View Full Version : I can't play 2 of my ubisoft uplay games I legally bought at a retail store

03-13-2013, 02:11 PM
I bought Driver San Francisco and Silent Hunter 5 last year and played it on my old pc using the same account as now, but when my old pc broke, I got a new one. Today I tried to install those games on the same account, but with the new launcher, and it said the cd key is already in use with another account. I don't understand, because I still use the same account those games were activated on. Please help, I don't want to rebuy the games.

03-13-2013, 03:24 PM
Hi Stevodude2012, this error usually indicates that you are not signing in with the Uplay account that was associated with the activation key.

Please create a ticket to support by clicking on the “Ask Question tab” on the top of the page: http://support.ubi.com/ for help with this issue. Please include the activation key with your inquiry

Alternatively you may call them. You can find the Support Team in your region here: http://www.ubi.com/US/Support/InternationalSupport.aspx

03-13-2013, 05:55 PM
Ok, Thanks

03-13-2013, 06:06 PM
Ok, I submitted my question with my cd key

07-22-2013, 10:52 AM
They only told me I need to sign in to my old Uplay account, but I forgot my old account's info, and that account was created with my old email address, and I also forgot my old email address info, so looks like the only thing I can do to play those 2 games now is to rebuy them, because I can't get into my old account where Driver san francisco and silent hunter 5 is activated on anymore. So should I buy those 2 games again, or is there another solution?

07-22-2013, 02:16 PM
Hi Stevodude2012, The Support team should be able to help you recover your old account, just supply as many details about your previous account as possible and update your existing ticket.

08-01-2013, 12:05 AM
Ok, thanks I really appreciate it. The only thing I can remember from my old account is my email address, but I can't even remember my old email's password. I will give them my old email address, and hope they can recover my account.

08-02-2013, 12:57 PM
They just told me to sign in to my old email account again, but I can't because I forgot the password.

08-02-2013, 03:18 PM
Hi Stevodude2012 - Please update the existing ticket and advise them of this. They do have policies in place to help protect players, so I do hope you can supply them with enough personal details to recover your old account. Feel free to call them also, if you dont want to wait.

08-02-2013, 11:58 PM
Ok, I'll tell them as much info as I can remember of my old account.

09-22-2013, 10:26 AM
Hello! I made ticket and I explained my problem, but the problem is not resolved. I read on the Steam forums that there are other players with similar problem. After that you could not managed to fix my problem, I want to give me a new key to activate the game on a new uplay account. I read on the forums that was the solution to solve the problem with multiplayer. Regards and thank you in advance that you will solve my problem!

09-23-2013, 03:05 PM
Unfortunately, you will have to work out a solution with the Support team. Please update your existing ticket, rather than creating a new one. I wish you luck!