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Serenity8
11-09-2014, 02:14 PM
I was having issues with a purchased Trials Evolution Gold Edition, so I thought about downloading the trial of Trails Fusion to see if that changes anything. Unfortunately (or perhaps fortunately?) this time when I select a track, I see the trials_fusion.exe has stopped working error.

I have uploaded the dump file(s) and the dxdiag info to my google drive
(https://drive.google.com/folderview?id=0B9hyRge-s7fqaGp1WFF5cF9Qdmc&usp=sharing)

I did debug it through WinDbg and this is what I got:

Microsoft (R) Windows Debugger Version 6.3.9600.17237 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [D:\Users\Shyam Das\Documents\TrialsFusion\SavedGames\TrialsFusion-20141109-044040.dmp]
Comment: 'Final release-pc-finalsub 223098'
User Mini Dump File: Only registers, stack and portions of memory are available

Executable search path is:
Windows 8 Version 9600 MP (4 procs) Free x86 compatible
Product: WinNt, suite: SingleUserTS
Built by: 6.3.9600.17031 (winblue_gdr.140221-1952)
Machine Name:
Debug session time: Sun Nov 9 04:40:40.000 2014 (UTC - 8:00)
System Uptime: not available
Process Uptime: 0 days 0:00:53.000
.................................................. ..............
..............................
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(1354.1e08): Access violation - code c0000005 (first/second chance not available)
eax=00000000 ebx=1a9a1040 ecx=ffffffff edx=143b500c esi=1a9a0ff8 edi=1a9a1008
eip=76feb30c esp=0094ce04 ebp=0094ce10 iopl=0 nv up ei pl nz na po nc
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000202
ntdll!NtGetContextThread+0xc:
76feb30c c20800 ret 8

I would appreciate any help since I figure that if I can solve this, then my Trials Evolution Gold Edition will also work too.

Some helpful information --
I have an SSD (C:) that handles my OS (and it's filled to the brink). UPlay is installed on that. My second SSD (E:) holds my programs and I have installed Trials to my (E:).

In the dxdiag file, this might be particularly useful, though I can't make much sense out of it:
"Problem signature:

P1: trials_fusion.exe

P2: 0.0.0.0

P3: 5418125a

P4: StackHash_5861

P5: 0.0.0.0

P6: 00000000

P7: PCH_A5_FROM_ntdll+0x0003AAAC

P8: c0000005

P9: 00000008

P10:
"

BenShermanUbi
11-10-2014, 09:52 AM
Hello Serenity8,

Thanks for report. I will ask our engineers to check your dmp files.
Did you tried to contact customer support for both Fusion and Trials Evolution ?

Regards,
Sergii

Serenity8
11-21-2014, 06:32 PM
Hello Serenity8,

Thanks for report. I will ask our engineers to check your dmp files.
Did you tried to contact customer support for both Fusion and Trials Evolution ?

Regards,
Sergii

I did, but it was the typical reinstall / turn off monitors / etc. I did all that but it didn't work. Has there been any development on the issue?

En0-
11-21-2014, 10:44 PM
I did, but it was the typical reinstall / turn off monitors / etc. I did all that but it didn't work. Has there been any development on the issue?

Hello,

We investigated the crash dump you provided and the crash is inside DirectX driver code. (this means: we can't know what happens for sure).
According to your DxDiag, your configuration should just work.

There are a few other things to try:
- Could you update the drivers? (even if the version you have just works... but maybe there is a problem with their installation)
- Could you unplug anything that is not your screen/keyboard/internet connect/mouse (unplug any gamepad or peripheric)?
- Could you check all the softwares you have installed/running that could sollicitate your graphic card at the same time as the game? (disable them and test again)

The last option is to just reinstall all your PC but that can be tedious.

Let me know if that just keeps crashing.

Regards,

Serenity8
12-08-2014, 05:05 PM
Hello,

We investigated the crash dump you provided and the crash is inside DirectX driver code. (this means: we can't know what happens for sure).
According to your DxDiag, your configuration should just work.

There are a few other things to try:
- Could you update the drivers? (even if the version you have just works... but maybe there is a problem with their installation)
- Could you unplug anything that is not your screen/keyboard/internet connect/mouse (unplug any gamepad or peripheric)?
- Could you check all the softwares you have installed/running that could sollicitate your graphic card at the same time as the game? (disable them and test again)

The last option is to just reinstall all your PC but that can be tedious.

Let me know if that just keeps crashing.

Regards,
Well I built a new computer the other day (specs at the bottom) and the same issue happens. I clean installed Windows too and I don't have a lot of software on it either:
Kaspersky, Office, DisplayFusion, Adobe CC are the main huge ones.

And the same thing happens. I'm going to venture a guess that it *might* be displayfusion that is causing the error, so I'll uninstall it and give it a try after updating directx.

(Specs for new PC build:
Processor: Intel i5 4690K
RAM: 8 GB DDR3 (2 x 4GB)
Motherboard: Asus Z97-AR
Graphics Card: GTX 750 Ti FTW (same as before).
OS: Windows 8.1 Pro)

Thanks for your help!