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BukLuk
07-18-2012, 09:12 PM
Hi, yesterday I was playing Assassins Creed Revelations and recived some achievements while uplay crashed (uplay not acr). After restarting uplay and acr the achievements I did earlier didn't show up, so I thought I have to do them again, but as I did they didn't trigger anymore, so I did also a new achievement that triggered (I saw the you achived... message) but after ending acr and syncronising even this won't show up in my achivment list.
Dose anyone have any idea how to fix this?

btw I'm playing on PC and syncronisation works fine (at least uplay tells me so).

Ubi-MoshiMoshi
07-19-2012, 10:42 AM
Hi, please contact technical support so they can troubleshoot with you, the link is in my signature.

MiranSnake
01-05-2014, 09:33 PM
this happened to me when game crashed. i've lost all achievements now (just completed the game + lost archives DLC)

Fireseed
01-06-2014, 11:30 AM
If your achievements shown correct via ingame overlay (Shift+F2) try the following.

Check your Uplay log file, you will maybe find a error like this:

"Failed to read spool file C:\Users\USERNAME\AppData\Local/Ubisoft Game Launcher/spool/c2fd218c-bea4-43f4-9beb-c94d490da8fd/619.spool because the file is corrupt on disk."

If you have a similiar entry, delete the file. Uplay will download them again and your achievements will be shown as intended.

MiranSnake
01-06-2014, 05:52 PM
there is no such file on given location. ingame overlay also doesn't show correct achievements, half of them are missing

this is part of launcher log that is strange :S



[ 5532] 2014-01-06 17:06:52 [ 6944] INFO HubUtils.cpp (166) -- Starting Ubisoft Game Launcher --
[ 5532] 2014-01-06 17:06:52 [ 6944] INFO HubUtils.cpp (170) Platform: PC.
[ 5532] 2014-01-06 17:06:52 [ 6944] INFO HubUtils.cpp (173) Version: 2419.
[ 5532] 2014-01-06 17:06:52 [ 6944] INFO HubUtils.cpp (174) Built: Dec 17 2013.
[ 5532] 2014-01-06 17:06:52 [ 6944] INFO HubUtils.cpp (186) Command line:
[ 5532] 2014-01-06 17:06:52 [ 6944] INFO Hub.cpp (272) Environment is PROD.
[ 5532] 2014-01-06 17:06:52 [ 6944] INFO UplayApplication.cpp (65) OS info: Microsoft Windows 7, 64-bit Ultimate Edition Service Pack 1 (build 7601)
[ 5532] 2014-01-06 17:06:53 [ 6260] INFO ProxyDetect.cpp (116) Proxy is set to automatic, but no proxy detected.
[ 5532] 2014-01-06 17:06:58 [ 2952] ERROR Ownership.cpp (895) Product with ID 522 is not owned, skip it.
[ 5532] 2014-01-06 17:06:58 [ 2952] ERROR Ownership.cpp (895) Product with ID 523 is not owned, skip it.
[ 5532] 2014-01-06 17:06:59 [ 6260] ERROR DownloadManager.cpp (672) Could not find game with id 552.
[ 5532] 2014-01-06 17:07:06 [ 7104] ERROR AchievementsCache.cpp (230) Can't found achievement title, skipped (achievement id: 11)
[ 5532] 2014-01-06 17:07:06 [ 7104] ERROR AchievementsCache.cpp (230) Can't found achievement title, skipped (achievement id: 29)
[ 5532] 2014-01-06 17:07:06 [ 7104] ERROR AchievementsCache.cpp (230) Can't found achievement title, skipped (achievement id: 40)
[ 5532] 2014-01-06 17:07:06 [ 7104] ERROR AchievementsCache.cpp (79) Failed to add achievement, wrong achievement id: 50.
[ 5532] 2014-01-06 17:26:43 [ 6088] INFO GameStartPipe.cpp (51) Accepted connection.
[ 5532] 2014-01-06 17:26:43 [ 6088] INFO GameStartPipe.cpp (52) Starting game session.
[ 5532] 2014-01-06 17:26:43 [ 7104] ERROR AchievementsCache.cpp (79) Failed to add achievement, wrong achievement id: 50.
[ 5532] 2014-01-06 17:26:49 [ 2952] INFO UplayGamesHandler.cpp (120) Accepted connection.
[ 5532] 2014-01-06 17:26:49 [ 2952] INFO UplayGamesHandler.cpp (121) Starting Uplay game session.
[ 5532] 2014-01-06 17:31:06 [ 7104] ERROR AchievementsCache.cpp (79) Failed to add achievement, wrong achievement id: 50.
[ 5532] 2014-01-06 17:39:00 [ 6088] INFO GameStartPipe.cpp (51) Accepted connection.
[ 5532] 2014-01-06 17:39:00 [ 6088] INFO GameStartPipe.cpp (52) Starting game session.
[ 5532] 2014-01-06 17:39:00 [ 7104] ERROR AchievementsCache.cpp (79) Failed to add achievement, wrong achievement id: 50.
[ 5532] 2014-01-06 17:39:02 [ 2952] INFO UplayGamesHandler.cpp (120) Accepted connection.
[ 5532] 2014-01-06 17:39:02 [ 2952] INFO UplayGamesHandler.cpp (121) Starting Uplay game session.
[ 5532] 2014-01-06 17:41:55 [ 7104] ERROR AchievementsCache.cpp (79) Failed to add achievement, wrong achievement id: 50.

Fireseed
01-08-2014, 02:57 PM
Can't found achievement title, skipped (achievement id: 11)
Can't found achievement title, skipped (achievement id: 29)
Can't found achievement title, skipped (achievement id: 40)
Failed to add achievement, wrong achievement id: 50.

It seems something went wrong with the achievement idīs. First time I see an error like this.
Do you own two copys of AC: Brotherhood? Like one by Steam and one by Uplay?

You could check your spool folder, located here:
C:\Users\YOUR_USERNAME\AppData\Local/Ubisoft Game Launcher/spool/RANDOM_CODE/

There you will find several *.spool files, you could delete them. Uplay will download them again. This could fix your problem.

Of course at your own risk :)

MiranSnake
01-08-2014, 10:37 PM
it's not Brotherhood. its Revelations. :)

I don't own two copies, only one collectors edition by uplay with all dlcs

There are no .spool files in spool folder