View Full Version : Uplay thinks Splinter Cell: Blacklist is installed.

12-19-2013, 02:00 PM
So I got a code with a videocard for Blacklist. I downloaded the game but cancelled the install because I was going to sleep. The next day when I started Uplay it said Play and not Install and when I click play it says "Unable to start game check if the game is correctly installed". So I deleted every file in the installer and reinstalled Uplay but it always only shows the Play button. How can I completely uninstall the game and reinstall it?

Thanks for the help.

12-19-2013, 02:21 PM
Hi and welcome to the forums, please have a read here https://support.ubi.com/en-gb/FAQ.aspx?platformid=9&brandid=2030&productid=3888&faqid=kA030000000eSrvCAE

07-27-2014, 11:07 PM
I have had this issue with Splinter Cell Blacklist.
The game was un-installed - but UPlay registered it was.

The problem was registry keys.
Check to ensure the game does not have any:

HKEY_CURRENT_USER\Software\Ubisoft\Splinter Cell Blacklist
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Ubisoft\Sp linter Cell Blacklist
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Ubisoft\To m Clancy's Splinter Cell® Blacklist™

After deleting them - I was able to re-download and install the game.

I strongly advise doing a registry backup before any altering.

Hope that helps someone with the same problem we had.



07-28-2014, 07:10 PM
Hi, if you know how to work with Windows Regedit, try this, but in reverse order (ie. remove Blacklist branches from under [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\UbiSoft].
Or just run the game from disk directly, for example open folder C:\Ubisoft\Splinter Cell Blacklist\src\system\ and double-click on gu.exe (that's updater, it will run Uplay and update the game.