View Full Version : Order Canceled Season Pass Unity

11-05-2014, 10:48 PM
Hello Ubisoft,

I didn't know where I could ask this so I thought I'd post a tread,
I just received an email of my pre-ordered Season Pass which has been canceled.
However, I did get a purchase confirmation from PayPal and I did pay the 30 euro.
Is their any way I can get my money back and pre-order it again or that the cancelation of the
Season Pass will be canceled?
I would prefer to speak someone who speaks Dutch, which is my native language, and contact
me via this thread or my e-mail ASAP.



11-05-2014, 11:08 PM
Please contact Ubisoft support, link is in my signature.

11-06-2014, 12:04 AM
there will be a 7 day period .. in which you ll get all the money back in your account

what you have to do is to wait it out ..

i have cancelled by pre order on 31st october .. now i m waiting for 7 days period to get over .. so that i get the funds back to pre order it again .. luckily i did it 13 days earlier than release date .. so may be i ll get time to pre order it again ..

11-06-2014, 12:34 AM
Like YAZ said, you should contact the suport.... wrinting in Dutch
but if the problem is only with the season pass, i don't think you need to cancel the pre-order of the full game
you keep the game and buy only the season pass again

Google translator said:
Net als YAZ zei, moet u contact opnemen met de support .... schrijven in het Nederlands.
maar, als het probleem is alleen met de Season Pass, ik denk niet dat je nodig hebt om de pre-order van de volledige game te annuleren.
u het spel te houden en koop alleen de seizoen pas weer.

PS: sorry about the dutch text =x