-14-2015, 02:35 PM
I also have this damn black borders on my 24" Monitor (1920x1200). We have the year 2015 and Ubisoft isn't able to support common 16:10 or 21:9 resolutions? Everywhere you only see bad portings from console games (optimized for 16:9 TVs) on the PC and now they even aren't able to implement correct aspect ratios until now. I think, that all is getting worse and worse for PC games. Shame on you Ubisoft!
Although I'm nearly through with the game: Ubisoft - please fix this urgently!!!

Benqusan
03-10-2015, 11:28 PM
and we still wait, **** this, dont buy fc4!!!

remsavior
03-15-2015, 10:03 AM
When I can play FC4 on my 1920x1200 monitor?

Patu
03-16-2015, 09:29 AM
When I can play FC4 on my 1920x1200 monitor?

Right now? What is stopping you?

bahMiRK
03-16-2015, 06:59 PM
Fix it.

remsavior
03-18-2015, 07:31 AM
Right now? What is stopping you?
Black bars stopping me. I feel not comfortable.

Benqusan
03-29-2015, 07:33 PM
@ up me too

Libertyman01
06-18-2015, 02:20 PM
Hello guys !
I have the same problem.
I bought the game the first day it has been gold.
I tried playing in 16:10 and the result was horrible : 16:10 but compress in 16:9 with huge black bars at the top and at the bottom.
So, when I ask 16:10, I can't play because the screen is little, seems having not good scale.

And when I ask 16:9, I lose the black bars but the screens are horrible : all is blurred, hazy.

So, I think the good way will be only losing black bars and the 16:10 mixed in 16:9 really established at the good scale.

I haven't played Far Cry 4 since SIX MONTHS because I thought Ubi Soft would do something during time and with the HUGE surprise, I try playing this afternoon, and what I discover, I can't play my game ! Nothing was done.

Well, I have found my way with the forum on Steam :
https://steamcommunity.com/app/298110/discussions/0/624075374612147893/#p4

You must run where you are in-game the programm FC4_BlackBars_fix.EXE

So, with black bars, it is difficult entering in the game.
So, without black bars, I play Far Cry 4 with huge effects like Far Cry 3. It seems really fun.

Bye !

PS : Evil Within was also with black bars and when they minimize them, it becomes terrific and impressive game.

Patu
06-19-2015, 10:18 PM
The black bars suck but you really can't say that they are "huge". At 1920x1200 (versus 1920x1080) they are 120 pixels total, 60 top and 60 bottom. Not a big deal really.

Well0wn
07-04-2015, 08:23 PM
Dang. Do you really have to look up if the game runs on such monitor versions nowadays before buynig a game? I cannot believe that this game got no support for 5:4 and 16:10. dafuqqqq ?!?!?!?!??? Will this ever be adressed? If I had known this, I never would have bought this game -.-

misterflibbles
09-20-2015, 12:25 AM
No 16:10 support? In 2015? Your loss....