View Full Version : Help?

05-01-2014, 02:17 AM
I have been trying to figure out all the sites to join just to be able to sync my AC4 game with Ubisoft or Uplay or AC Initiates, not sure if I need all of them or not?. After creating an account for all these so far I still cannot get synced. Tried to send a ticket 5 times today and get help but got errors on that page every time I sent it. I got a code on the AC Initiates page and it will not take it. It Says the format is valid but when I prompt to redeem it it says invalid key. Now been trying to navigate all three areas PLUS x-box live to no avail. I have never seen such an unorganized mess in my 50 years of living. Can someone tell me where I go from here to get help? Before you say it, I already know this is not the right forum, just direct me in the right direction please? :confused:

05-01-2014, 03:26 AM
Have you checked your Initiates account settings to make sure your Xbox Live account is synced to your Initiates+Uplay account.

0. Make sure your Uplay account and Initiates account have the same username (just to be on the safe side)
1.Sign into your AC Initiates account, you should see your Initiates username at the top-right corner.
2.Hover your mouse over your username, a menu should pop up.
3. Click 'Account Settings'
4. There should be a section called "Linked platforms and accounts". Next to the Xbox Live logo should be your Xbox Live account name.
5. Sign into your Xbox Live account on your 360/XB1, then start playing AC4.
6. Trigger a save by fast traveling or changing outfits/weapons (indicated by the golden Abstergo logo that spinning in the lower-right corner).

If you don't see your Xbox Live account name inside that Initiates page, then go to Uplay.com and sign in.
0. http://uplay.ubi.com/en-US/account or Click 'My Account' under your Uplay username in the top-right corner.
1. Scroll all the way to the bottom of the page, you should see the Xbox Live logo with an orange button that says "+Link Account"

Hope this helps.
What type of code are you having trouble redeeming? If it's a code from a statue, figure, book, shirt, etc then post here:
You can also search this sub-forum for more help topics: