View Full Version : The CD Key Is Already In Use!!

06-29-2013, 06:06 AM
I bought this game recently, created a Uplay account when prompted and downloaded the game. Problem is when I go to activate it I get a message stating the CD key is already in use with another Uplay account. I don't have any other Uplay account!!!

What makes matters worse is I contacted Ubisoft support well over a week ago with a picture of the email I received with the registration code and have still received no response to my question. I tried asking a second time. Still no response.

So I buy a game, enter the registration code you gave me, can't play and get no support. Pretty disappointing guys. Can I please get some help?!!!!

06-29-2013, 01:21 PM
Hi and welcome to the forums, please PM your ticket number to a member of Support or a Forum Manager and we will investigate.

06-30-2013, 08:31 AM
I've sent you the ticket number, I look forward to getting this sorted out so I can play the game.