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Vorbann
06-19-2013, 09:27 AM
Hello,

Following a storm, a power outage affected our data center during the night from Tuesday June 18th to Wednesday June 19th, our servers were shut down on Tuesday June 18th at 18:31 UTC.
We managed to restart all of them on Wednesday June 19th at 8h UTC.

However, because of the duration of the downtime (more than 13h), we decided once more to proceed to a timeshift of 24h of the actions.

Therefore, the game will be once again paused until Wednesday June 19th at 18:31 UTC.

All game actions will be shifted by 24h, as well as the subscriptions, the maintenance and the tournament duration.

We are going to establish a compensation for the downtime of these last days, a news will inform you about it as soon as the website is available again.

We apologize once more for the inconvenience.

Vorbann

Thorsson64
06-19-2013, 12:09 PM
13 hours to restart the servers? I do hope that the saving you got on moving the servers to France was a good one, because the service level is certainly a lot cheaper...

Vorbann
06-19-2013, 02:06 PM
Hello,

All the servers are currently functional, but as we decided to perform a timeshift, we must wait 24hours since the last action has been executed before reopening the access to the servers.
Hence the wait until tonight.

Vorbann

Vorbann
06-19-2013, 07:42 PM
Hello,

The servers are back online;

Thank you for your patience.

Vorbann

mightycleric
06-19-2013, 10:31 PM
WOW!! You guys just went all out in an attempt to make it up to your players, didn't you? A 3 day subscriptions or 100 seals? Are you sure you didn't go too far? I mean, that 3 day sub is worth $0.50 ($0.80 if you are only buying a 1 month sub and have never subbed), and those 100 seals are almost $0.94 cents, if you buy them at their most expensive rate. It would have been better for you to not offer anything, than to offer this.

That's like a moderate sit down restaurant messing up your order and offering a free side of vegetables as an apology. As it is, it is like you decided to show that you weren't really sorry in the most obvious way possible.

MartyAmodeo
06-19-2013, 11:37 PM
On the contrary, it's a very accurate showing of how sorry they are.

And PVE first round hasn't really happened yet either.

;)

Paul_Rotterdam
06-20-2013, 12:27 AM
Had to make new password to come back here on the Forum.
Strange.

Cannot see any link between a storm power loss of server and the need for a new password.
But i am back that matters. 100 seals? Ok. why not.

Started meanwhile Homm 5 Hammers of Fate, playing campain (sic!). Looks ok for now after patch downloading after stop at level 5 heaven campagne.

Read that Homm 6 is buggy and not recommanded to buy.....so will wait a few years for good patches then buy and play it.