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View Full Version : [Ubisoft_Account] Linking & Unlinking



TheOneBrandon
04-17-2012, 03:45 PM
The current uPlay account for my Xbox 360 is the wrong account. How does one go about unlinking this so the proper account can be tied to my Xbox 360?

FredEx919
04-17-2012, 07:50 PM
Hi,

Unfortunately you aren't able to do this on your end. However you can either call into our support department or submit a support request over at http://support.ubi.com and include the username / email of the account you need to unlink and we should be able to take care of that for you.

Legeriil
08-18-2012, 10:24 PM
Hello,
I have 2 Uplay accounts (There was a confusion, but I only use one now) and I accidently registered Anno 2070 to my old account.
Is there anyway for me to unlink it from that account and link to my new one?

I added the game to my Uplay PC client account and it appears in the 'Games' tab, but apparently the serial key is tied to another account (my old account).

Any help on this topic would be greatly appreciated.
Thanks,

ccman1998
09-10-2012, 10:09 PM
i need my pc account unlink can you do that for me

K1N6_5YKOT1C
04-16-2013, 08:17 PM
i cant link my playstation network account to ubisoft uplay for assassins creed 3 . . . when i get on the game and click on uplay it still has the previous account info when i try to change it . it wont allow me to change it . when i log in to to play it only shows my platform as pc and not ps3 . thanks for the help in advance

Ubi-Lhainiev
04-16-2013, 08:37 PM
Hello,

To unlink any account from PSN, XBOX or Facebook, you must contact Support. Once this done, you will be able to link any account again by signing into Uplay from the game, while logged in PSN, XBL or Facebook.

Here is a link for Unlinking which will direct you to support:

http://ubisoft-en.custhelp.com/app/answers/detail/a_id/16022/session/L3RpbWUvMTM1NzgzNDMxMi9zaWQvSEY0akZZZmw%3D

OR click on the My Questions link, then Ask a Question tab here: http://support.ubi.com/

Alternatively you may call them. You can find the Support Team in your region here: http://www.ubi.com/US/Support/InternationalSupport.aspx

When your ready to Link your Account:
As soon as you register an Uplay account within an Uplay-enabled game on your console or login with an existing account, it becomes linked within your PSN ID or XBL account.

 Login to PSN/XBL
 Launch Uplay from the main menu
 Login with your account info

FPS-Art1st
08-24-2013, 05:48 PM
Hello everyone,

I am here to tell you my epic tale.
For two years I have struggled to get into my account settings, Today, I finally succeed.
(although for some reason in the dutch version Edit/Settings is now called News (LOL What !?))

I try to link my Uplay and PSN account and get another epic surprise: OOPS!

An error occured



http://static2.cdn.ubi.com/gamesites/uplay/201212201711/img/rabbid.jpg
(how much more TROLOLOLOL can a picture get?)

Anyone else experiencing these issues? And do you how I can fix them?
I have yet to buy a PS4 or a ubisoft game for it because they have yet to launch, but I do own a PSN account.

Ubi-Lhainiev
08-26-2013, 03:01 PM
First off, glad to hear you got in (after so long!)

So to link an account, you simply log in to an Uplay-enabled game on your console and it becomes automatically linked within your PSN account.

 Login to PSN/XBL
 Launch Uplay from the main menu
 Login with your account info

If you are receiving an error when doing so, please contact Support, so they can offer you some one-on-one troubleshooting.

To contact Support:

Click on the My Questions link, then Ask a Question tab here: http://support.ubi.com/
By Phone - Support Team in your region: http://www.ubi.com/US/Support/InternationalSupport.aspx

And going forward please follow these steps on how to report a technical issue in the forum - Technical Issues Best Practices - http://forums.ubi.com/showthread.php/784065-Technical-issues-section-Best-practices!

FPS-Art1st
08-27-2013, 02:11 PM
That is where the problem lies,

The PS4 will be my first console, but it has yet to be released. The first ubisoft game i'll have for it will be either watchdogs at a price reduction or a pre-order of the division.
PSN has a deal for people who do not own a PS yet, that makes it beneficial for people to make a PSN account and get a PS+ subscription before they have their console.

But mostly, I want to link that account to this one because I do not feel comfortable to have my username be my real name when posting on forums.
During account creation at Uplay it was unclear to me and many other people that the username we provided for login purposes was also our screen name.
And with a lack of the ability to change your name even for a fee, people like me who own a lot of games on Uplay will not want to create a new account.

Therefore for me, it is imperative that I link my PSN account to Uplay. especially because I am the creator of a rather popular topic on the forums.

SaVoRoot
09-03-2013, 04:50 PM
Can't add my PSN account in Uplay Account Settings. Facebook fine.

Ubi-Lhainiev
09-03-2013, 04:58 PM
Hi SavoRoot - As soon as you register an Uplay account within an Uplay-enabled game on your console or login with an existing account, it becomes linked within your PSN ID or XBL account.

 Login to PSN/XBL
 Launch Uplay from the main menu
 Login with your account info

VermilionChen
09-07-2013, 03:59 PM
I can't add my PSN account to my Uplay in account settings, but facebook account is okay.

Ubi-Lhainiev
09-13-2013, 04:33 PM
VermillionChen - Usually when you purchase a new Ubisoft title and launch the game, you would hit the triangle on PS3 to bring up Uplay and login. They will now be linked. If you continue to have a problem, please connect Support with the link supplied below.

GR_Magaki
10-14-2013, 09:49 PM
Hello.
Is it possible to unlink the games i have purchased from steam and activated them on uplay?
I had bought assassin's creed 2 and revelations but i wanted to buy them retail and play them using only uplay and not steam.
So is it possible to unlink them?

UbiVolfbane
10-14-2013, 10:58 PM
The steam version of the game requires it's own version of Uplay to play and launch the games. Due to the difference of versions and installation, you will not be able to launch the games outside of steam and it's version of Uplay. If you wanted to purchase the retail version, keep in mind that it will not launch through steam. If you have any further questions, feel free to contact your region's Support by phone or ticket using the links in my signature below. You can locate the phone listings here; http://www.ubi.com/US/Support/InternationalSupport.aspx

GR_Magaki
10-15-2013, 05:41 AM
So if i buy the retail version and activate it on the same account that i have the steam version will i be able to play without steam?

stevlco
10-30-2013, 03:58 PM
I have the same problem but i have it with Assasins Creed Bmack Flag How did you solve it ?

I went to Uplay in game the first day i got the game (it worked perfectly) next day I cant connect to uplay anymore (this means in ACBF not able to use kenways fleet anymore)
so now i tryed linking them up at the website and it sayes it has an error can some one plz help?

Ubi-Lhainiev
10-30-2013, 04:39 PM
What error message you are receiving? You may need to contact Support if your problems persists,

And going forward please follow these steps on how to report a technical issue in the forum - Technical Issues Best Practices - http://forums.ubi.com/showthread.php/784065-Technical-issues-section-Best-practices!

bestscreenname
11-04-2013, 12:48 PM
Can I use my existing Uplay account for multiple PSN accounts? I've had a Uplay account for awhile now that I use for my main PSN name, but I wanted to set up an alternate account for doing game nights etc. When I went to play AC4 MP, it asks me to register. Can I use my existing Uplay account or do I have to create an entire new one for this alternate account?

Dope_Ghoti
11-04-2013, 06:24 PM
What error message you are receiving? You may need to contact Support if your problems persists,

And going forward please follow these steps on how to report a technical issue in the forum - Technical Issues Best Practices - http://forums.ubi.com/showthread.php/784065-Technical-issues-section-Best-practices!

Hello,

I am having the same problems the top poster in this thread is having, to wit: I am unable to link my PSN account from the uPlay web site. This is keeping me from being able to use the Black Flag Companion app.

I can access uPlay from in the game, which implies there is at least some sort of link in-place, but it seems only to work from within Black Flag (and other uPlay games), and not from the uPlay site itself.

Here is what I am trying to do: I log into the uPlay web site, and go to the My Account page, at the bottom of which I see:

http://i.imgur.com/zSklpyQ.png

After I click the Plus above the PSN icon, I see the PSN login page:

http://i.imgur.com/vAotQHO.png

After I log in, I see this error page in the same window used for the PSN login:

http://i.imgur.com/rdhzV6u.png

At which point, my PSN and uPlay accounts remain apparently unlinked.

This is repeatable in Firefox, Chrome (Desktop OS X/Windows and Android), Safari (iOS and OS X), Camino, Chormium, Opera, and Dolphin.

Ubi-Lhainiev
11-04-2013, 09:13 PM
Strange, it should have become linked the moment you signed into Uplay in-game. Please connect with Support for a solution.

Dope_Ghoti
11-04-2013, 11:21 PM
Strange, it should have become linked the moment you signed into Uplay in-game. Please connect with Support for a solution.

Thanks for the reply; I have opened a Support ticket referring to my above post.

bestscreenname
11-06-2013, 01:15 PM
Can I use my existing Uplay account for multiple PSN accounts? I've had a Uplay account for awhile now that I use for my main PSN name, but I wanted to set up an alternate account for doing game nights etc. When I went to play AC4 MP, it asks me to register. Can I use my existing Uplay account or do I have to create an entire new one for this alternate account?

Not sure why my post was moved to a thread that has nothing to do with it but can anyone help me with my question above?

zUNS33N_H3ROz
11-08-2013, 02:30 PM
I changed my psn account half a year ago and linked it up to uplay so I played AC3 again are the rewards linked to the account and so can I use the rewards preciously used on another psn account but on my present psn account
Ps I have unlinked my old psn account.

Ubi-Lhainiev
11-08-2013, 03:01 PM
Hello - You will have to contact Support regarding this. Please find the links below.

manfred1234567
11-09-2013, 07:26 PM
Hi,

Unfortunately you aren't able to do this on your end. However you can either call into our support department or submit a support request over at http://support.ubi.com and include the username / email of the account you need to unlink and we should be able to take care of that for you.

Why are we not able to un-link our OWN accounts?!?! That is absolute garbage!!!

Ubi-Lhainiev
11-11-2013, 03:42 PM
Hi Manfred - Here is an article that may answer that question https://support.ubi.com/en-US/faq.aspx?platformid=60&productid=3888&faqid=kA030000000eTN8CAM

KyleC.Vasquez
11-20-2013, 09:46 AM
I'm having a similar problem though i just want to unlink my facebook account from my uplay account.

Ubi-Lhainiev
11-20-2013, 03:18 PM
Hi KyleC - That's no problem at all. Support will be able to do this for you. Please either contact them via the ticketing system or with a quick phone call. You will find the links below.

JBanton
11-22-2013, 07:59 AM
I just got same trolling oops message when trying to link to PSN account, which is quite annoying considering Watch Dogs for the PS4 will be my first Ubisoft title.

Ubi-Lhainiev
11-22-2013, 03:32 PM
Hi JBanton, We are receiving a few reports about this and I will forward it to the team. Curious though, you are launching the game, then Uplay > signing into Uplay? It should link when thats done. If your problem persists, please don't hesitate to contact Support.

And going forward please follow these steps on how to report a technical issue in the forum - Technical Issues Best Practices - http://forums.ubi.com/showthread.php/784065-Technical-issues-section-Best-practices!

bluwh
11-23-2013, 06:09 PM
I've got the same problem.
Did you deal with it? And how did you do that?

x802_Merciless
11-24-2013, 04:04 AM
Here is my problem I want to link my xbox 360 uplay account and my ps4 uplay account. Each system I used 2 different accounts so how can I link them to just one account?

The_Xoom
12-08-2013, 12:53 PM
Is there anyway to link it from PC?

Ubi-MoshiMoshi
12-08-2013, 07:35 PM
Is there anyway to link it from PC?

Link a console game from PC?

Once you have registered a Uplay Account all you do is sign in to that Uplay Account in any Uplay enabled game and this will link them to that account.

PhxAs5as5in
12-09-2013, 07:49 PM
Not true. I've been playing Black Flag on PS4 for 3 weks. Every time I start the game it logins to Uplay. I've redeemed rewards thry Uplay/Black Flag, but the game doesn't show up on the Android app & it doesn't show up as one of my games on my account when logging into the Uplay website. There is also no button that allows you to link you're PSN acount to Uplay on the website.

HunterTwoOne
12-26-2013, 03:31 AM
Okay, I'm having a heck of a time here. I've been trying to link my UPlay account to my new PSN account, but there's no option for it seemingly anywhere. Can someone help me out? I have the companion app for Black Flag, and it's useless until someone tells me how to get the two running.

EDIT: I managed to get the thing working, but the Companion App refuses to believe I've synced Black Flag. Any pointers?

UbiVolfbane
12-26-2013, 05:23 PM
Please be sure that you are logging into the same account with the application and console. Verify that the email you are using is connected to the account by logging into the Uplay website here: You may also manage linked accounts under the account settings page. If you are still having issues connecting, please try reinstalling the application. Be sure it is receiving a strong connection. If you continue to have any issues, please contact Support using the links in my signature below.

SZLISZE
01-03-2014, 09:52 AM
Playstation Network is a "Login With" option just not linkable. Can connect login, NN has a Uplay app.

Ubi-Lhainiev
01-03-2014, 03:04 PM
Hi Szlisze,

Usually for consoles, you would launch your game first, then access Uplay through the games main menu. Once you do this, your account is linked. If this process is not working for you, please contact Support with the links below.

fuzzage
01-15-2014, 04:06 PM
ok ive got one for some reason when i log into ac4 on my ps4 it comes up with a random uplay account thats not mine which is fuzzage_880 instead of my uplay and im unable to link my previous uplay account and get my rewards with my points, plus there is no option to change this random uplay account anywhere in the game, as every time i play ac4 it comes back up with this random uplay account, i have logged in with my uplay account once and it registerd the game but not the ps4 and then when i went to play my game the rewards i purchased did not show up and the uplay account went back to this default account that i never created :/ anyone help?

Ubi-Lhainiev
01-15-2014, 04:10 PM
Hi Fuzzage - This is so strange! It sounds like you need to unlink the current one and link your original account.

You can find instruction on how to do that here:

Linking and Unlinking
http://tinyw.in/k7Oy

If you need further assistance, please do not hesitate to contact Support with the links below.

fuzzage
01-15-2014, 07:33 PM
and in here lies the problem, my psn account is not linked and i have not created this random account so i have no idea what the password or even email is for it if any, i have checked my account and all i have linked is my fb and my xbox 360.

Ubi-Lhainiev
01-15-2014, 09:11 PM
Okay, Support may have to help you. Sounds like you will have trouble signing into the Support site to contact them, so please create a second, temporary account to do so. Calling is another option. Please find the links below.

jonorn
03-02-2019, 12:09 AM
Hi.
My epic game account and my uplay account is on a diffrent email address When I try to link epic with uplay it just tryies endlesly to connect but nothing happens. Do I need them on the same email address? Can I have 2 uplay accounts?
Can't get in the division 2 open beta becous of this

R0thL3ss
03-02-2019, 12:44 PM
im having the same problem aswell

UbiMorning
03-08-2019, 09:30 PM
Hi guys! For issues linking your account, please follow this FAQ (https://support.ubi.com/en-US/Faqs/000041756) for Epic Games Store accounts.

cmbtdvre8
10-07-2019, 09:18 AM
I have two accounts with email addresses , the aol address comes up but I would like to able to play using my gmail address , again. Is that possible.