View Full Version : Unable to play AC4...

11-22-2013, 02:30 AM

I bought this great game people have raved about.

Like MANY other people I cannot play AC4 on PC. And I can't get a straight answer from ubisoft support.

Apparently noone at ubisoft speaks english; So I decided to draw pictures for them maybe they will respond better in their support of their product;

1. Order Validation


2. Assassin's Creed Visible in Games List


3. Assassin's Creed 4 Download Option available NO EF'ING PLAY BUTTON


4. Invalid Activation Key - Yes it's required to unlock the EF'ING download.


5. The type of support one can expect from UBISOFT....


For everything else... There's MMO's.

WTB Support pst with offer.

11-23-2013, 03:07 AM
Update: NOW I can download the game without entering the key.... But alas a new problem exists... Now it's downloading 30GB of data onto the wrong partition because UPlay doesn't save the location I WANT the game installed to and thus the download will error out as my C partition runs out of HDD space, when I have 400GB open on the other partition.


11-23-2013, 03:17 AM
I had a 9 digit code from Nvidia on a 780 from Overclockers, Ubi support has done nothing to help, I sent an image of the codes as they asked, now they are not replying

11-23-2013, 09:03 AM
I've often read stories of people who claim that support for "x" game is terrible. It's always weird to me because all my support tickets are usually resolved effectively. Now that I've seen an actual support ticket from a person who claims that "x" game has terrible support, it becomes very obvious to me why these people get such lackluster support responses.

Picture #1 - Unless you're hiding the rest of your key to prevent your copy from being stolen, you cannot seriously expect a 3 letter alphanumeric code to activate the game when all previous assassin creed titles followed a much lengthier key format. That much should have sent off warning signs that the key could not possibly be correct.

Picture #3 - The play button only appears after a game has been downloaded and installed on your system. The fact that you think the game is instantly available on your hard drive, ready to play, after you've merely registered the game to your account, is beyond my understanding. You're definitely not exempt from downloading the full game.

Picture #4 - Ugh. So this is the truth behind "terrible" support. I definitely would not want to be the agent handling your request! If you cannot be bothered to sum up all your questions/requests/etc in one properly formatted post, how do you expect anyone to effectively answer the mess you've created through multiple, fragmented rants? Honestly, it's difficult for me to determine the full extent of what you're trying to ask without reading the whole conversation multiple times. Additionally, insulting the person trying to help you will -definitely- motivate that person into finding a solution for you faster. Genius. /rollseyes

Please and Thank You can get you extremely amazing results. You just have to, you know, thank the agent for trying their best, and if they aren't answering your question properly, repeat it with more details until they do. It's possible that your question got interpreted in the wrong context, thus specific details help correct the context of your question. When you give extremely vague information in fragmented pieces, it's hard to pinpoint your specific problem, therefore, a blanket statement of advice is naturally given. It's your fault for being so friggin vague.

A proper support ticket includes extremely detailed explanations about the problems. Such lengthy explanations will generally be deferred to a specialist, or even an actual engineer because blanket advice is no longer useful at that point. With lengthy explanations, it is guaranteed 100% of the time that you will get extremely specific solutions, which has always been the case for me 100% of the time.


TLDR: Stop treating customer service like @#$% and write a detailed explanation of your problem next time if you want legit responses. Honestly, people these days.