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mistervader
06-22-2012, 03:49 AM
Hi. Yesterday, I made a few purchases. Here are the details:

USA Order Number: MGXX8M1MHT
Receipt Date: 06/20/12
Order Total: $56.29
Billed To: Store Credit


Item Seller Type Unit Price

Assassin's Creed Recollection, Revelations Story Bundle
Report a Problem UBISOFT In-App Purchase $2.99
Assassin's Creed Recollection, pack of 30000 Credits
Report a Problem UBISOFT In-App Purchase $49.99

Subtotal: $52.98
Tax: $3.31

Order Total: $56.29

The $49.99 in-app purchase NEVER got credited to my account. I ended up purchasing an additional two $19.99 purchases to get the stuff I needed, *but* the initial $49.99 IAP? Gone, and I never got it.

What do I need to do to get a refund/have the money credited back to me? This is really frustrating, and posting this question on your Facebook Fanpage has yielded me nothing.

Tully__
07-29-2012, 07:13 AM
Contact the retailer. If it was Ubishop, lodge a ticket through Ubishop support.