View Full Version : Server timeout = major tournament elo loss

09-19-2012, 04:50 PM
So I'm playing the daily tournament (which is acting major buggy today, screen is blank going into matches, getting kicked out and told it's a draw, etc. etc.) Then I get a server timeout error, kicked from my match, can't get back in for 5 minutes, told the server is offline. When I get back I check my tournament rank, I've dropped from 3rd (78 points) before the match that had a server problem, to 43rd with 38 points. I checked my ranking before entering that specific match, so I know exactly what it was. What gives????

09-19-2012, 05:05 PM
You are not alone in this.. Already got kicked out of 3 games today, and some random draws, and also lost some ELO because of it... (mine was normal elo, not tournament, but that's because I'm not playing tournament games :P )

09-19-2012, 05:11 PM
Actually my GELO raised after one such error. ;o

09-19-2012, 05:15 PM
Well, my points halved...

09-20-2012, 01:40 PM
So I ended up 26th (3 losses in a row right before close)

BUT, if I added the 40 points I "lost" because of a server error, I should have been in the top 10, and gotten at least tier 2 rewards.

Could I have feedback from an admin/mod please?

09-20-2012, 02:16 PM
Hi Gareth_n,

I'm not sure what kind of feedback you're expecting.
As mentioned in previous threads, we have warned the devs of the issues around the current tournament system and hope that these will be fixed soon.
If you want to help us in fixing these, please send support a ticket explaining the different issues you've been having: http://support.ubi.com/en-GB/product_detail.aspx?cid=tcm:58-46057&ctid=tcm:50-14994-32&pid=tcm:58-15244

Thanks and good luck,

09-21-2012, 08:15 AM
Thank Aza, I didn't know how to submit a ticket, so that's good feedback