PDA

View Full Version : Server downtime today



MartyAmodeo
06-19-2013, 12:21 AM
Ok, so what was the deal today?

No noticable improvements in lag/disconnections after 2 updates now. And now we're down for 4-5 hours without so much as the forums to make us feel better by way of venting. ;)

You guys get hit hard by something or did someone just trip over the cord again?

Chuloos
06-19-2013, 12:28 AM
Still can't get in. Get and error occurred. We have grail attacks incoming.. We have maintenance in city well over -4mil.. what the hell is going on. If we lose troops and our grail because of this.. it is an automatic.. get my account off this damn game.

Why don't you just come out and tell everybody that you got hacked over the weekend. And now you are experiencing a denial of access server attack.

Thorsson64
06-19-2013, 01:00 AM
Yes, almost all of Ubi was down. Now it just seems to be our servers again. So far I've had:

A. 6 hours Sunday morning when many of us could not get on, but others could and time kept running
B. Lost all Sunday evening - the timeshift is not great news when it means you can't play on a weekend
C. Lost this evening as well; and who knows what this will look like?

How do I get compensated for A when I have 7 worlds and cannot possibly enumerate exactly what it is I lost?

TOPMO3ABP
06-19-2013, 01:13 AM
We need a 3 month of free subscription as the compensation for everyone (to get even back that "to make a donation" feeling and to get an interest for this game again). Cause those downtime phases have become really annoying (this time I'm losing my troops for sure and it's happening almost in every world)...

mightycleric
06-19-2013, 01:27 AM
While I don't think a 3 month subscription is warranted from this, I do think that a smaller free subscription should be awarded. In the past they used to give out 1 week free subs for errors of a shorter period. Perhaps a 2 week subscription should be considered.

thunderovit
06-19-2013, 02:01 AM
Today, again, can not enter the game.
When will repair?
I demand compensation
Week subscription! And 400 credits to all.

MartyAmodeo
06-19-2013, 04:38 AM
Seems like some form of compensation is in order here, and a free week or two of subscription is not only a good olive branch back to the player community, but also could be a good "preview" of what a subscription is like for free players. Good idea, Cleric!

Chuloos
06-19-2013, 05:17 AM
Has anybody noticed that UBI has not even had the decency to come into this forum and tell us why the servers are down, or when we can expect them to come back up. Their customer service anymore STINKS.. really STINKS...

Moykky
06-19-2013, 05:27 AM
Should have renewed my subscription yesterday but all I got was white page with error message when loading the main page. Now there is atleast the UBI screen telling there is an error :) I wonder if discontinuation in subscription will cause losses....

yzeass
06-19-2013, 05:50 AM
Has anyone been able to play in the last 10 hours or so? I know a lot of us have not been able to log in. Has anyone?

kees_m
06-19-2013, 07:46 AM
Well, I have a slight idea what is wrong... When I couldn't play Kingdoms 3 days ago, I started Heroes 6 again for first time since monthes. So it had to update very much, and then my virus scanner said: Uplay.exe contains a virus!!! So that is probably why they yesterday shut down all of Ubisoft.

Thorsson64
06-19-2013, 08:37 AM
Well, I have a slight idea what is wrong... When I couldn't play Kingdoms 3 days ago, I started Heroes 6 again for first time since monthes. So it had to update very much, and then my virus scanner said: Uplay.exe contains a virus!!! So that is probably why they yesterday shut down all of Ubisoft.

Could well be a false positive. Some virus scanners are notorious for them. OTOH maybe not, could explain a few things. Prolly everyone will have to change their password next.

MartyAmodeo
06-19-2013, 09:46 AM
The Mozilla plugin that is automatically installed by one of the UPlay revisions had some drastic vulnerabilities, and was classified as malevolent software by many scanners and automatically disabled by Firefox itself. That's probably what it was picking up on. You can just disable the plugin because it's not even needed for normal use, though Ubi assured us that they've fixed the vulnerabilities.

kees_m
06-19-2013, 10:23 AM
Might & Magic: Heroes Kingdoms is currently undergoing maintenance. This page will refresh automatically as soon as service is available.
Following a storm, a power outage affected our data center during the night from Tuesday June 18th to Wednesday June 19th, our servers were shut down on Tuesday June 18th at 18:31 UTC.
We managed to restart all of them on Wednesday June 19th at 8h UTC.

However, because of the duration of the downtime (more than 13h), we decided once more to proceed to a timeshift of 24h of the actions.

Therefore, the game will be once again paused until Wednesday June 19th at 18:31 UTC.

All game actions will be shifted by 24h, as well as the subscriptions, the maintenance and the tournament duration.

We are going to establish a compensation for the downtime of these last days, a news will inform you about it as soon as the website is available again.

We apologize once more for the inconvenience.

MMHK Team

zamz
06-19-2013, 11:00 AM
I bet they compensate this with free seals so people who dont use them suffer again...Maybe free strategic world for everyone ???

Moykky
06-19-2013, 11:51 AM
Re-roll might be ok, but I guess it's not that easy to do. But gotta say, this time they actually made a good decision and froze the game for a given time. Now we know when the game will be open again. Don't have to refresh every 5 min in fear of someone using the opportunity to kill defenceless troops. After all the bashing: GOOD JOB! (now please, fix the pve :rolleyes: )