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tombtaiderchic1
05-30-2012, 03:58 AM
Hello,

After the update, the game will load but.... game loads to my City only. The shop tab will open and I can make purchases. The inventory tab will open. I can collect from business and houses in my City only. Game progress will not save.

I can not visit neighbors. My farm will not load. The dress up tab will not load. I try to visit neighbor, or my Farm, click the dress up tab and the game locks or freezes. The game stops functioning. I refresh and the game reloads all my progress and changes are not saved.

I am using Windows 7, I have attempted to remove and reload the game. I have tried using Firefox, IE9, and Chrome. The cache is clear. All browsers are up to date.

Facebook user ID 706371790

Game level 41.

I have paid to purchase items in the game, if I can not play and this will not be fixed, I request a refund. I have tried to be patient for this update to fix the problems. The game still is not working.

Veronica Baumann

UBIkawaiiluna
05-30-2012, 06:24 AM
Hello,

After the update, the game will load but.... game loads to my City only. The shop tab will open and I can make purchases. The inventory tab will open. I can collect from business and houses in my City only. Game progress will not save.

I can not visit neighbors. My farm will not load. The dress up tab will not load. I try to visit neighbor, or my Farm, click the dress up tab and the game locks or freezes. The game stops functioning. I refresh and the game reloads all my progress and changes are not saved.

I am using Windows 7, I have attempted to remove and reload the game. I have tried using Firefox, IE9, and Chrome. The cache is clear. All browsers are up to date.

Facebook user ID 706371790

Game level 41.

I have paid to purchase items in the game, if I can not play and this will not be fixed, I request a refund. I have tried to be patient for this update to fix the problems. The game still is not working.

Veronica Baumann

Hello Veronica,

We deeply apologize for the technical difficulties.

Our developer team is aware of these issues and they're working very hard to fix them.

A 2nd maintenance should happen later this week. Please keep an eye open on the "Latest News" section of the forum to know when it happens (it will be announce on the day it's scheduled.)

Here's also a list of known bugs: http://forums.ubi.com/showthread.php/665377-Known-Bugs

And patchnotes: http://forums.ubi.com/showthread.php/678667-Patchnotes

If after the maintenance you still have these problems, I would recommend that you fill out a ticket here so that the customer support can look at your account specifically and give you back missing items & cie: http://ubisoft.custhelp.com/app/answers/list/p/2070,2454

Thanks a lot for your patience and comprehension.