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View Full Version : Activation problem (wrong mail address) [SOLVED]



rlmergeuser
05-23-2008, 02:22 PM
Ok, here's the deal.
I've bought your game, payed 19.90$ for it. And got no Key.

The e-mail I was using to purchase the Key seems to be out of order. How do I get the Key on my other e-mail?

sebastianaalton
05-23-2008, 04:02 PM
Please contact the support using the support contact form: http://www.redlynxtrials.com/SupportContact.action

They should be able to fix this problem for you, if you can provide them the required information.

rlmergeuser
05-23-2008, 04:08 PM
Already did that... twice.

Maybe you could help me?

sebastianaalton
05-23-2008, 06:01 PM
Already did that... twice.

Maybe you could help me?

It's late (friday) evening here in Finland, and nobody of the support staff it at work anymore. The support will help you at monday morning when they get back at work.

rlmergeuser
05-24-2008, 09:32 AM
I hope you can take care of it today http://forum.redlynx.com/forum/images/smilies/icon_wink.gif

sebastianaalton
05-24-2008, 10:18 AM
I hope you can take care of it today http://forum.redlynx.com/forum/images/smilies/icon_wink.gif

I am just a graphics engine programmer. I do not need to have any access to our Trials 2 license server, so I don't have the required login/password to access it. And naturally the license server is highly firewalled, and only accessible inside our company intranet (so it's not accessible from our home computers during weekends). The best I can do is to inform our support to process this request with haste on monday morning.

sebastianaalton
05-29-2008, 01:59 PM
Solved by support.