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shadygiz
11-16-2014, 12:14 PM
anyone else having an issue with the game randomly freezing/locking up for them.

i dont mean FPS drops or micro-stuttering, i mean full on game freeze that also causes my PC to become unresponsive for 5-10 seconds

it happens randomly, sometime i can play for an hour or two with nothing, and sometimes, like last night, i was freezing every 15mins

I'm running the game @ 1080p (ultra - no v-sync) 144hz and getting 71fps


My rig: -

I5-4670k @ stock
Corsair H110i water cooler
Gigabyte Z87x-UD3H m/b with latest F10b bios
MSI GTX970 4g/b OC Gaming GPU (running latest 344.75 driver)
16gb DDR3 1600 Corsair Vengeance RAM
Asus VG248QE 144hz monitor
Win 7 Home Premium 64-bit



EDIT after patch 1.3 (27/11/14): Random freezing is still evident after the latest patch. Within 2 mins of continuing my game, i had game freeze up again.

AlienBurns
11-16-2014, 01:30 PM
Im getting the same, freezes every time on the ubisoft logo on startup for 5 secs, and then throughout the game several times for between 5-10 secs

I5 3470
MSI GTX 970
8GB RAM
Win 7 64 bit

shadygiz
11-16-2014, 04:37 PM
Im getting the same, freezes every time on the ubisoft logo on startup for 5 secs, and then throughout the game several times for between 5-10 secs

yes, the ubisoft logo at start freezes too for me too

also, i am getting signed out of uplay whilst in game, i cant see this being due to ubi servers crashing, but i also cant see anything on my settings that will cause this (i'm on 70mb/s fibre optic connection)

TheSaftschubse
11-16-2014, 05:32 PM
Same to me, GTX660. Freezes for about 5 seconds randomly.

aBengtsson
11-16-2014, 08:36 PM
freeze that causes my PC to become unresponsive for 5-10 seconds.
freezes every time on the ubisoft logo on startup for 3-5 secs.
Except those problems, the game run rly smothly untile memmory 5. Se my other post about that.

Intel Core i5-4460
MSI B85M-E45, Socket-1150
MSI 980 GTX
Asus 24" LED VG248QE
win 7 64bit

Running att 1080p with 144hz.

killersnake7
11-16-2014, 08:42 PM
Also suffering some random freezes during gameplay. It usually lasts for 2 to 10 seconds and happens every 10/15min.

I have a GTX770, i5-4670K, 8Go RAM.

DjKamo
11-16-2014, 09:04 PM
Same here, GTX 660.

Daveed84
11-17-2014, 02:16 AM
My game also freezes during gameplay, completely randomly, for about 10 seconds at a time. It locks up my entire PC, so voice chat dies, and I'm unable to Alt+Tab out or do anything else until it unfreezes. Occasionally, it'll crash the game ("ACU.exe has stopped working"). If I'm playing co-op, the freeze will more likely than not cause a disconnect.

strigoi1958
11-17-2014, 02:24 AM
me too and the only thing I can think that I changed was the driver to 344.65 and patch 1.2

ReClusEE
11-17-2014, 02:29 AM
Same issue here no matter what settings I try the textures on. Frustrating to say the least.

EVGA 780Ti SC, (344.65 driver)
i5-2500k-4.5ghz
8gb DDR3 1600 Corsair Vengeance RAM
256GB Crucial M4
Win 7 64bit

PunishedRated
11-17-2014, 02:29 AM
Mine does the same, extremely annoying.

SpikeJesting
11-17-2014, 02:49 AM
Same to me, GTX660. Freezes for about 5 seconds randomly.

I too have a GTX660 in my rig, I fought through these random freezes myself (entire game freezing, not just framerate drop - you'll notice the audio freezes as well). I had an incident on the 1.1 patch where I was playing a Multiplayer match, and my Arno fell right through the map (not the first time mind you), and apparently had an auto-save trigger mid-fall. Since this time, I have been unable to continue my game and launch a game session at all. Continuing from the main menu will trigger the auto save you get in the loading screen (WHY it needs to save while loading the save without even playing is asinine in my humble opinion), but once the "Saving" dialogue drops from the screen, my game freezes entirely and never recovers (eventually giving me the Windows 'ACU.exe has stopped working" msg).

While working with Ubi Support, simply asking them to modify the Arno Location on my save file, they've responded back looking for system information days of non-action, and have replied that my machine doesn't meet the minimum requirements to play this title according to their guidelines, so "As you do not meet the minimum requirements we may be limited in the support that we can provide moving forward." So my rig is more than capable of playing 30+ hours of this game, yet due to the random autosaving and falling through the earth into the void, due to a bad day-one patch, I won't be able to be helped?

After nearly a decade of defending Ubisoft to my gaming friends around the world, I'm starting to double-guess that stance now unfortunately. :-\

TheSaftschubse
11-21-2014, 11:44 AM
Hey everyone,

Since i got my GTX770 4GB, i have no performance issues with ACU anymore.
However, every 20 Minutes or so, the game freezes for about 5-10 seconds and then proceeds normally. VERY annoying.
Anyone experiencing the same issue? Suggestions on how to fix it?

Thanks!

madg991
11-21-2014, 11:45 AM
Yep same issue...
Running 780ti with 570 for physix

strigoi1958
11-21-2014, 11:54 AM
have you got the latest driver ? I installed 344.75 and my 5 to 10 second freeze became a split secong freeze

in this video around the 34 second mark... just running and crowds and combat no spoilers http://youtu.be/mpt5-0t8WSA

TheSaftschubse
11-21-2014, 11:55 AM
Yep, latest drivers installed. Didn't change anything though.

fido9dido
11-21-2014, 12:09 PM
How about ur processor & Ram, Are you running any application in the background?
i have GTX 760, i7-4790k & 16GB ram and i don't have this problem!

chrikle
11-21-2014, 12:51 PM
yup. got the same problem. annoying :(

R9 290 4GB, Intel i5 4460 3.20 GHz, 8 GB mem

Edit:

my ingame setting is atm:

1920x1080 60Hz
Vsync: ON
Environment Quality: High
Texture: High
Shadow: High
SSAO
AA: MSAA-2x

But I have tried all sorts of settings (medium, low etc etc..) but the problem is still there :/
Oh and no. Game isnīt installed on a SSD.

strigoi1958
11-21-2014, 01:03 PM
I was just on the thread about optimal settings for a 970 card and posted my settings but thought I'd have a play with settings... as soon as I changed AA to FXAA the game started freezing almost immediately with pausing and also screen tearing (but I had vsync off and fps may have jumped over 60) but switching back to msaa made the game instantly better

maybe just tweaking the settings might help ?

YazX_
11-21-2014, 01:04 PM
Perhaps you could please post game graphics settings to get more insight on this problem?

TheSaftschubse
11-21-2014, 01:14 PM
Alright, here are my full specs:

Intel i5 3570 (stock)
GTX770 Phantom 4GB
12GB RAM
128GB SSD + 1TB HDD
Windows 7 64bit

No Programs in the Background (Except Uplay and Avira Antivir).

Ingame Settings:

Res 1920x1080 @ 60hz

Environment: Ultra High
Textures: Ultra High
Shadows: High
AA: FXAA
AO: HBAO+

Vsync OFF.

strigoi1958
11-21-2014, 01:20 PM
I exited the game and put msi afterburner on to record but as soon as I went back in.. the freezing stopped so I don't know whether it was turning on afterburner or just leaving the game and restarting that fixed the freezing :confused:

I don't know about Avira but I use Avast as that has a gaming mode

JacqueTheReaper
11-21-2014, 01:23 PM
This has nothing to do with your rig, its a bug in the game. All we can do is wait for a patch.

Mr.Braag
11-21-2014, 01:30 PM
Happens to me too. Sometimes after and hours, sometimes after 30 minutes. It's completely random and very annoying.

YazX_
11-21-2014, 01:37 PM
Usually such lag occurs when swapping data between RAM and VRam, just a question, any of you guys have the game installed on SSD and have this problem as well?

TheSaftschubse
11-21-2014, 02:17 PM
Usually such lag occurs when swapping data between RAM and VRam, just a question, any of you guys have the game installed on SSD and have this problem as well?

But shouldn't 4gb vram and 12gb ram be more than enough? I also disabled the Pagefile, with no effect.

YazX_
11-21-2014, 02:36 PM
But shouldn't 4gb vram and 12gb ram be more than enough? I also disabled the Pagefile, with no effect.

VRam will never fit all required graphical data in one shot even if its 4 GB, there will always be swapping especially with the no loading mechanism for this game, so fetching data from RAM is alot slower than getting it from VRam, however, i dont want to start assuming things and jumping into conclusions, but since i have the game installed on SSD and doesnt have this problem, i started to think that the 5 seconds freezing is caused by HDD while loading the data.

if anyone else has the game installed on SSD and doesnt have this problem, then this would prove my theory. but remember that i could be wrong in all of this and this problem is caused by totally another reason.

so for anyone having this problem, please contact Ubisoft (link is in my sign) and attach Dxdiag info along with game settings, more people reporting the same problem, more priority it will get, though a faster fix.

shadygiz
11-21-2014, 02:47 PM
same problem for me, i posted a thread last weekend about it >>>>> http://forums.ubi.com/showthread.php/951999-Game-randomly-freezing-for-5-10secs


My rig: -

I5-4670k @ stock
Corsair H110i water cooler
Gigabyte Z87x-UD3H m/b with latest F10b bios
MSI GTX970 4g/b OC Gaming GPU (running latest 344.75 driver)
16gb DDR3 1600 Corsair Vengeance RAM
Asus VG248QE 144hz monitor
Win 7 Home Premium 64-bit

YazX_
11-21-2014, 03:04 PM
same problem for me, i posted a thread last weekend about it >>>>> http://forums.ubi.com/showthread.php/951999-Game-randomly-freezing-for-5-10secs


My rig: -

I5-4670k @ stock
Corsair H110i water cooler
Gigabyte Z87x-UD3H m/b with latest F10b bios
MSI GTX970 4g/b OC Gaming GPU (running latest 344.75 driver)
16gb DDR3 1600 Corsair Vengeance RAM
Asus VG248QE 144hz monitor
Win 7 Home Premium 64-bit

I merged both threads into one thread for easier tracking and for all people who have similar problem to be able to find this issue here easily, i would like also to remind everyone affected to contact Ubisoft support and report this issue.

shadygiz
11-21-2014, 08:48 PM
I merged both threads into one thread for easier tracking and for all people who have similar problem to be able to find this issue here easily, i would like also to remind everyone affected to contact Ubisoft support and report this issue.


thanks pal ;)

DarkWolf29
11-21-2014, 10:12 PM
Yup, same thing here. It's about a 5 second freeze, both video and audio. It's quite random, I might see it maybe every 10 minutes of gameplay.

i5-2500k stock
ASUS P8H67-M Pro
ASUS GTX770 2gb
8gb RAM

My Graphics settings are

Environment: Ultra High
Textures: High
Shadows: High
AA: 4x MSAA
AO: HBAO+
Vsync: Off

I tried tweaking settings higher and lower and this freeze still happens.

DW

JAC072
11-21-2014, 11:13 PM
Yeah, that has happened to me and my rig is not as good as yours. I think in part patch 2 is to blame. The game has become laggier since patch 2 was implemented.

D51-ClaudioACSy
11-21-2014, 11:49 PM
I also have this problem, here's my config :
I5 2500K@4,5 GHz
ASUS P8P67LE
MSI GTX 970 GAMING
8GB P12800 DDR3
and an INTEL 330 SSD

My graphic settings are all maxed out except AA, I'm at MSAA X4 with 344.75 drivers

Saurabh001
11-22-2014, 07:26 AM
Found a *FIX* (atleast for me)

Its not causing freezing anymore after i installed the game in SSD, i think the game produces so much data that a normal spinning disc hard drive is unable to process it and it freezes, if you have SSD it works a lot faster and processes the required data at exact place and hence there is no freezing. I am on GTX 660 OC version with core I5 second Gen processor with 12Gig of Ram installed. and i am getting 40-60 FPS at High Settings. 30-35 on very high and 20-27 on Ultra. Trying installing game in SSD to fix this problem, i think someone already mentioned this.

chrikle
11-22-2014, 08:49 AM
Quite silly if this game requires an SSD to funtion properly...
...sigh and here I have already bought a new comp and only choosed a 120 GB SSD disc for win7 -.-'

D51-ClaudioACSy
11-22-2014, 08:58 AM
Quite silly if this game requires an SSD to funtion properly...
...sigh and here I have already bought a new comp and only choosed a 120 GB SSD disc for win7 -.-'
Hello,

I have an SSD but unfortunately I also have the freezing times. I've noticed that these problems occur most when I play the principals sequences.

It's maybe the "black box" system that doesn't work properly :confused:

I--Skeptik--I
11-22-2014, 09:15 AM
A lot of people are afflicted by the "4 seconds freeze". I used to get it constantly, but then I upgraded my video card and it's gone, haven't seen it once in over 3 hours of game play :)

CiastkoM
11-22-2014, 12:36 PM
Uh, I thought I'm the only one with this issue. I've done memtests, cpu/gpu and psu test because I thought it was pc fault :D

Moving game from HDD to SSD didn't change anything

My rig:

Intel i5 3570k 4.5 GHz
MSI GTX 970 (OC 1500/8000)
MSI Z77A-GD65
2x4GB (Patriot Extreme Division 2)
Win7 64

shadygiz
11-22-2014, 12:45 PM
A lot of people are afflicted by the "4 seconds freeze". I used to get it constantly, but then I upgraded my video card and it's gone, haven't seen it once in over 3 hours of game play :)

thats not the case for some of us in here. as you can see from some of the specs we have posted, some of us are running better rigs and GPU's than you and still getting the freezing issues

shakerbean
11-22-2014, 01:03 PM
I also get that 4-10 second freezing .. and if im climbing on something. if its happens just when im about to enter a rooftop
or the top of a fence, i end up hanging in the air and have to restart the game.
..if im walking down from a raised geometry like a box when the freeze occurs i get stuck with the lower part of my legs in the ground, and also have 2 restart...
its random when that freeze occurs ..
once i had them 3 times straight and got stuck in geometry every time just a minute after restarting.. very frustrating.

shadygiz
11-27-2014, 05:19 PM
EDIT after patch 1.3 (27/11/14): Random freezing is still evident after the latest patch. Within 2 mins of continuing my game, i had game freeze up again.

AntiChrist7
11-27-2014, 08:19 PM
I had the freezes too before patch 3. but i oculd play. now my game chrashes constantly

guest-CXJLqsBk
11-28-2014, 01:48 AM
Hi

i have I5 4690K (4.5/4.9) Gtx 970 4gb ram. 8 GB ram g skill 1600.

I run ac unity in max settings Ultra high /HBAO + and FXAA enable. The game run perfectly i turn around 55/70 FPS

but every 10 mins i have a freeze. The game Frozen for 2-3 sec.

I hoped the patch will fix that but nop :(

Also my global FPS down to 43 at minimum with this patch ( but im not sure about that cause i swap my DVI cable for HDMI during i patching the game and i dont know if that changement have any impact on power ressource used )

Sorry for my bad english

hope my report helps to fix and if anyone have some's issues. thanks Ben

Javsp
11-29-2014, 12:40 AM
I've installed the patch 1.3 yesterday and I've noticed an improvement in the gameplay (in general). However there is a thing that it happens to me since the game was released. It randomly freezes for a couple of seconds, not only the game itself but my whole PC, I mean every application I have running in the background freezes (even the Windows clock). Before the patch this freeze lasted about 10 secs. After the patch it usually lasts less (like 5 secs) but it keeps happening, normally 1-3 times per session (online or offline, it doesn't matter).

Here is a video where you can watch what I mean (it's not mine but from a user who has the same problem):
https://www.youtube.com/watch?v=4WhIn8nvxpI

I hope Ubi are aware of this issue and fix it in the next patch because it's annoying and it ruins the gameplay.

BTW, my rig:

I7 3770K (stock speed)
8 GB DDR3 @ 2100 Mhz
GTX 780 3 GB VRAM

As you can see in the video comments it also happens on the new GTX 9xx serie.

kiwiside
11-29-2014, 06:09 AM
I've installed the patch 1.3 yesterday and I've noticed an improvement in the gameplay (in general). However there is a thing that it happens to me since the game was released. It randomly freezes for a couple of seconds, not only the game itself but my whole PC, I mean every application I have running in the background freezes (even the Windows clock). Before the patch this freeze lasted about 10 secs. After the patch it usually lasts less (like 5 secs) but it keeps happening, normally 1-3 times per session (online or offline, it doesn't matter).

Here is a video where you can watch what I mean (it's not mine but from a user who has the same problem):
https://www.youtube.com/watch?v=4WhIn8nvxpI

I hope Ubi are aware of this issue and fix it in the next patch because it's annoying and it ruins the gameplay.

BTW, my rig:

I7 3770K (stock speed)
8 GB DDR3 @ 2100 Mhz
GTX 780 3 GB VRAM

As you can see in the video comments it also happens on the new GTX 9xx serie.



Same here.... sometimes it freezes 5sec, sometimes 10sec... sometimes forever :/

shadygiz
11-29-2014, 01:12 PM
any news from the DEV's with this issue yet?

heyman47
11-29-2014, 06:33 PM
After patch 1.3, I still have this issue, very annoying.

My specs:
I5-3470
GTX970
Win7-64bit
8gb ram

mmolteach
11-29-2014, 10:19 PM
Also same here and I also have annoying audio glitches.

Specs:
I5-3450
GTX770
Win7-64
16GB RAM

Zadack.
11-29-2014, 11:17 PM
STILL HAVE FREEZE PROBLEMS 5 SEC 10 SEC, UBISOFT NEED NEW UPDATE URGENT.

:mad::mad::mad::mad::mad::mad::mad::mad::mad::mad: :mad::mad::mad::mad::mad::mad:


AMD A10-7850k

16 GB RAM

Video Card GTX 660 TI 2 GB

Win 7 64



http://cloud-4.steampowered.com/ugc/29600877081016466/70AB1E3DFB403369828B912331E9A703A82DDE2F/

Isairas
11-29-2014, 11:30 PM
i5-2500K
GTX980
Win7-64bit
8GB RAM
installed on SSD (!)

Also had random freezes since day one but I could immediately continue to play after the mini freezes.. but after patch 1.3 it got unplayable.The freezes now last longer and also the complete system crashes. Coop is disaster because after 2 mins I get kicked out of the group due to the lag.
Had the same issue with AC III. Back then it helped to set the priority of the process to the highest option in the task manager. Didn't help me with Unity, unfortunately.

Javsp
11-30-2014, 12:38 AM
Guys, I've noticed everyone who posted his rig in this thread has a CPU without HyperThreading (usually an I5) but me (I7 3770K). Then I tried to enable HT in my BIOS yesterday. I haven't had any important freeze in the last 24h. Only once (game freezed for 1-2 secs).

Please, note that this is not a fix. This has to be fixed with a patch. However, enabling HT improved this issue significantly (at least in my case).

BTW, before I enabled HT I tried to install the game on an SSD but it kept having freezes so it doesn't matter where you install it. I have it on a normal HDD right now.

filijander1
11-30-2014, 08:49 AM
yep same here... 3-10 seconds ...much more when i wemt to versailles.. inside a house

seville57
11-30-2014, 03:15 PM
I have HT enabled, I have a Hexa core, (i7 3930K) but the game freezes 5-10 seconds or more.

The game is on my HDD, WD 1tb Velociraptor.

6gb Vram and 16gb Ram.

V4sh.
12-02-2014, 06:30 PM
Same problem here. These freeze effect are more intense inmediately load the map, starting the game.

Friends told me that it 's because of Uplay, the reason is the constant traffic of information via internet, saving control points etc..

Javsp
12-02-2014, 06:49 PM
Same problem here. These freeze effect are more intense inmediately load the map, starting the game.

Friends told me that it 's because of Uplay, the reason is the constant traffic of information via internet, saving control points etc..
That's true, it usually happens within the first minutes of gameplay. However I was playing an Helix Rift mission yesterday and I had several freezes for 1-2 secs. I was online on Uplay.

brotherofmetal
12-11-2014, 02:58 AM
Has anyone found a solution to the 4 second stuttering? I still have not even been able to so much as play the game because of that problem.

Voyager456
12-11-2014, 03:06 PM
Installed the game yesterday first time same problem sometimes it happens after 10 min sometimes after one hour its totaly random
my rig is

i5 4670k 4.5 ghz
gtx 970
8gb ddr3 1600mhz
installed on 120 GB SSD

fitzsteve
12-11-2014, 03:31 PM
Same here, happens all settings levels. I'm on i5 3750k, 8gb DDR3 1600 and GTX970

Waiting for patch before I continue playing.

Base2Crown
12-12-2014, 03:05 AM
Stutter:
http://www.youtube.com/watch?v=3zwXxXy66YM

Basically a persistent stutter that occurs every 3-5 seconds, when this happens character physics (clothing/hair) flings up and down. This stutter causes the game to pause for a split second, it occurs during cut-scenes and even in the main menu.

So who else has it?

If you have a fix for it what are your suggestions?

My game was running relatively smooth (performance wise) until the patch 3 update, after the update I now get a persistent, annoying stutter that makes the game unplayable.

jeffies04
12-12-2014, 05:42 AM
I was having this on ultra settings+txaa on my 3GB 780 FTW card but I just upgraded to a 4GB 980 SC with the same setings and have zero stutter now which made me think it was purely VRAM related, but seeing as you have a 4GB card as well, I'm not so sure.

BlackLord049
12-12-2014, 12:22 PM
It stutters even with SLI. I own 2 x Asus Strix 970 - Ultra 1080p, and after 20 minutes the game starts stuttering. It sometimes stops for 15 minutes or more then happens again.

amikhel
12-12-2014, 04:41 PM
Same here, and my specs:

I7 4930k 3.4 GHz
GTX 780 (2) SLI
28GB DDR3 1600 MHz
120 GB SSD

jeffies04
12-12-2014, 05:59 PM
My issue on the 780 was that it was totally buttery smooth until either I died or did a fast travel/time of day change. Those methods of reloading the game caused it to start the 2-3 second "tick tock stutter". This only happened with TXAA+ultra textures turned on. Switching to FXAA+ultra did not produce any stutter at all...ever...

Like I said that's gone for me now since switching cards, TXAA or not. I don't know if I did something during the changing of the cards that fixed it or what... maybe there's different causes.

danno77
12-12-2014, 11:05 PM
Same here, freezes usually occur when arno starts fighting etc.
I7 4770k@4.0
Gtx 780
16gb ram
500gb ssd
Win 8.1 pro 64bit
Latest nvidia driver
Etc

Base2Crown
12-13-2014, 12:57 AM
My Stutter topic got moved into a thread with a completely different issue -_-

The Random freezing for 5-10 seconds is not the stutter that happens every 3-5 seconds. the "random freezing" is a bug where your entire system freezes completely (not even alt tab or ctrl + alt + del) responds, this is likey due to ACU calling too many draw calls

shadygiz
12-13-2014, 02:37 PM
any news on this yet?


i've not played this game for 2 weeks now due to this issue, but i am coming close to finishing far cry 4 and want to move back to finish ACU

btw, far cry 4 has terrible stuttering too, especially when respawning after death

Death_shade35
12-13-2014, 05:07 PM
Happening here as well.

Isairas
12-13-2014, 07:21 PM
Played a bit after the new patch. It got better for me. The stutter is not completely gone. I played aprox. 1 hour coop and only had 2 longer mini freezes.
The game itself felt a little better but running around a big crowd seems to bring back the stutter more regularly.

Carch
12-13-2014, 11:13 PM
I get the 5-10 second freezing thing too, but it is very rare. Only happens maybe once every several hours of playing. Most sessions it doesn't happen at all.

I have an i7-3770 3.5 GHz, 8 GB RAM, Windows 7.1, GTX 970 4GB, latest Nvidia drivers (344.75), 1080p 60 Hz TV/monitor.

I do not see any HDD activity when the freeze happens.

I recently upgraded from an R9 270X 4GB and the freezing did not happen with that video card.

Johnny_R3b
12-13-2014, 11:54 PM
I have the same problem and with that watch dogs game they never fixed and im willing to bet they wont fix this one either

YazX_
12-14-2014, 12:13 AM
My Stutter topic got moved into a thread with a completely different issue -_-

Hello, your thread has been merged with this one since there is an already opened thread for this issue and no need to open multi-threads for the same issue, however, you can find your previous post in page #6 here after merging:

http://forums.ubi.com/showthread.php/951999-Game-randomly-freezing-for-5-10secs?p=10434953&viewfull=1#post10434953


Back on topic, Guys, for windows 8/8.1 users, there is a scheduled task in windows called "Automatic Maintenance", this will degrade performance and introduce freezing while you are playing when it kicks in, also AV/Anti-spyware softwares might kick in scheduled scans, try to disable the maintenance task and AV and see if the stuttering/freezing is gone.

NOTE: Windows Auto Maintenance task cannot be disabled by right click --> Disable, you need to do this:


http://www.petri.com/windows-server-2012-disable-automatic-maintenance-using-psexec.htm

AlienBurns
12-14-2014, 02:18 AM
Hello, your thread has been merged with this one since there is an already opened thread for this issue and no need to open multi-threads for the same issue, however, you can find your previous post in page #6 here after merging:
http://www.petri.com/windows-server-2012-disable-automatic-maintenance-using-psexec.htm
Hi, The stutter that base2crown has sounds like a completely different problem to everyone else in the thread, his/her problem is physics based and happens every 3-5 seconds, whilst we have a complete pc freeze that happens relatively rarely and lasts 5-10 seconds. Could you unmerge please so the devs can concentrate on them seperately.

Also disabling AV does nothing to help, for me at least.

Wrath2Zero
12-14-2014, 04:12 AM
I don't get this but I can reproduce it if I set 4xMSAA on ultra high textures and peak at 3Gb VRAM, then turn back to FXAA and it keeps on stuttering every 4 seconds or so. It maybe a memory leak. Ubisoft games stutter A LOT, maybe because they don't optimise the memory usage very well from the console versions which have unified memory. Watch Dogs, Farcry 4 also stutters.

Stutter Dogs
Far Stutter 4
Assassins Creed : Stutter

Ubisoft/NVIDIA, The Way It's meant To Be Stuttering

Voyager456
12-14-2014, 04:01 PM
Honestly i never seen this kind of of freezing its like my whole pc freezes up for 5-10 seconds and just keeps going normaly i dont think this has to do anything with windows im on 7 dont even have any AV running in the background or any maintenance cr.. running in the background
sometimes it happens in first 5 min an sometimes after an hour its realy weird also is it just me or most people reporting this issue have nvidia cards?

This is exactly how it looks https://www.youtube.com/watch?v=4WhIn8nvxpI

D51-ClaudioACSy
12-14-2014, 07:49 PM
Guys, It's the first time I've played Unity for about three hours without no freeze at all. The difference, I've installed Display Driver Uninstaller (DDU) 13.5.4.1 (https://www.google.fr/url?sa=t&rct=j&q=&esrc=s&source=web&cd=2&cad=rja&uact=8&ved=0CCcQFjAB&url=http%3A%2F%2Fwww.wagnardmobile.com%2F&ei=mduNVKSEMMSc7gafwoFQ&usg=AFQjCNEKOooX-DEjzXaDBaR8h5jb0puRSw&bvm=bv.81828268,d.ZGU)!!!!!Give it a try.

strigoi1958
12-15-2014, 12:38 AM
that is wagnard (from the geforce forum) driver uninstaller... if you just use that it will remove your driver... you still have to install a driver again

NSGiB
12-15-2014, 12:58 PM
I got the random freezing problem as well. Not very often but if happens.

Also when playing for a longer period I can get the stutter problem as well, where hair and cloths flicker every 4 seconds. The only way to get rid of the stutter is to kill the game and start it up again. i5 + 7970 3GB

Supersomething
12-16-2014, 02:07 AM
I am having this issue as well. Game will just randomly freeze for a short period of time then start running again. I have adjusted every setting even knocked them back to low just to see and it does it regardless. i5 @ 4.2ghz 8gb Ram GTX 970

shadygiz
12-18-2014, 02:07 PM
I don't get this but I can reproduce it if I set 4xMSAA on ultra high textures and peak at 3Gb VRAM, then turn back to FXAA and it keeps on stuttering every 4 seconds or so. It maybe a memory leak. Ubisoft games stutter A LOT, maybe because they don't optimise the memory usage very well from the console versions which have unified memory. Watch Dogs, Farcry 4 also stutters.

Stutter Dogs
Far Stutter 4
Assassins Creed : Stutter

Ubisoft/NVIDIA, The Way It's meant To Be Stuttering

A fair few of us have discovered and posted about a memory leak on FC4 this week. The stuttering I get in ACU seems totally different though as i dont see any increase in RAM or VRAM when stuttering occurs or during gameplay. I think the issue is bad optimisation when ported over from console.

DEVS should be looking to code a separate version for PC's and not just port a 60fps console code across

Phenoloth
12-18-2014, 03:01 PM
A fair few of us have discovered and posted about a memory leak on FC4 this week. The stuttering I get in ACU seems totally different though as i dont see any increase in RAM or VRAM when stuttering occurs or during gameplay. I think the issue is bad optimisation when ported over from console.

DEVS should be looking to code a separate version for PC's and not just port a 60fps console code across

I think allmost everyone has this stuttering and general performance problem. It seems like the processed data within some map, texture, blooming etc. handling didnīt get thru clearly after itīs past in the timeline of data processing in the vram..

Hopefully Patch 4 will solve this..

brotherofmetal
12-19-2014, 09:36 AM
Patch 1.4 is out. Can anyone report if the stuttering is still there?

PREDATORS_RD
12-19-2014, 11:43 AM
Patch 1.4 is out. Can anyone report if the stuttering is still there?

It is definitely still there. ;)
what is your PC?
I've got i5 4790, R9 270X 2GB OC, and 8Gb RAM.
Stuttering is always by my side.

vezok
12-19-2014, 02:40 PM
I had this same issue before, and i have it now, after installing the patch 1.4. Haveīnt changed anything. The game still freezeng over and over.

Erfivur
12-19-2014, 02:58 PM
It's a shame this thread has turned into a "stutter" thread when there are plenty of those already but is the intermittent 5-10 second freeze still being observed in patch 4?

medavroog
12-19-2014, 03:08 PM
It's a shame this thread has turned into a "stutter" thread when there are plenty of those already but is the intermittent 5-10 second freeze still being observed in patch 4?

Yes ... the 5~10sec freeze still present despite the Patch 4 supposed to have fixed it.

mickey1231
12-19-2014, 03:15 PM
The stuttering only occurred here from the 3rd patch. But only on windows7x64. And only from continuing the game and in the first minute and then disappearing but returning at some points. Changing to win8.1x64 immediately stopped the stuttering and freezing. Now from the forth patch game started to started to freeze instantly when running and kept freezing all along. Again changing to 8.1x64 stopped the freezing and stopped it continuously so i play it on win8.1x64. Further on the game didn't changed any noticeably. Well i have the impression that it lowered the fps in some parts of the game i'm sry to say that. But changing to win8.1x64 stopped the stuttering here. I also have to add that it doesn't matter if i play the game from a normal hard drive or an ssd.

Supersomething
12-19-2014, 05:11 PM
I am still freezing on mine as well.

sicrift
12-19-2014, 10:24 PM
what fixed this for me was loading u play in offline mode. then playing the game offline.

completely solved the freezes. which makes one assume the issue was a ubisoft server connection issue.

try that

PREDATORS_RD
12-20-2014, 12:36 AM
I have installed windows 8.1 and stuttering solved. Good luck everyone.

Supersomething
12-20-2014, 07:35 AM
Playing offline did not change anything. Just have to hope for another patch I suppose, although at this point it seems like a long shot heh.

TheOutsider-NL-
12-20-2014, 09:25 AM
Yep same problem here, it was sometimes after patch 3, but more often after patch 4. Random freezing last 5-10sec. First i thought my SSD is gonna break. But guess not.. Tnx Ubi The game is installed on a Samsung Evo 840 disk. 16GB RAM FX8350 and GTX970

ChittyBeef
12-20-2014, 09:42 AM
It's a shame this thread has turned into a "stutter" thread when there are plenty of those already but is the intermittent 5-10 second freeze still being observed in patch 4?

Yes and it's happening more on patch 1.4. I'm getting 5-10 second freezes almost every 5-10 minutes. Maybe got 2-3 an hour on patch 1.3.

D51-ClaudioACSy
12-20-2014, 10:47 AM
I only get these freeze when my uplay friends are online. It seems that the problem is still not resolved....

vezok
12-20-2014, 02:18 PM
This freezes is the only big problem I have at the moment. No matters the graphic configuration i have, the freezes still there, and is very annoying.

Dom1k0
12-20-2014, 02:46 PM
Same here. I thought that update 4 should have fixed that but i don't see any difference.

beny0
12-24-2014, 04:49 PM
This issues is only thing keeping me from playing the game right now. Since patch 4 I got slightly better framerates, but the 3-10 second freezes persisted.
I can deal with low fps, but this issue is just unacceptable, because it completely breaks the immersion.
If you are unlucky and the freeze occurs while climbing a building it sometimes kicks you out of bounds.
If Ubisoft does not fix this in the near future I will stay my hand the next time they release a game, although I always was a huge fan of the gameplay their games provided.

My system:

i5-2500k
GTX 970 OC
8 GB RAM
Win 7 Build 7601

Abbysion
12-26-2014, 11:45 PM
Same for me.
I don't know what's exactly causing this, but I can say that my VRAM seems to be saturated, using ~2020 MB of 2048 MB.
I'm currently using 8GB of system RAM (minimun required per Ubi) at 1600 MHz. Anyone with more RAM and/or VRAM having the same issue?

Also, could an unstable overclock cause this? Because it also happened to me with Dark Souls II, so I'm not entirely sure that the game is the culprit.
Are you guys experiencing this with other games or just ACU?
My CPU is an i5-3570K OC to 4.2 GHz, quite conservative in fact but I think I didn't get a good overclocker.

BestKindOfKiwi
12-27-2014, 02:31 AM
yeah i got the same problem, not to mention that connection error with initiates makes my character unresponsive and i have to restart the game....

Kabor19
12-27-2014, 10:29 PM
i5 4460 3.20 GHz is not good for high or even medium, it should be minimum 3.30 ghz try on low
I have the same i5 4460 3.20 GHz becouse of that i didnt buy this game its not much the minimum

chrikle
12-28-2014, 06:07 AM
yep..Still having this irritating issue after 1.4 /sadface

lovescandal
01-06-2015, 11:35 AM
Same problem here.
GTX980
i5-3330@3.00GHz

Will Ubisoft solve this problem?

jandraelune
01-06-2015, 01:16 PM
I have multi-monitor setup with performance monitoring software on the second screen. I can tell you these freezes do not entirely freeze your whole PC, it's just ACU that freezes as the system it's self is still processing in the background. It's not the system is getting over tasked or anything, this freeze happens randomly and can be during anything regardless of resource load lvls at the time and event going on in game.

SIR WOLFIE 87
01-06-2015, 06:51 PM
I have multi-monitor setup with performance monitoring software on the second screen. I can tell you these freezes do not entirely freeze your whole PC, it's just ACU that freezes as the system it's self is still processing in the background. It's not the system is getting over tasked or anything, this freeze happens randomly and can be during anything regardless of resource load lvls at the time and event going on in game.

If that was the case, you'd be able to CTRL-ALT-DEL to end the task, but the entire computer freezes for 10-15 secs (task manager pops up when the game un-freezes).

If this was a hardware error, you'd get TDR (display driver errors), or a complete lockup with no recovery.

Floppy_fxckmeup
01-07-2015, 12:07 PM
same problem with me, using GTX 970 and i5-3470
some time ACU.exe crashed, some times it will resume itself 5-10 sec later.:(

nosferatu_dude
01-07-2015, 05:32 PM
same problem with me, using GTX 970 and i5-3470
some time ACU.exe crashed, some times it will resume itself 5-10 sec later.:(

I have the same issue, and i have the same spec as you do.

Phenoloth
01-08-2015, 07:25 PM
I upgraded my pc from gtx 560 ti to a gainward gtx 970 4 GB phantom. Now I can run AC Unity with high settings at 60-70 fps.

But now I get randomly sometime after 1 hour sometimes 20 minutes etc. screen freezes for 5 - 10 seconds. No crashes just freeze.. the game runs after that freezes again very smooth at same performance. Weird is I tried every setting.

My system: ASUS Sabertooth Z77, Intel Core i5 2500 3,3 Ghz, 8 gb ram, win 7 x64, gainward gtx 970 phantom.

Any suggestions or tips how to fix this?

Reytime
01-08-2015, 09:11 PM
Hey, nice to see you post this. I am experiencing the exact same problem. Also after an hour etc etc.

I was thinking it might have been my GPU, which is the Gigabyte GTX 770 2GB Windforce. But with everything on high, HBAO+ and Bloom on, vsync and AA off (but forced through Inspector) I have a solid 40 to 50 frames. I thought it have something to do with my GPUs VRAM, it being 2GB. Yet even on low settings I have a solid framerate but still the stuttering (screen freezes). So it can't be that either.

I have searched everywhere and tried many custom driver settings, but no real results as of yet.

I'm starting to think the issue can't really be fixed from our side, it will have to come from Ubisoft.

Phenoloth
01-08-2015, 09:30 PM
I am afraid you are right. Probably the next patch will solve this issue as well in case there will be one.. As i played the game with my old 560 ti i had permenant frame stuttering and 20 fps but not that kind of 5-10 second freezes.. I think my system matches the requirements more then enough so i dont think it can be fixed by changing settings nor upgrading more pieces like an i7 cpu, or?

Reytime
01-08-2015, 09:45 PM
I'm not sure about the CPU tbh. I remember when Watch Dogs came out and it also had stuttering (mainly while driving) people used to say it depended on your CPU. Not sure what the case really was, since I finished the game before the stuttering was fixed, if it was that is.

But good point, I also have an i5, the 4590, also @ 3.3GHz. When Watch Dogs came out (with the driving stuttering) I had the Phenom II X4 965 Black Edition @ 3.4Ghz. Games run way better for me now with the i5 though.

I haven't seen any people blame the screen freezes or stuttering in ACU on CPUs yet tho. Just GPU speculation. It's interesting however that you didn't have the screen freezes on your 560ti, but do on your 970. You'd think a 4GB GPU would eliminate the issue.. Oh well, makes me think twice about getting a 980 next week.

Traum77
01-09-2015, 05:30 AM
I just got the game with my new GTX 970 and exact same problem here. In fact, that's really been the only problem. I was expecting worse given all the issues I'd read everywhere.

i5 750 @ Stock 2.66 GHz
GTX 970 4GB
16 GB RAM
SSD drive

Before you go pointing out the older i5 processor, it hasn't been an issue before, and when the game is running (1080p with all settings on max - autodetected to such btw), it's buttery smooth. Again, was expecting a much worse experience, but Paris looks absolutely amazing, when it's not stuck for 5-15 seconds or crashing because of this issue. Really hope there's a 1.5 patch that includes a fix for this. Just bumping this up more than anything to keep it in the mods' eye.

Phenoloth
01-09-2015, 10:39 PM
same problem I started in tech help a post with same poll probably the moderator can merge them..

http://forums.ubi.com/showthread.php/992054-Random-5-Second-Screen-freezes

Gtx 970 phantom, i5 2500k 3,3 ghz

vezok
01-09-2015, 10:56 PM
Same here. This is the only major problem i have. I canīt play because this, itīs very annoying.

dogeravi
01-14-2015, 11:43 PM
Fault: Game freezes up to 2-5 seconds at random intervals before recovering automatically without any error or interruption to the game world. Occurs up to 5 times an hour. Still happens after the Dead Kings patch.

Spec's:
Intel i5-3570
Gigabyte GA-B75M-D3H Motherboard
Samsung 840 EVO SSD
Gigabyte GTX970 GV-N970WF3OC-4GD (Last driver revision)
8gb RAM
Windows 7 SP1

cibrut
01-15-2015, 11:34 AM
Same prob here.

Game runs beautifuly, suddenly freezes, no matter what i do - walking on roofs, streets or in some house interior. This happens once per 1-2 hours of gameplay. It happens randomly,Game freezes both video and audio for 5-10 seconds, sometimes more than that, after that it continues working with no another issue. And it is clearly visible that something happens with Unity engine - when game unfreezes camera is allways on top of Arno even if i didn't any mouse movement during freeze, like some kind of engine reset or so.

I tried to play game with Uplay offline. Uninstalled NV Geforce Experience, stopped every unneeded NV process from loading like Shadowplay, Streamshield etc, only GPU driver itself was running. Also no monitoring SW was running. I also tried to switch off/on V-sync in game.

Game still freezes. It started in cell in Bastilla, until then (in Versailles) it was fine.

So i've decided to run some monitoring SW to actually see what happens. I used MSI AB.

Before freeze:
GPU about 75% power, 99% usage, vram usage about 5GB
RAM usage about 5GB
all four CPU cores about 50% average usage.

I play ACU on everything ultra with HBAO+, PCSS and TXAA (it also happened with FXAA) at 1080p.

When freeze comes a few things happen:

GPU load goes to 0%
on all four CPU cores there is suddenly spike to 100% usage

All other like vram, ram etc. are the same. After unfreeze spike goes down and game continues on.

I am pretty sure it is only ACU issue. I have no app running in background. Nothing more than Uplay and ACU running. I am using no resident antimalware app. Only firewall as i am conscious what i am clicking on :). Also game is using all 8GB of my pagefile, even not filling physical RAM fully. Trhis is strange too.

My rig:

i5 4670 default clock
8GB 1600 MHz ram (Zeppeline 2x4GB)
MSI Z87 mobo
970 MSI gaming OC (factory OC'ed)
game is installed on SSD

Game version is 1.4
Issue was same on previous 344.75 WHQL and is still the same on latest 347.09 WHQL

I've also checked Windows Event Viewer, but no single event in time of freeze.

Did some of you open troubleticket at support? I will do it, but on evening when i am at home where i have monitoring graphs so i can attach some screenshot what is actually happening.

I am also curious if there is some way to debug ACU or simply to see some log with more informations.

Dellers
01-15-2015, 03:45 PM
I had this issue during side missions with Marquis de Sade in them. Each time I was close to that character the game would freeze for 10-20 seconds and only leave room to move for ~5 seconds in between. IIRC correctly it happened in two missions, and seemed really bizarre. If I moved far enough away from him the game did not freeze. Unity has the weirdest technical issues that I've ever seen. The stutter is inexplainable as well, and seems to start appearing at completely random times. In Far Cry 4 the stutter is obviously caused when textures are being loaded, in Unity even the menues stutter when nothing is happening.

cibrut
01-16-2015, 09:01 AM
I found stated that this freezing/unfreezing issue was removed in 1.4 patch, which is obviuosly not true.

So i've opened a ticket at Ubi support for this issue. And i would recommend to you to do exactly the same - more tickets = faster solution (i hope).

Telling only in forums = no solution.

Anyway from what i read about Dead Kings DLC it is completelly messed up and with even more issues than vanilla ACU. What a shame.

strigoi1958
01-16-2015, 10:31 AM
trouble is on a forum for complaints you will mostly read complaints. Dead Kings for myself (and many many others) works perfectly well. Assuming something has a problem without knowing yourself is not a good idea.
Same with Unity... 1 in a thousand have a problem and instantly assume everyone else has the problem or is lying :(

Unity has a few problems, nothing game breaking unless your pc is woefully short of the req spec or people have impossibly high standards in which case PC gaming should be given a miss.

cibrut
01-16-2015, 02:58 PM
trouble is on a forum for complaints you will mostly read complaints. Dead Kings for myself (and many many others) works perfectly well. Assuming something has a problem without knowing yourself is not a good idea.
Same with Unity... 1 in a thousand have a problem and instantly assume everyone else has the problem or is lying :(

Unity has a few problems, nothing game breaking unless your pc is woefully short of the req spec or people have impossibly high standards in which case PC gaming should be given a miss.

A lot of people have reported and are still reporting Unity freezing issues. People with Hasswell i5s and 9xx GTX - so much for woefully short of req spec PCs :). You can read it on Steam forums, you can read it here, you can read it anywhere over internet. Moreover Ubi stated that freezing would be gone since 1.4 patch, which obviously did not happened, so i suppose Unity freezing is not issue of one of thousands.

For me Unity freezing every 30-60 minutes of gameplay for 5-30 seconds can be game breaking, depending on situation when it happen.

And as i am used with computers and computer games for last 25 years (Atari 800XL, Amiga 500, then PC until now) i think having game which is not freezing is not "impossibly high standard", sorry. It is same "impossibly high standard" like having a car which is not randomly stopping itself. Also i don't think i am short of required specs as you can read them in my previous post describing everything about Unity freeze (about 4-5 posts back, yeah, that one superlong post ;)). I am also using my PC for 3D graphics and rendering, together with video editing and my system is pretty stable. Not in every game, but also in every SW. And when some unstability comes around it is often very easy to find cause and solve it.

About Dead Kings - you are absolutely true, i can't judge it as i am not yet playing it and therefore i am not judging it. I said "people are reporting that Dead Kings is a broken mess", not "Dead King is broken mess" which makes a big difference. For me at least. Btw: those people who are reporting about broken DK are also saying their Unity is otherwise fine, only DK is broken.

varunb
01-17-2015, 07:04 AM
The support team is absolutely hopeless guys. They will find ways to blame your PC configuration but they won't pass the defect onto the dev team. Like it or not but this severe defect will stay in the game. Not until all the review sites start bashing Ubisoft again that their game is still freezing after the latest patch & DLC.

strigoi1958
01-17-2015, 09:01 AM
A lot of people have reported and are still reporting Unity freezing issues. People with Hasswell i5s and 9xx GTX - so much for woefully short of req spec PCs :). You can read it on Steam forums, you can read it here, you can read it anywhere over internet. Moreover Ubi stated that freezing would be gone since 1.4 patch, which obviously did not happened, so i suppose Unity freezing is not issue of one of thousands.

For me Unity freezing every 30-60 minutes of gameplay for 5-30 seconds can be game breaking, depending on situation when it happen.

And as i am used with computers and computer games for last 25 years (Atari 800XL, Amiga 500, then PC until now) i think having game which is not freezing is not "impossibly high standard", sorry. It is same "impossibly high standard" like having a car which is not randomly stopping itself. Also i don't think i am short of required specs as you can read them in my previous post describing everything about Unity freeze (about 4-5 posts back, yeah, that one superlong post ;)). I am also using my PC for 3D graphics and rendering, together with video editing and my system is pretty stable. Not in every game, but also in every SW. And when some unstability comes around it is often very easy to find cause and solve it.

About Dead Kings - you are absolutely true, i can't judge it as i am not yet playing it and therefore i am not judging it. I said "people are reporting that Dead Kings is a broken mess", not "Dead King is broken mess" which makes a big difference. For me at least. Btw: those people who are reporting about broken DK are also saying their Unity is otherwise fine, only DK is broken.

I get a random freeze and like most people on here who report it.... it is less than 10 seconds and usually once an hour or once per session... we are 1 in a thousand of the players playing Unity, if your freeze is 30 seconds then you are 1 in 100,000 or maybe even unique as I haven't seen anyone report a freeze that long. :(

Also what constitues "a lot" ? 10, 30, 50 ? and what percentage does that make us out of the 250,000 games sold ? There are around 50 different people in this thread and some are offering solutions, some are from a stuttering thread that got merged with us.... we are a minority in a minority unfortunately so I do not think we'll get looked at soon.

when my pause happen and sometimes it is just 2 seconds or usually 5 seconds, I take a sip of coffee (usually cold because I forgot it was there :D) but it is not game breaking to me, even in co-op.

BLkVenom
01-17-2015, 01:56 PM
anyone else having an issue with the game randomly freezing/locking up for them.

i dont mean FPS drops or micro-stuttering, i mean full on game freeze that also causes my PC to become unresponsive for 5-10 seconds

it happens randomly, sometime i can play for an hour or two with nothing, and sometimes, like last night, i was freezing every 15mins

I'm running the game @ 1080p (ultra - no v-sync) 144hz and getting 71fps


My rig: -

I5-4670k @ stock
Corsair H110i water cooler
Gigabyte Z87x-UD3H m/b with latest F10b bios
MSI GTX970 4g/b OC Gaming GPU (running latest 344.75 driver)
16gb DDR3 1600 Corsair Vengeance RAM
Asus VG248QE 144hz monitor
Win 7 Home Premium 64-bit



EDIT after patch 1.3 (27/11/14): Random freezing is still evident after the latest patch. Within 2 mins of continuing my game, i had game freeze up again.

I got the same problem and I got more then enough to run the game

cibrut
01-17-2015, 02:29 PM
when my pause happen and sometimes it is just 2 seconds or usually 5 seconds, I take a sip of coffee (usually cold because I forgot it was there :D) but it is not game breaking to me, even in co-op.

Ok, why not, but last time when i've got some freeze during fight (in Panteon) and i died because of that. I was pissed off a bit in that moment ;).

...

Well, last evening i've suddenly got another freeze for 5-10 secs. And i've got 4-5? freezes more during next _one_minute_. I've also got a lot of stuttering.
I somehow managed to go somewhere else and freezes and stuttering were gone.
So i tried to go back where i came from. A lot of freezes and stuttering again, Unity was more freezed than working, it was terrible. I've also got into some fight in streets and suddenly i was pushed during fight on some house wall, i don't know what exactly happened, but i ended outside of level with "player desinchronized" message.

So i've opened map. I was in quarter around Panteon. As long is i stayed in quarter surrounding Panteon Unity was really unplayable. Pure freezefest. Without overacting - Unity was playable for 30-50% of time, rest of time were freezes.
With same symptoms - CPU cores suddenly at 100%, GPU usade at 0%, then everything got back to normal. I've found some people reporting Panteon unplayable because of those freezes, but it was a weeks ago when v1.3 or even v1.2 Unity was out.

So i started to fiddle with environment quality settings and i found when i lower it from Ultra High to only High game completely stopped freezing and i've got one small freeze during next hour, nothing more.

What i found really interesting there is no single frame advantage in framerate, no matter what environment settings i use.

This seems to me like some level geometry leakage. Maybe NPC/AI brushes/areas leakage, i am not sure. But obviously there are some certain places in Paris map where freeze come for sure when you visit them.

Anyway i am sort of happy i found my solution to play ACU almost uninterrupted. I will wait what Ubi support answers to me, but i am sort of in doubt this could be patched, if it is some i.e. level geometry leakage, because it could take an endless hours of finding it ...

I've got used to all of that NPC's pop-ins, changing clothes, going from hat-less to wearing hat etc., so if freezing is gone you will read me here no more, i promise :).


TLDR version :)

Go to the quarters surrounding Panteon. With environment on Ultra High i am pretty sure you will get more freezes than running playable game. For me Unity was playable not moret 30-50% of time and freezing about more than 50% of time when i was around Panteon.

Try it for yourselves.

For me is working solution to lower environment setting from Ultra High to just High. I can now walk and run freely around Panteon. Anyway freezing issues is truly "site dependent". In some parts of Paris on Ultra High environment with no trouble. Versailles are the same. But visiting Panteon in such setting for me is a freezefest :/.

Happyrooster.
01-17-2015, 08:30 PM
I found stated that this freezing/unfreezing issue was removed in 1.4 patch, which is obviuosly not true.

So i've opened a ticket at Ubi support for this issue. And i would recommend to you to do exactly the same - more tickets = faster solution (i hope).

Telling only in forums = no solution.

Anyway from what i read about Dead Kings DLC it is completelly messed up and with even more issues than vanilla ACU. What a shame.

Sorry, but not even opening tickets works. I sent a ticket the 30th of December, I got a response the 2nd of January and they told me to give them Dxdiag & Msinfo32 reports. It's already the 17th of January and I still haven't gotten a response, neither think I will.

Basically Ubisoft made a game, they don't care to patch it at all (it's been more than 2 months since release and it's still TOO BROKEN) and then they don't even answer to you in case you've trouble, which is my case.

This was an extremely disappointing experience and I'm not willing to buy anything from Ubisoft again.

alexandrosdrake
01-17-2015, 09:36 PM
My game also freezes during gameplay, completely randomly, for about 10 seconds at a time. It locks up my entire PC, so voice chat dies, and I'm unable to Alt+Tab out or do anything else until it unfreezes. Occasionally, it'll crash the game ("ACU.exe has stopped working"). If I'm playing co-op, the freeze will more likely than not cause a disconnect.

Same thing here

R9280X

Supersomething
01-18-2015, 05:21 AM
I talked with tech support on the phone back in December and the guy I talked with had the same GPU as me(GTX 970). We are both well over the recommended specs and HE even told me he was experiencing the same random freezes and told me it was a known problem and that currently there wasn't a solution for it other than dealing with it heh.

cibrut
01-18-2015, 09:42 AM
Sorry, but not even opening tickets works. I sent a ticket the 30th of December, I got a response the 2nd of January and they told me to give them Dxdiag & Msinfo32 reports. It's already the 17th of January and I still haven't gotten a response, neither think I will.

Basically Ubisoft made a game, they don't care to patch it at all (it's been more than 2 months since release and it's still TOO BROKEN) and then they don't even answer to you in case you've trouble, which is my case.

This was an extremely disappointing experience and I'm not willing to buy anything from Ubisoft again.

From my point of view opening a ticket instead of just whining in forums (like tons of people do, unfortunately) is much better. Everyone maybe will not get their answers, but as long we stay only whining in forums Ubisoft easily could think that we are fine with this issue so they don't need to do anything. If this issue is reported by "one of thousands" or if reported by EVERYONE who has this issue can make difference.

Opening ticket could be a little step further. Little, but further.

Whining in forums and replying to other posts in way "yeah same issue here" is for nothing.

P.S.: it seems there is some patch for this, unfortunately for cracked version of Unity. I won't try it on my original ACU, but people who had exactly same issue what we are talking about here reported that freezes were gone after that patch. Sort of funny, if is it true :).

YazX_
01-18-2015, 10:32 AM
same problem I started in tech help a post with same poll probably the moderator can merge them..

http://forums.ubi.com/showthread.php/992054-Random-5-Second-Screen-freezes

Gtx 970 phantom, i5 2500k 3,3 ghz

Merged :)

Aside note, is there anyone using Windows 8/8.1 or all of you are using windows 7?

strigoi1958
01-18-2015, 10:58 AM
windows 7.... it doesn't have the problem of win8/8.1 changing icons around after each game ;)

YazX_
01-18-2015, 11:06 AM
windows 7.... it doesn't have the problem of win8/8.1 changing icons around after each game ;)

i'm on windows 8.1 and i dont have either problems, im just asking to see if this stuttering problem is occurring on win7 only.

trojanking01
01-18-2015, 11:18 AM
I believe that patch 4 didn`t fix my problem. stuttering still occur.

Specs:
MOBO: G1 sniper B5
GPU: Palit Geforce GTX 760 Jetsream Edition (2gb)
8GB RAM
1TB HDD
i5 4570(3.20GHZ)

Im running the game at High texture, low envinronment, AA at FXAA, AO at SSAO, shadow off
Resolution at 1920x1080, Vsync off, stretch off, bloom off.

badly need your help guys.

strigoi1958
01-18-2015, 11:48 AM
it will be interesting to see... although I think I may have seen 1 person with win 8 with the problem.... the trouble is, nobody searches the forum and keep making new threads about the same subjects :( it makes it difficult to keep track.

YazX_
01-18-2015, 11:54 AM
it will be interesting to see... although I think I may have seen 1 person with win 8 with the problem.... the trouble is, nobody searches the forum and keep making new threads about the same subjects :( it makes it difficult to keep track.

i'm trying to merge all threads opened into one thread (which is the original thread) but there are too many threads for different issues, if you spot any thread like this, please PM me so i can merge it to this one.

YazX_
01-18-2015, 12:16 PM
is it the same 5 seconds freeze issue ?

trojanking01
01-18-2015, 12:50 PM
is it the same 5 seconds freeze issue ?

Hi, thx for asking. yes sometimes the game freeze for 5-10secs. also the fps drop specially when group of soldiers attack me.

YazX_
01-18-2015, 01:45 PM
then this is a known issue and i'm merging your thread with the one we already have on the forum for easier tracking for the same issue. However, please make sure to contact customer support to report this issue and everyone in this thread, more people reporting the issue means more priority and faster fix.

valliot9
01-21-2015, 04:56 PM
Hey guys.
I think I've managed to find a partial solution for this. Well at least it's completely eliminated my freezings (and I got a lot of those). What I basically did is that I've reduced CPU usage for ACU. (Battle Encoder Shirase - small but smart software - http://mion.faireal.net/BES/ ). I've noticed (thanks to MSI afterburner) that during freeze times CPU cores are 100% loaded and that might be causing CPU overloading. Which seems to be true. I've changed CPU usage limit for ACU from 100% to 80% (itīs kinda subjective, you need to experiment a bit to find an ideal reducement) and no freezing since. Of course average FPS has been reduced obviously (bacause ACU is not using full potential of processor) but I still have 30+ FPS all the time (which in my opinion is quite ok). I run the game on full HD, Vsync ON, FXAA and high settings. I've got Intel Pentium G3258 (OC to 4,6 GHz) and R9 280X.
I can't guarantee that this will fix the issue for everbody but I hope that it will help at least someone. Anyway good luck and sorry for spam if it won't be your solution.

OLDITGUY
01-22-2015, 01:40 PM
I have As well had 3-5 sec Freeze and PC Freeze. But it does go away.
Just so they have the Specs

AMD FX 4100 Quad Core 3.8-4.2
1 Terrabyte Hard drive
16 Gb Ram Corsair Ram
ASUS HD7800 2 gig Ram Video card

I have Enjoyed the Games and the Stories. But Some of the Glitches were Annoying.
At this Point every game is gonna have bugs. But yes, they should have done better in QA Portion of the Game Building Process.
They all tend to Rush to meet Deadlines and Advertized Dates, but it tends to be more about MONEY/COST/PROFIT.
So we may never find a Company that does all of these things PERFECTLY, But I can understand the frustration.
I will keep posting issues, because the truth is: They are trying to do things that are bigger than their Expertise and they have to balance BUDGET/COST?PROFIT with Who works on what
and I guess they need to lower the Goals or dreams. But I liked the Francise and Stories.
I am not a AVID UBISOFT or any Company Supporter, I just want to Have a Game that has Good Elements in it that work and are ENJOYABLE.
One day We will see a Perfect Game and then Screw it up Because HUMANS TOUCHED IT!

YazX_
01-23-2015, 12:27 PM
Anyone with this issue tried the new driver 347.25 released yesterday??

i dont have this issue and installed it, gained around 5 FPS, so it worth trying it out and see if it fixes this issue.

strigoi1958
01-23-2015, 02:21 PM
i'm using it... played about 2 hours and only had a mini (1 second) pause right at the start and nothing after that... but I didn't play any co op

YazX_
01-23-2015, 05:41 PM
i'm using it... played about 2 hours and only had a mini (1 second) pause right at the start and nothing after that... but I didn't play any co op

but as far as i recall, you never had this micro-freezing problem, right?

strigoi1958
01-23-2015, 06:22 PM
It used to pause for 3 to 4 seconds at random times... usually once an hour ... sometimes once in 5 hours but during a co-op mission it did do it twice in 40 minutes. So this seems to be a fix... it is about time Nvidia... you know I love their cards I just don't like their "one driver for every system" and the fact they throw them out as betas every 10 to 14 days :D

YazX_
01-23-2015, 08:23 PM
It used to pause for 3 to 4 seconds at random times... usually once an hour ... sometimes once in 5 hours but during a co-op mission it did do it twice in 40 minutes. So this seems to be a fix... it is about time Nvidia... you know I love their cards I just don't like their "one driver for every system" and the fact they throw them out as betas every 10 to 14 days :D

yah but this is not the kind of freeze that people on this thread talks about, my game freeze for 1-2 seconds whenever i do an action for the first time, like when the map loads for the very first time, when i kill a thug first time, when i use a gun for the first time, and thats about it. but the issue here is it freezes while you are running or doing nothing every 5-10 mins constantly, some people get it every 1-3 mins.

Anyway, if you had it fixed for you, i think the source of problem is fixed but we still need some confirmation from the affected people.

strigoi1958
01-23-2015, 08:41 PM
oh it used to freeze mid jump or running or even typing in the message box to other players.... although the text appeared after it stopped being frozen... it paused during money collection at the cafe and after a fast travel or climbing... I did have it but maybe not as often as some get it... but the new driver has so far, stopped it

cibrut
01-24-2015, 10:18 PM
Installing actual WHQL drivers from Nvidia seems maybe like a bit of change for me.

Before, when environment on Ultra High i was almost unable to go to the Pantheon. I had more freezes than Unity running :/.

Today i did some quick test, got one 5 secs freeze around Pantheon and nothing more on Ultra High environment setting. But i'll do some proper testing while playing Unity for more than half an hour and give response in this forum.

BTW: as i saw almost only people with 970 are reporting those freezes it makes me think about Nvidia issue, not Ubisoft.

970's have 4GB of vram. This vram is splitted over the bus and MMS to 3.5GB and 0.5GB adressing space. And when more than 3.5GB of vram is needed and that upper 0.5GB is adressed card drops its performance really significantly. I.e. like about 50%, together with drop of bandwidth from about 400GB/s to about 70GB/s. Which clearly also can cause this freeze as it is form of stutter (GPU just chokes by unable to transfer data fast).

What is unfortunate this is FEATURE and not BUG (said Nvidia lately). It cames from fact that 970's are literally down-cutted 980's.

For those who have 970's and are interested in this sad story like i do - check this article http://www.pcper.com/news/Graphics-Cards/NVIDIA-Responds-GTX-970-35GB-Memory-Issue.

Quote from beginning of article says a lot:
"What started as simply a forum discussion blew up into news that was being reported at tech and gaming sites across the web."

TownyTownsman
01-25-2015, 01:27 AM
it is not related to settings

FunkySonic
01-25-2015, 06:15 AM
Hi, I think this problem isn't difficult to fix, I don't know but maybe the problem is with the cpu, i5, i3... dual core yes... I have a G2030 if anyone know it's a dual core with 3.00 Ghz. With 6 Gb of RAM and a evga GTX-760 in my machine, the game works fine (with low settings) but I have the same problem like most of us in this post. I can jump building, run without any problem, in some place with crowd I get some but minimal lags but sometimes I have 2-3 seconds of freeze, it's randomly and I can't say it's my machine, I know isn't the minimal specs but I say, the game works fine but have the same problem of randomly freezing.

Itami-Tan
01-26-2015, 08:50 AM
I'm having a problem when I'm in Paris, the game was alright before reaching Paris but when I'm running through the city the game freezes and I can't keep playing.I believe it freezes always in the same spot or near it. I wanted to know if it was a problem of the game or is it my processor, I've got an Intel Core i5-3330 CPU @ 3.00GHz 2.99GHz. I've got a gtx 980 graphics card.
I hope you can help me, thanks.

cibrut
01-26-2015, 02:14 PM
I'm having a problem when I'm in Paris, the game was alright before reaching Paris but when I'm running through the city the game freezes and I can't keep playing.I believe it freezes always in the same spot or near it. I wanted to know if it was a problem of the game or is it my processor, I've got an Intel Core i5-3330 CPU @ 3.00GHz 2.99GHz. I've got a gtx 980 graphics card.
I hope you can help me, thanks.

It is rather problem of game, not your rig. I still have same issue, even after updating to actual WHQL drivers. I still have no problem to get freezes one per minute repeatedly if near of Panteon (actually this freezing place is between Panton itself and east border of La Bievre), so it is issue of certain place for sure.

Anyway lowering Environment quality from Ultra High to High still works for me (for me there is not much visual difference between High, Very High and Ultra High - yes, on Ultra High there is some subtle detail geometry added, but for me nothing really crucial).

Itami-Tan
01-26-2015, 07:18 PM
It is rather problem of game, not your rig. I still have same issue, even after updating to actual WHQL drivers. I still have no problem to get freezes one per minute repeatedly if near of Panteon (actually this freezing place is between Panton itself and east border of La Bievre), so it is issue of certain place for sure.

Anyway lowering Environment quality from Ultra High to High still works for me (for me there is not much visual difference between High, Very High and Ultra High - yes, on Ultra High there is some subtle detail geometry added, but for me nothing really crucial).

It seems to happen every time I try to reach my next mission, I can sitll play while I'm in other parts of Paris.

YazX_
01-26-2015, 11:06 PM
Guys i found something interesting online, i'm not sure if it will fix this stuttering issue but i have them all set originally and maybe this is why i dont get this stuttering/freezing, try it out:

Go to Bios and change those:

1. Disable the High Precision Event Timer HPET (usually found under Advance options-->ACPI). This causes a lot of the latency/stuttering issues.
2. Disable C State (results in low FPS on some boards)
3. For Intel users disable Speedstep. It's similar to C State but it's not as terrible as C state... disable it anyway

cibrut
01-28-2015, 08:31 AM
This easy solution is for all of you who experience 100% CPU usage on all cores during freeze and IT IS WORKING :)

Read what valliot9 posted here before and try that one little but very useful utility called BES aka Battle Encoder Shirase he is talking about. It is tiny app to selectively limit CPU usage under Windows. For me worked to limit CPU usage by ACU.exe by 10%. I did some test, i was mainly jumping and running like madman around my favorite freeze site - Panteon - and no single freeze in 4 hours session. Nothing helped me before, not even latest WHQL 347.25 as someone reported somewhere.

I would like to thanks valliot9 - his 1st post on Ubi forum and with such value :), thank you man!


Hey guys.
I think I've managed to find a partial solution for this. Well at least it's completely eliminated my freezings (and I got a lot of those). What I basically did is that I've reduced CPU usage for ACU. (Battle Encoder Shirase - small but smart software - http://mion.faireal.net/BES/ ). I've noticed (thanks to MSI afterburner) that during freeze times CPU cores are 100% loaded and that might be causing CPU overloading. Which seems to be true. I've changed CPU usage limit for ACU from 100% to 80% (itīs kinda subjective, you need to experiment a bit to find an ideal reducement) and no freezing since. Of course average FPS has been reduced obviously (bacause ACU is not using full potential of processor) but I still have 30+ FPS all the time (which in my opinion is quite ok). I run the game on full HD, Vsync ON, FXAA and high settings. I've got Intel Pentium G3258 (OC to 4,6 GHz) and R9 280X.
I can't guarantee that this will fix the issue for everbody but I hope that it will help at least someone. Anyway good luck and sorry for spam if it won't be your solution.

strigoi1958
01-28-2015, 11:11 AM
well the only thing I noticed yesterday.... (the first day of the competition is usually a bit laggy and sometimes one or all are kicked from the group.... but after 3 freezes, I instantly had a pop up about being back online, Ubi servers had connected me again (sorry I cannot remember the specific words) so maybe running the game (hosting) and playing is too much for my cpu.

I have dropped my settings and that has helped a lot.

Shinkuno
01-30-2015, 09:12 PM
Hey,

ive got a problem that persists on every graphics settings from low to ultra even full low with config tweaking.

Sometimes the framerate drops to about 15 or something for 5-15seconds, it happends randomly, freerun and missions and i dont know if its just a unity bug or if it has different causes. Its like the Game stops using my GPU for this time. I dont have this problem in other games though

System:
AMD FX 8350
AMD Radeon HD 9750
8GB Ram

ren_momo
01-31-2015, 10:16 AM
This easy solution is for all of you who experience 100% CPU usage on all cores during freeze and IT IS WORKING :)

Read what valliot9 posted here before and try that one little but very useful utility called BES aka Battle Encoder Shirase he is talking about. It is tiny app to selectively limit CPU usage under Windows. For me worked to limit CPU usage by ACU.exe by 10%. I did some test, i was mainly jumping and running like madman around my favorite freeze site - Panteon - and no single freeze in 4 hours session. Nothing helped me before, not even latest WHQL 347.25 as someone reported somewhere.

I would like to thanks valliot9 - his 1st post on Ubi forum and with such value :), thank you man!

thanks man , played 1 hour and not a single freeze happen to me after this :D anyone who has this 100% cpu problem should try this, it's awesome :D

http://assets.diylol.com/hfs/034/772/d25/resized/futurama-fry-meme-generator-it-works-but-not-sure-why-1e2280.jpg

vezok
02-15-2015, 08:20 PM
This easy solution is for all of you who experience 100% CPU usage on all cores during freeze and IT IS WORKING :)

Read what valliot9 posted here before and try that one little but very useful utility called BES aka Battle Encoder Shirase he is talking about. It is tiny app to selectively limit CPU usage under Windows. For me worked to limit CPU usage by ACU.exe by 10%. I did some test, i was mainly jumping and running like madman around my favorite freeze site - Panteon - and no single freeze in 4 hours session. Nothing helped me before, not even latest WHQL 347.25 as someone reported somewhere.

I would like to thanks valliot9 - his 1st post on Ubi forum and with such value :), thank you man!

This is still working? Iīve noticed that the freezes happen when my CPU is 100% of usage. Do you have to start the aplication everytime you start the game?

DarkWolf29
02-27-2015, 10:24 PM
I had this problem of the 5-10 second freeze since release. Video and sound would freeze. Very, very rarely it would not unfreeze and I would have to close the prog but this only happened twice. I tried all the different game settings, keeping drivers updated and many solutions suggested in this and other threads to improve performance and the freeze persisted.

After updating to ver. 1.5 I now only get .5-1 second freezes and they seem to happen much less frequently. In fact I played a couple hours last night and don't remember it happening at all. I did'nt want to jump to conclusions so I played for several days with 1.5 and the long freezes seem to be gone, finally.

I have:

i5 2500k
8gb RAM
Nvidia GTX770 2gb

DW

Ravenlock80
12-03-2015, 09:23 PM
I've also been getting the freezes and being driven nuts by it - thank you for the link to BES, I'm gonna try that out.

Ravenlock80
12-03-2015, 10:43 PM
So far so good! Played for over an hour with no freezes at all. Thank you!

gandalf481
12-04-2015, 12:12 AM
Same issue on syndicate
Game version 1.21
Driver 359.06

http://forums.ubi.com/showthread.php/1338182-Huge-fps-drop

UbiSmarmy
12-04-2015, 01:21 AM
Hey gandalf481, sorry to hear that you're experiencing this issue with Syndicate. Maybe try rolling back your drivers, they may be causing the issue, I know that some players have been having issues with the latest Nvidia drivers.

If this doesn't resolve the issue please contact Ubisoft Support (https://support.ubi.com/en-US/index) for further assistance.

gandalf481
12-04-2015, 01:56 PM
Hey gandalf481, sorry to hear that you're experiencing this issue with Syndicate. Maybe try rolling back your drivers, they may be causing the issue, I know that some players have been having issues with the latest Nvidia drivers.

If this doesn't resolve the issue please contact Ubisoft Support (https://support.ubi.com/en-US/index) for further assistance.

Hi
thanks for the answer, the driver rollback doesn't help
I'll try to contact support

omnimodis78
01-05-2016, 01:41 PM
Same problem. I just started the game, latest patch (as of 01/05/2016) and while my FPS are perfect and stuttering is a non-issue (I run on a g-sync monitor), this freezing is extremely anticlimactic. For instance, during the tutorial mission (starting off in the factory), after turning the valves, the game freezes for a couple of second, almost as if it's saving or loading. It seemingly happens every time the HUD appears. My system is modern, system requirements are exceeded and this isn't an issue in other games.

YazX_
01-05-2016, 10:15 PM
Same problem. I just started the game, latest patch (as of 01/05/2016) and while my FPS are perfect and stuttering is a non-issue (I run on a g-sync monitor), this freezing is extremely anticlimactic. For instance, during the tutorial mission (starting off in the factory), after turning the valves, the game freezes for a couple of second, almost as if it's saving or loading. It seemingly happens every time the HUD appears. My system is modern, system requirements are exceeded and this isn't an issue in other games.

This thread is for ACU not AC:Syndicate, please don't revive old threads and start a new one for AC:Syndicate, but i think your problem is in G-Sync, i've seen some reports about it, turn it off and see if solves the issue, if yes, then report it to Nvidia.