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View Full Version : License Verification Failed (Korean/Japanese OS) [SOLVED]



rlmergeuser
04-25-2008, 02:03 PM
Hi,

I bought the game yesterday and got the license key

After installing the game and typing the license key

it says the game is activated but after that keeps getting the error saying "License Verification Failed" and game won't load up

I emailed the company and got some reply from Jukka, but the problem still remains so i thought could get some helps here

There is one thing that i think is causing the problem. i am using a router to connect to the internet and the router is using another computer's mac address which is different from the one where the game is installed.

any help would be appreciated. i am fed up with playing the demo http://forum.redlynx.com/forum/images/smilies/icon_smile.gif

my laptop specs are:
Dell xps m1330
Vista 32 bit home premium sp1
Nvidia 8400m gs

rlmergeuser
04-25-2008, 05:38 PM
Have a look at this (http://www.redlynxtrials.com/forum/viewtopic.php?t=340). Perhaps your problem is router-related http://forum.redlynx.com/forum/images/smilies/icon_confused.gif

rlmergeuser
04-25-2008, 09:57 PM
Have a look at this (http://www.redlynxtrials.com/forum/viewtopic.php?t=340). Perhaps your problem is router-related http://forum.redlynx.com/forum/images/smilies/icon_confused.gif

Thanks for your suggestion
I dont think my problem is about firewall because the game can get activated.
After activation succeeded , License verification fails which means the data that sever has and the one in my computer doesnt match, i guess

Like i said above, it seems the problem is related to MAC address that my router uses which is different from my laptop that games installed.
I had to use that MAC address because my internet service is resigstered to that address.

I wonder how the verification works, does it check MAC address to verify? if so, then if MAC address is changed to the one my router use that would solve the problem, I hope.

sebastianaalton
04-25-2008, 10:13 PM
I wonder how the verification works, does it check MAC address to verify? if so, then if MAC address is changed to the one my router use that would solve the problem, I hope.

No it doesn't use MAC adress, ip address or anything from your network configuration that to calculate your machine ID. Do you have anything special in your Windows installation? Some users with Japanese and Korean Windows versions have reported similar problems. We are investigating them as soon as we get ourselves a Japanese Windows installation.

rlmergeuser
04-26-2008, 03:37 AM
Damn, my windows is Korean version! there was the problem http://forum.redlynx.com/forum/images/smilies/icon_smile.gif
Do you have plan to get Korean version too and fix it?

Thanks for your reply, now I know what the problem is at least.

Guess I have to play the demo a little longer

sebastianaalton
04-26-2008, 10:13 AM
It could be that there is some problem with Korean/Japanese characters in file/directory paths. Our system supports all special characters and various utf encodings in font rendering and text processing, but I am not exactly sure if our file system supports all non-ascii characters properly. We have never used directiory/file names that have non-ascii characters in the games we have localized for separate languages (Warhammer 40K: Squad Command was localized to 5 languages). We will conduct the testing with Japanese Windows next week.

rlmergeuser
04-26-2008, 10:46 AM
Thank you for the details of the issue.

Like you said, a part of the path where the "License.dat" is written in Korean letters in Korean windows as follow

C:\사용자\Seouk\AppData\Local\Redlynx\Trials 2 SE\1.0\License.dat

Hope fixing it for Japaness windows version will do the same to Korean version as well

sebastianaalton
04-26-2008, 11:05 AM
C:\사용자\Seouk\AppData\Local\Redlynx\Trials 2 SE\1.0\License.dat

Thanks for the info! I was suspecting something like this. Funny thing is that the game writes to that directory properly, but there is something wrong when it tries to load the file. Could be for example that our data pack system doesn't handle those characters well, and the game tries to load the file from the pack (instead of the proper hard drive directory). We will inform you about our findings next week.

rlmergeuser
04-26-2008, 11:58 AM
I will be looking forward to it http://forum.redlynx.com/forum/images/smilies/icon_lol.gif

rlmergeuser
05-05-2008, 05:26 PM
Hi,

Wonder if there is any findings on Japanese Windows?

sebastianaalton
05-05-2008, 06:24 PM
Hi,

Wonder if there is any findings on Japanese Windows?

We got the Japanese Windows today, and started testing. The error has been found and identified, and will be fixed in v1.07 patch. We are trying to get the patch out as soon as possible.

rlmergeuser
05-08-2008, 09:12 AM
Glad to hear that, thank you for your work.

Just one more thing, do you think the patch will work for Korean version of windows too?

sebastianaalton
05-08-2008, 05:21 PM
Glad to hear that, thank you for your work.

Just one more thing, do you think the patch will work for Korean version of windows too?

Yes, we have both Korean and Japanese language packs in testing, and will verify v1.07 with both.

sebastianaalton
05-15-2008, 03:03 PM
v1.07 is now verified to work properly on Japanese and Korean Windows versions. New version will be most likely released next week.

rlmergeuser
05-16-2008, 12:35 PM
Thanks for the info. I will post back after I get the patch and test it. http://forum.redlynx.com/forum/images/smilies/icon_biggrin.gif

rlmergeuser
05-26-2008, 11:23 AM
Hi, I don't want to sound impatient but it seems that the patch is being delayed. Is it gonna be out any time soon?

sebastianaalton
05-26-2008, 12:59 PM
Hi, I don't want to sound impatient but it seems that the patch is being delayed. Is it gonna be out any time soon?

In 15 minutes... I was just writing announcement about it http://forum.redlynx.com/forum/images/smilies/icon_smile.gif

rlmergeuser
05-26-2008, 08:22 PM
Hi,

I hate to say this but it still doesn't work

I have tried everything, fresh install, deleting the folder in APPDATA

But none of those works, it keeps saying "License Verification failed: License Data error."

Something to do with my License Data file? Please help

sebastianaalton
05-26-2008, 09:33 PM
Hi,

I hate to say this but it still doesn't work

I have tried everything, fresh install, deleting the folder in APPDATA

But none of those works, it keeps saying "License Verification failed: License Data error."

Something to do with my License Data file? Please help

Hmm... then there must be something else also wrong. In our testing the language problem was fixed and not happening anymore.

I'll suggest that you wait for tomorrow, as we release the game with different license system. Maybe that version would work better for you.

rlmergeuser
05-27-2008, 02:36 PM
So is it another patch? or still 1.07 with new license system. where can i get it?

sebastianaalton
05-27-2008, 03:27 PM
So is it another patch? or still 1.07 with new license system. where can i get it?

It's not announced yet, and I cannot announce it before the official press release. The announcement will be today (US time). I will send you a PM right after the announcement (if I am still awake).

rlmergeuser
05-29-2008, 05:55 PM
I see the game is listed on steam now. how do i register my game on steam
When i put my cd key in steam to register it says the cd key is not in right format.

sebastianaalton
05-29-2008, 05:57 PM
I see the game is listed on steam now. how do i register my game on steam
When i put my cd key in steam to register it says the cd key is not in right format.

Sent a PM to you.

rlmergeuser
06-06-2008, 07:40 AM
hi,

Still waiting for the refund. http://forum.redlynx.com/forum/images/smilies/icon_rolleyes.gif

rlmergeuser
06-14-2008, 05:22 PM
Just let you know refund still did not arrive. Can you please tell the person who's responsible for this that I still haven't got it.
This is taking too long now.

sebastianaalton
06-15-2008, 11:50 AM
Just let you know refund still did not arrive. Can you please tell the person who's responsible for this that I still haven't got it.
This is taking too long now.

I have reported jukka and other support personnel this issue several times . I don't really know why it hasn't been processed yet. I'll send another PM right now to him.

rlmergeuser
06-17-2008, 10:50 AM
All personal support issues should be submitted to the support ticket queue with the following form.

http://www.redlynxtrials.com/SupportContact.action

Do not submit any support requests with private messages in the forum or in the chat.

rlmergeuser
06-18-2008, 04:12 PM
I have filled the form just now

rlmergeuser
06-18-2008, 04:36 PM
refund has arrived. Thanks http://forum.redlynx.com/forum/images/smilies/icon_smile.gif

sebastianaalton
06-19-2008, 12:52 PM
refund has arrived. Thanks http://forum.redlynx.com/forum/images/smilies/icon_smile.gif

Sorry that it took so long time. Most of us had summer vacations, and the support was a bit understaffed. The popularity of the game on Steam service caused a flood of new support requests, as the Steam users have not yet found our technical support forum and this has caused a lot of unnessary support tickets of problems that would have been easily solved by reading of our technical FAQ (installation of new display drivers and stuff like that).

Also we have good new for everyone having this same problem. The problem has been finally fixed in v1.08, and it has already been certified (on Korean, Japanese and Russing Windows OS). The problem was not actually on the file names, but in the PGP signature algorithm. It didn't work properly if the system "formats" settings (time/date, number decimal dividers, etc) was not latin1 compatible. This has been now properly fixed, and tested to work.