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noobaroniNcheez
07-26-2014, 07:04 AM
So I started up Fusion a couple hours ago after not playing for 2 or 3 days and I was greeted with a patch download. I downloaded it and now I can't connect to the Ubi servers no matter what I do.

http://i.imgur.com/0hzecSe.jpg
This is what I get after hitting 'Enter' on the main menu.

If I just hit 'Continue' I get this message briefly:
http://i.imgur.com/kXj4x1v.jpg

And then in-game, clearly I'm not connected:
http://i.imgur.com/RBv0d8i.jpg

It's weird, it seems like the patch was for the DLC or something, yet I don't have anything and now I can't connect anymore. Not sure what happened, but I hope someone here can help me.

One thing I did figure out, by right clicking the Fusion launcher and going to previous versions and opening that, the game connects fine except obviously everything is outdated.. [my saved customs and stuff]:
http://i.imgur.com/9iuDAZv.jpg


Any ideas? :confused:

En0-
07-26-2014, 07:25 PM
Hello,

That's strange. Do you still have this problem?
Anyone else having this issue?

Otherwise, please contact the customer support: http://forums.ubi.com/showthread.php/875276-How-To-Report-A-Bug-Error-READ-FIRST
They probably have some processes to troubleshoot this kind of issue.

Let me know if you're still blocked.

Regards,

noobaroniNcheez
07-26-2014, 08:02 PM
Yes, I just checked and I'm still unable to connect. Evo Gold and Frontier are both working fine, it just seem to be Fusion that can't connect after the latest update.

I guess I'll get a ticket filled out with support, hopefully they can sort my issue out.

En0-
07-26-2014, 09:03 PM
Ok, let me know if you're still blocked.

Regards,

noobaroniNcheez
07-26-2014, 10:09 PM
Yeah I am. I have a ticket submitted, but it said I should receive a reply Mon-Fri so no idea when I'll be able to connect again. :(

RetiredRonin
07-27-2014, 08:46 PM
Yeah I am. I have a ticket submitted, but it said I should receive a reply Mon-Fri so no idea when I'll be able to connect again. :(

Hey noobaroni, En0- is much better at PC support, but can you try something for me? I'm 95% sure it won't change the situation, though there's a slim chance that it might. Could you try launching Uplay with Admin rights, and then using Windows Explorer to try launching Trials as Admin as well?

Unfortunately, I am in the process of consolidating and installing new drives into my PC, so I can't actually give you the name and default location of the Trials executable. Sorry. :(

noobaroniNcheez
07-28-2014, 08:05 AM
Hey noobaroni, En0- is much better at PC support, but can you try something for me? I'm 95% sure it won't change the situation, though there's a slim chance that it might. Could you try launching Uplay with Admin rights, and then using Windows Explorer to try launching Trials as Admin as well?

Unfortunately, I am in the process of consolidating and installing new drives into my PC, so I can't actually give you the name and default location of the Trials executable. Sorry. :(

I talked with En0 on uplay last night but forgot to mention it here but I've got it sorted. I went through port forwarding and some other stuff the Ubi Support wanted me to try but that wasn't making a difference. Turns out and I don't understand how this was even happening, but someone in my house had been using my computer and some junk program called pastaleads iirc was installed. After I uninstalled that, Fusion worked fine.