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View Full Version : recent network problems.... (graw2 demo)



topeira
06-15-2007, 03:25 AM
that's weird. up untill 2 days ago i logged and played the demo regulary without any problems.

yesterday i started having constant 999 pings on servers that seemed to have 150 ping in the server browser. i get into a server. ping goes up to the late hundreds , i can't play, eventually being kicked. then i can't even log in.

this didnt happen before. i cleaned my machine from spyware and nothing new was installed so i dont know what happened. im trying to DL the demo again and reinstall but im not sure this will help.

any ideas on what could have happened?

also there's anothing weird issue -
when i download stuff from the net (i.e.- the graw2 demo) i DL it on 280 kb\s with my 2.5mb ADSL connection.

but when i try to watch streamed videos (after pausing the download of course) it gets stuck instead of streaming seamlessly. it's like certain things DL fast and others dont.

does that make sense?

topeira
06-15-2007, 03:25 AM
that's weird. up untill 2 days ago i logged and played the demo regulary without any problems.

yesterday i started having constant 999 pings on servers that seemed to have 150 ping in the server browser. i get into a server. ping goes up to the late hundreds , i can't play, eventually being kicked. then i can't even log in.

this didnt happen before. i cleaned my machine from spyware and nothing new was installed so i dont know what happened. im trying to DL the demo again and reinstall but im not sure this will help.

any ideas on what could have happened?

also there's anothing weird issue -
when i download stuff from the net (i.e.- the graw2 demo) i DL it on 280 kb\s with my 2.5mb ADSL connection.

but when i try to watch streamed videos (after pausing the download of course) it gets stuck instead of streaming seamlessly. it's like certain things DL fast and others dont.

does that make sense?

mau5eum
06-15-2007, 04:04 AM
Just because your connection is rated to a certain speed it doesn't mean you are guaranteed those speeds at all times when connecting to any server for any purpose.

topeira
06-15-2007, 04:14 AM
i know, mate, but that doesnt explain how come , for 2 days in a row, i get horrible network performances in graw2 demo after playing for days without a hitch on every server i tried.

mau5eum
06-15-2007, 04:20 AM
ISP issues?

topeira
06-15-2007, 05:05 AM
i dont think so, buddy.

i dont know much about network performence but i would think that if i can use my entire bandwidth ( DL on the fastest speeds possible to me) than my ISP is doing it's job.

today i tried to connect to 3 different servers.
some of them kicked me for some connection errors (can't remember the phrase exacly) and some had really terrible performances with the game:
i shot someone in the head, moved aside and counted 5 (yes, five!) seconds untill he got killed.
or in another case i saw someone, head shot him. after about 3 or more seconds he shot me. i ducked way behind cover. after 2 seconds i suddenly died. he died too.
the game said i have 170 ping.
obviously the game was lying.
in most server i get 999 ping and it takes around 4 -6 seconds untill a text message i type actually appears on screen.

something is reaaaaaly fishy. i never had these issues before...

mau5eum
06-15-2007, 05:10 AM
Weird.

ColinCJ
06-15-2007, 07:34 AM
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by topeira:
i dont think so, buddy.

i dont know much about network performence but i would think that if i can use my entire bandwidth ( DL on the fastest speeds possible to me) than my ISP is doing it's job.

today i tried to connect to 3 different servers.
some of them kicked me for some connection errors (can't remember the phrase exacly) and some had really terrible performances with the game:
i shot someone in the head, moved aside and counted 5 (yes, five!) seconds untill he got killed.
or in another case i saw someone, head shot him. after about 3 or more seconds he shot me. i ducked way behind cover. after 2 seconds i suddenly died. he died too.
the game said i have 170 ping.
obviously the game was lying.
in most server i get 999 ping and it takes around 4 -6 seconds untill a text message i type actually appears on screen.

something is reaaaaaly fishy. i never had these issues before... </div></BLOCKQUOTE>

Try this a couple times.
http://www.speedtest.net/
It seems your bandwidth is being used up.
check sys for spyware
http://www.pctools.com/spyware-doctor/
or other well known tool.

I had a load of problems recently with Sky and have since gone back to Virgin, same probs as you nearly.
Game would drop for no reason. Poor speeds etc.

topeira
06-16-2007, 10:58 AM
hmmm...

from israel to europe (UK) i get a ping of 590.
i think i should be getting less.

that IS weird. i wonder if u r right, colinCJ.
i should call my ISP.

tell me something - if i can still download stuff from the net with a decent 280 kb\s , doesnt that mean that i use my entire broadband and everything is OK with my ISP and internet connection?


and i'll try the antispyware u sent.

thanks a lot colin. u r a charm.

p.s.
talking about anti spyware, what do u think of spybot? u dont like it?

ColinCJ
06-16-2007, 11:30 AM
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by topeira:
hmmm...

from israel to europe (UK) i get a ping of 590.
i think i should be getting less.

that IS weird. i wonder if u r right, colinCJ.
i should call my ISP.

tell me something - if i can still download stuff from the net with a decent 280 kb\s , doesnt that mean that i use my entire broadband and everything is OK with my ISP and internet connection?


and i'll try the antispyware u sent.

thanks a lot colin. u r a charm.

p.s.
talking about anti spyware, what do u think of spybot? u dont like it? </div></BLOCKQUOTE>

Yes its fine.
Your connection is not as you said its down on upload and download.

Who ever is in charge of your connection at home if not yourself, get them to check with the isp and get it checked out.

Also that link re speed test it pays to do it a few times at different times of the day.

It will give your average up and down.
Tec spt within isp are normally ok, give them a ring, watch the cost of the phone though some do charge for this service.

topeira
06-16-2007, 12:41 PM
i called my ISP, colin. they said there is no such restrictions on bandwidth.

they ran a test with me.

run &gt; type: "CMD" &gt; in the window opened type:"gmail.com ping". or any other site and the word ping after it. i got a ping of 200 avarege.
it's normal.

then another test -

run &gt; cmd &gt; netstat

then they support guy told me that there should appear about 1 or 2 lines if everything is normal. if i get more than 2 lines (i got 7) than something remoted is using my connection.

i used the "spyware doctor" to fix issues i had but i still get more than 7 lines with the "netstat" check.... :/

ColinCJ
06-16-2007, 01:27 PM
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by topeira:
i called my ISP, colin. they said there is no such restrictions on bandwidth.

they ran a test with me.

run &gt; type: "CMD" &gt; in the window opened type:"gmail.com ping". or any other site and the word ping after it. i got a ping of 200 avarege.
it's normal.

then another test -

run &gt; cmd &gt; netstat

then they support guy told me that there should appear about 1 or 2 lines if everything is normal. if i get more than 2 lines (i got 7) than something remoted is using my connection.

i used the "spyware doctor" to fix issues i had but i still get more than 7 lines with the "netstat" check.... :/ </div></BLOCKQUOTE>
A couple of guys here are good at all things networking, Ill see if I can get one of them to help.

FI_FlimFlam
06-16-2007, 01:41 PM
Topeira,

If you can list the items from the netstat command that would help us help you. You can actually cut and paste from the command prompt window. But it's not as easy as ctrl+C to do it. First you must highlight the test you want to copy. Do this by left clicking and dragging over the text you want to copy. Then while the text is highlighted, right click on the little icon that is located in the top left of the DOS window. You will get a menu. Then left click on edit and then on MARK. This will copy the highlighted text to the windows clipboard so you can paste it into the web broswer reply window.

Next do a "tracert gmail.com" and a "tracert yahoo.com" and a tracert to a game server that you know the IP for. Just use the IP address instead of gmail.com. This is a trace route. This will tell you if you have a routing issue or a hop that is causing you high latency and should be reported to your ISP who then can report it to the appropriate vendor (You may have to really hound the ISP if the latter is the case because they will attempt to wash their hands of it and at first refuse to do anything but at least attempt to MAKE them report it).

If you have high latency at the first hop it's usually your router or inside of your network depending on the configuration.

Paste those things here and we can get a better idea of what is going on.

topeira
06-16-2007, 03:31 PM
thanks for helping out, colin and flimflam http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif very VERY much appreciated.

i did a "netstat" and im dreaded to find this hugh chuck of lines. i dont know what they are and why now i got this many....

here it is:


Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Adar&gt;netstat

Active Connections

Proto Local Address Foreign Address State
TCP my-uvf85waawe21:1031 69.10.16.10:http TIME_WAIT
TCP my-uvf85waawe21:1034 69.10.16.10:http TIME_WAIT
TCP my-uvf85waawe21:1059 69.10.16.10:http TIME_WAIT
TCP my-uvf85waawe21:1076 69.10.16.11:http TIME_WAIT
TCP my-uvf85waawe21:1099 69.10.16.10:http TIME_WAIT
TCP my-uvf85waawe21:1129 69.10.16.10:http TIME_WAIT
TCP my-uvf85waawe21:1177 69.10.16.10:http TIME_WAIT
TCP my-uvf85waawe21:1178 69.10.16.11:http TIME_WAIT
TCP my-uvf85waawe21:1190 69.10.16.10:http TIME_WAIT
TCP my-uvf85waawe21:1404 static-fxfeeds.nllb.nl.mozilla.com:http CLOSE_W
AIT
TCP my-uvf85waawe21:1416 newslb11.thdo.bbc.co.uk:http ESTABLISHED
TCP my-uvf85waawe21:1437 69.10.16.10:http TIME_WAIT
TCP my-uvf85waawe21:1442 69.10.16.10:http TIME_WAIT
TCP my-uvf85waawe21:1444 69.10.16.10:http TIME_WAIT
TCP my-uvf85waawe21:1489 69.10.16.10:http TIME_WAIT
TCP my-uvf85waawe21:1509 69.10.16.10:http TIME_WAIT
TCP my-uvf85waawe21:1523 69.10.16.10:http TIME_WAIT
TCP my-uvf85waawe21:1534 69.10.16.10:http TIME_WAIT
TCP my-uvf85waawe21:1543 69.10.16.10:http ESTABLISHED
TCP my-uvf85waawe21:1544 69.10.16.10:http ESTABLISHED
TCP my-uvf85waawe21:1545 69.10.16.10:http ESTABLISHED
TCP my-uvf85waawe21:1546 69.10.16.11:http ESTABLISHED
TCP my-uvf85waawe21:1547 69.10.16.10:http ESTABLISHED
TCP my-uvf85waawe21:1548 69.10.16.10:http ESTABLISHED
TCP my-uvf85waawe21:1549 69.10.16.10:http ESTABLISHED
TCP my-uvf85waawe21:1550 69.10.16.10:http ESTABLISHED
TCP my-uvf85waawe21:1551 69.10.16.10:http ESTABLISHED
TCP my-uvf85waawe21:1552 69.10.16.10:http ESTABLISHED
TCP my-uvf85waawe21:1553 69.10.16.10:http ESTABLISHED
TCP my-uvf85waawe21:1554 69.10.16.10:http ESTABLISHED
TCP my-uvf85waawe21:1555 69.10.16.11:http ESTABLISHED
TCP my-uvf85waawe21:1556 69.10.16.10:http ESTABLISHED
TCP my-uvf85waawe21:1557 69.10.16.10:http ESTABLISHED
TCP my-uvf85waawe21:1558 69.10.16.11:http ESTABLISHED
TCP my-uvf85waawe21:1559 69.10.16.10:http ESTABLISHED
TCP my-uvf85waawe21:1560 69.10.16.10:http ESTABLISHED
TCP my-uvf85waawe21:1561 69.10.16.10:http ESTABLISHED
TCP my-uvf85waawe21:1562 69.10.16.10:http ESTABLISHED
TCP my-uvf85waawe21:1563 69.10.16.10:http ESTABLISHED
TCP my-uvf85waawe21:1564 69.10.16.10:http ESTABLISHED
TCP my-uvf85waawe21:1565 69.10.16.10:http SYN_SENT
TCP my-uvf85waawe21:1566 69.10.16.10:http SYN_SENT
TCP my-uvf85waawe21:1567 69.10.16.11:http SYN_SENT
TCP my-uvf85waawe21:1620 62.67.57.35:http ESTABLISHED
TCP my-uvf85waawe21:3974 a212-199-29-8.deploy.akamaitechnologies.com:http
ESTABLISHED
TCP my-uvf85waawe21:4330 69.10.16.11:http ESTABLISHED
TCP my-uvf85waawe21:4341 69.10.16.11:http ESTABLISHED
TCP my-uvf85waawe21:4430 nf-in-f147.google.com:http FIN_WAIT_2
TCP my-uvf85waawe21:4495 69.10.16.10:http ESTABLISHED
TCP my-uvf85waawe21:4571 69.10.16.10:http TIME_WAIT
TCP my-uvf85waawe21:4636 69.10.16.10:http TIME_WAIT
TCP my-uvf85waawe21:4658 69.10.16.10:http TIME_WAIT
TCP my-uvf85waawe21:4659 69.10.16.11:http TIME_WAIT
TCP my-uvf85waawe21:4677 69.10.16.11:http TIME_WAIT
TCP my-uvf85waawe21:4735 69.10.16.10:http TIME_WAIT
TCP my-uvf85waawe21:4769 69.10.16.10:http TIME_WAIT
TCP my-uvf85waawe21:4878 a72-247-29-83.deploy.akamaitechnologies.com:http
CLOSE_WAIT
TCP my-uvf85waawe21:4889 69.10.16.10:http TIME_WAIT
TCP my-uvf85waawe21:4900 69.10.16.10:http TIME_WAIT
TCP my-uvf85waawe21:4911 a72-247-29-83.deploy.akamaitechnologies.com:http
CLOSE_WAIT
TCP my-uvf85waawe21:3057 localhost:3058 ESTABLISHED
TCP my-uvf85waawe21:3058 localhost:3057 ESTABLISHED
TCP my-uvf85waawe21:3065 localhost:3066 ESTABLISHED
TCP my-uvf85waawe21:3066 localhost:3065 ESTABLISHED

C:\Documents and Settings\Adar&gt;

perhaps it was that long cuz i was DLing stuff and connected to many websites simultaniously. i disconnected and tried that again with the following results:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Adar&gt;netstat

Active Connections

Proto Local Address Foreign Address State
TCP my-uvf85waawe21:3616 69.10.16.11:http TIME_WAIT
TCP my-uvf85waawe21:3696 69.10.16.11:http TIME_WAIT
TCP my-uvf85waawe21:3743 69.10.16.11:http TIME_WAIT
TCP my-uvf85waawe21:3771 69.10.16.11:http TIME_WAIT
TCP my-uvf85waawe21:2869 localhost:3807 ESTABLISHED
TCP my-uvf85waawe21:3057 localhost:3058 ESTABLISHED
TCP my-uvf85waawe21:3058 localhost:3057 ESTABLISHED
TCP my-uvf85waawe21:3065 localhost:3066 ESTABLISHED
TCP my-uvf85waawe21:3066 localhost:3065 ESTABLISHED
TCP my-uvf85waawe21:3807 localhost:2869 ESTABLISHED

C:\Documents and Settings\Adar&gt;
****************************************88
here is doing "tracert gmail.com

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Adar&gt;tracert gmail.com

Tracing route to gmail.com [64.233.161.83]
over a maximum of 30 hops:

1 13 ms 14 ms 10 ms ln-ta-212.199.28.244.012.net.il [212.199.28.244]

2 13 ms 35 ms 14 ms ta-212.199.28.30.012.net.il [212.199.28.30]
3 18 ms 17 ms 13 ms ja-ta-212.199.28.110.012.net.il [212.199.28.110]

4 13 ms 15 ms 15 ms ta-212.199.28.221.012.net.il [212.199.28.221]
5 89 ms 98 ms 92 ms 166.63.209.33
6 91 ms 91 ms 90 ms 195.2.2.106
7 93 ms 100 ms 97 ms so-1-1-0-dcr1.tsd.cw.net [195.2.10.98]
8 94 ms 96 ms 93 ms 72.14.198.41
9 102 ms 96 ms 90 ms 72.14.238.255
10 182 ms 179 ms 199 ms 72.14.236.216
11 190 ms 190 ms 190 ms 66.249.94.235
12 200 ms

****************************
tracert yahoo.com:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Adar&gt;tracert yahoo.com

Tracing route to yahoo.com [216.109.112.135]
over a maximum of 30 hops:

1 13 ms 12 ms 11 ms ln-ta-212.199.28.244.012.net.il [212.199.28.244]

2 * 12 ms 12 ms ta-212.199.28.30.012.net.il [212.199.28.30]
3 14 ms 17 ms 18 ms ja-ta-212.199.28.110.012.net.il [212.199.28.110]

4 14 ms 13 ms 14 ms ta-212.199.28.221.012.net.il [212.199.28.221]
5 88 ms 89 ms 88 ms pos3-3.ar03.ldn01.pccwbtn.net [63.218.52.29]
6 193 ms 203 ms 193 ms ge3-2.br02.chc01.pccwbtn.net [63.218.4.94]
7 * * * Request timed out.
8 188 ms 190 ms 193 ms ge-0-0-9.p811.pat1.dce.yahoo.com [216.115.98.81]

9 185 ms 186 ms 183 ms ge-1-0-0-p110.msr2.dcn.yahoo.com [216.115.108.45
]
10 182 ms 192 ms 214 ms ge9-3.bas1-m.dcn.yahoo.com [216.109.120.219]
11 193 ms 190 ms 191 ms w2.rc.vip.dcn.yahoo.com [216.109.112.135]

Trace complete.

C:\Documents and Settings\Adar&gt;
**************************

i couldnt do this check for a server yet. i will try and do it later.

does this tell u anything?

u should know i have no router. mine is the only computer at my home.

did u mnea, flimflam, that my ISP can block a specific IP or somthing?

what do u mean "a routing issue"?
what is "a hop"?

sorry, but i know nothing of internet and stuff like that and i shoud be treated ... umm... slowly... :P

ColinCJ
06-16-2007, 03:36 PM
I expect he will get back to you soon.
Ill leave you in his capable hands.

topeira
06-17-2007, 03:27 AM
i hope so, mate. thanks for trying to help.

i scanned my computer with several anti spyware and cleaned it as best i could last night but still nothing helped.

and after i try to play once (and get disconnected, which happens everytime) i can't log in to gamespy or whatever that is anymore so i cant even test the ping for IPs of servers.

suddenly my inticipation to buy the game is gone :/

i haven't seen flimflam on the forums for along time and i hope he can help me out...

LSD-Wrath
06-17-2007, 06:54 AM
i just noticed your thread. Its very very very possible you have a trojan virus, that not all virus programs can detect. A trojan virus is a backdoor virus you could have downloaded, and if you dont have a good virus catching program like Symantec, panda, Norton, it will get on and infect. Meaning that backdoor is either allowing someone to access your computer to either download something from you or upload stuff to you, or in some way is borrowing some of your bandwidth. Very important you do a Ctrl-Alt-del and click on performance and networking tab and check them to see how high they are. If you notice either of them too high or constantly high and you have nothing open, no browser windows, or downloads, then you need to disconnect your cat 5 from the back of your computer and see which one goes down. Another thing is if its a virus that doing stuff to yer comp and making it run slow it will effect your online bandwidth.

LSD-Wrath
06-17-2007, 07:03 AM
check also and see if your windows firewall is off or on.

some viruses/spyware can turn it off. Also check your explorer browser settings to see if your homepage has changed, and if your security settings have been altered.

Tools/internet options/ security... privacy... should be on medium

FI_FlimFlam
06-17-2007, 07:39 AM
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by topeira:
thanks for helping out, colin and flimflam http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif very VERY much appreciated.

i did a "netstat" and im dreaded to find this hugh chuck of lines. i dont know what they are and why now i got this many....

&lt;snipped first netstat&gt;

C:\Documents and Settings\Adar&gt;netstat

Active Connections

Proto Local Address Foreign Address State
TCP my-uvf85waawe21:3616 69.10.16.11:http TIME_WAIT
TCP my-uvf85waawe21:3696 69.10.16.11:http TIME_WAIT
TCP my-uvf85waawe21:3743 69.10.16.11:http TIME_WAIT
TCP my-uvf85waawe21:3771 69.10.16.11:http TIME_WAIT
TCP my-uvf85waawe21:2869 localhost:3807 ESTABLISHED
TCP my-uvf85waawe21:3057 localhost:3058 ESTABLISHED
TCP my-uvf85waawe21:3058 localhost:3057 ESTABLISHED
TCP my-uvf85waawe21:3065 localhost:3066 ESTABLISHED
TCP my-uvf85waawe21:3066 localhost:3065 ESTABLISHED
TCP my-uvf85waawe21:3807 localhost:2869 ESTABLISHED </div></BLOCKQUOTE>

Basically the netstat command just tells you what active network connections are happening on your computer. It can help identify if you have something hijacking your computer and communicating with another somewhere on the interent.

Possible applications:

#1-4:The stuff not going to localhost are all going to IGN Entertainment at IP 69.10.16.11 via HTTP. So it looks like you might have had a web browser open.
The rest are just result from a google search on port numbers but are by no means absolutely what programs are running. It's entirely possible it's a game or one single app that wasn't listed.
#5: TCP port 3807 - spugna 3807/tcp SpuGNA Communication Port
#6: TCP port 3058 - videobeans 3058/tcp videobeans
#6: TCP port 3057 - goahead-fldup 3057/tcp GoAhead FldUp
#6: TCP port 3066 - netattachsdmp 3066/tcp NETATTACHSDMP
#6: TCP port 3065 - slinterbase 3065/tcp slinterbase
#6: TCP port 2869 - icslap 2869/tcp ICSLAP

Some of these are classified as trojans so you should be concerned a bit and run at least some 3rd party tests. Goto trend micro and do a free online scan as well. Also you need to download a program called hijack this @ and do a report of services that are running and send me a PM to check them out. We're getting into some stuff that really doesn't need to be played out on the boards here.


<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">C:\Documents and Settings\Adar&gt;
****************************************88
here is doing "tracert gmail.com

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Adar&gt;tracert gmail.com

Tracing route to gmail.com [64.233.161.83]
over a maximum of 30 hops:

1 13 ms 14 ms 10 ms ln-ta-212.199.28.244.012.net.il [212.199.28.244]

2 13 ms 35 ms 14 ms ta-212.199.28.30.012.net.il [212.199.28.30]
3 18 ms 17 ms 13 ms ja-ta-212.199.28.110.012.net.il [212.199.28.110]

4 13 ms 15 ms 15 ms ta-212.199.28.221.012.net.il [212.199.28.221]
5 89 ms 98 ms 92 ms 166.63.209.33
6 91 ms 91 ms 90 ms 195.2.2.106
7 93 ms 100 ms 97 ms so-1-1-0-dcr1.tsd.cw.net [195.2.10.98]
8 94 ms 96 ms 93 ms 72.14.198.41
9 102 ms 96 ms 90 ms 72.14.238.255
10 182 ms 179 ms 199 ms 72.14.236.216
11 190 ms 190 ms 190 ms 66.249.94.235
12 200 ms

****************************
tracert yahoo.com:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Adar&gt;tracert yahoo.com

Tracing route to yahoo.com [216.109.112.135]
over a maximum of 30 hops:

1 13 ms 12 ms 11 ms ln-ta-212.199.28.244.012.net.il [212.199.28.244]

2 * 12 ms 12 ms ta-212.199.28.30.012.net.il [212.199.28.30]
3 14 ms 17 ms 18 ms ja-ta-212.199.28.110.012.net.il [212.199.28.110]

4 14 ms 13 ms 14 ms ta-212.199.28.221.012.net.il [212.199.28.221]
5 88 ms 89 ms 88 ms pos3-3.ar03.ldn01.pccwbtn.net [63.218.52.29]
6 193 ms 203 ms 193 ms ge3-2.br02.chc01.pccwbtn.net [63.218.4.94]
7 * * * Request timed out.
8 188 ms 190 ms 193 ms ge-0-0-9.p811.pat1.dce.yahoo.com [216.115.98.81]

9 185 ms 186 ms 183 ms ge-1-0-0-p110.msr2.dcn.yahoo.com [216.115.108.45
]
10 182 ms 192 ms 214 ms ge9-3.bas1-m.dcn.yahoo.com [216.109.120.219]
11 193 ms 190 ms 191 ms w2.rc.vip.dcn.yahoo.com [216.109.112.135]

Trace complete.

C:\Documents and Settings\Adar&gt;
**************************

i couldnt do this check for a server yet. i will try and do it later.

does this tell u anything?

u should know i have no router. mine is the only computer at my home.

did u mnea, flimflam, that my ISP can block a specific IP or somthing?

what do u mean "a routing issue"?
what is "a hop"?

sorry, but i know nothing of internet and stuff like that and i shoud be treated ... umm... slowly... :P </div></BLOCKQUOTE>

Ok, I'll try to keep it simple, basically from your home, your "call/conversation" with another computer is broken down into sections called packets. These packets have to be routed to the destination computer over the internet. That means they have to be directed to the destination. The things that do the directing (routing) are, well Routers. These routers are like traffic cops. Each time your packets stop at a router for directions that is called a "hop". Now the time it takes the router to send your packet on the way affects latency (time). High ping in a game is essentially high latency. What the Ping and Tracert commands do is test the latency to the destination (ping) and the route that your packets must take with latency at each router (tracert).

These can help you identify if you have a problem and where the problem is. From the looks of things there is a problem somewhere out in the internet with a router that your communication must pass through. Notice that your latency (ping) is generally under 100ms (milliseconds) until you get part way through the list of the tracert. That is indicating a router that is having a problem. Usually routers attempt to correct themselves and resolve routes to other router automatically. Occasionally, a router will get confused or thinks the best route is a slow one if at all. Notice the 10th hop (stop) on the gmail.com tracert. Your latency was more than doubled there. That's an issue. However it's not as bad as the one on the yahoo.com where 6th router was doubling and attempting to send to a dead router. It failed and finally sent it to an other router.

From the looks of things there is an issue that isn't directly associated with your hardware jacking up your latency, it's out beyond your home network - possibly outside your ISP's network. Still you should attempt to do a few more tracert's to game servers and other websites and see if it's related a specific router or few routers and then let them know to report it to the appropriate networks.

Also just for your information, latency (ping) doesn't really affect your download speed. So you can still have high ping and have a high download rate on large files. In games where you need to send sporadic information and the timing is key for your computer to get the information about the other players as quick as possible its good to have as low a latency as possible - think of it like sending hundreds of little files per second rather than one big file. The latency for each file delays the information going to and from your computer so you lag behind the server and others in the game. (that's not exact but it's a basic generalisation to give you an idea).

topeira
06-17-2007, 10:16 AM
hey flimflam. that was a great explenation. i think i understand the issue a little more.

so u r saying that there is a router in the way of my packet that causes a problem?
like there is a broken train station that slows down the trains coming out and to my computer?
(*trying hard to give an analogy to see if i understand*)

my questions:

1) i am not sure what to do next - should i contact my ISP to check these IPs?
yahoo routher 6 - 63.218.4.94,
router 5- 63.218.52.29,
gmail router 10 - 72.14.236.216?
it's weird cuz i dont see why my ISP would have contact to these IPs.

2) or should i try and contact these IPs somehow?? how?

3) what happens if i do nothing, or if no one can help me perspnally?
will this problem resolve itself (owners of the problematic routers will fix this)?

4) how come i can't get connected to any server whatsoever? how come i have bad ping everywhere and not only where my packet goes through a bad HOP?

5) trying to understand what u explained: does this prblem mean that when i try to contact a relatively close computer than i dont have bad latency but when i try to contact a remote server than my packet needs to fgo through a bad HOP which is my bottleneck? is that the case


anyways flimflam, thank you so much for the will and patience to try and help and explain. http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif u r 2 kind.

Spawne32
06-17-2007, 10:26 AM
Well i dunno about where you live but over here in the states, if theres a problem like that that is on the ISP's end it usually takes an act of god to get them to fix it. I just recently had to dump verizon after a month of going around and around with them from them telling me my internet explorer settings were incorrect and all, by the end of the month of them just refusing to help with the situation, and their refusal to send a tech out to my house to help with the problem. I switched to comcast, cable internet, excellent speeds. And i had the same issues as you. Now if your downloading stuff from the net at full speed, but have a high latency/ping, then usually its a problem on the ISP's end.

FI_FlimFlam
06-17-2007, 12:24 PM
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by topeira:
hey flimflam. that was a great explenation. i think i understand the issue a little more.

so u r saying that there is a router in the way of my packet that causes a problem?
like there is a broken train station that slows down the trains coming out and to my computer?
(*trying hard to give an analogy to see if i understand*) </div></BLOCKQUOTE>

Yes, that is a definite possibility.

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">my questions:

1) i am not sure what to do next - should i contact my ISP to check these IPs?
yahoo routher 6 - 63.218.4.94,
router 5- 63.218.52.29,
gmail router 10 - 72.14.236.216?
it's weird cuz i dont see why my ISP would have contact to these IPs. </div></BLOCKQUOTE>

Depends on who is responsible for the routers. Typically, if there is persistent issue with routing, there is a protocol for ISP's to contact infrastructure (internet backbone network) to report issues. That is what you need to request that your ISP do, is report the issue to the appropriate people. It's not their responsibility to fix the issue if it's not their owned hardware or network segment. However it is in their best interest to report issues. However high latency isn't a high priority or it may not even be considered a problem unless they have alot of customers being routed over it that have guaranteed performance in their contract or businesses with specific applications that are negatively affected by the latency. They they will act. That is a problem for home users.

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">2) or should i try and contact these IPs somehow?? how? </div></BLOCKQUOTE>

I doubt you will be able to. I would first request your ISP to check the routing and ask them to check their routers for updates to eliminate the bad router or report the malfunctioning router to the appropriate administrators. You may have to speak with management and sometimes it's worth going through a customer service rep to get to a manager versus going through tech support. Kind of like a sneaky by pass. It might work for you - all you can do is try it and keep after them. Just make sure to keep on documenting the issue and saving your tracerts, and pings.

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">3) what happens if i do nothing, or if no one can help me perspnally?
will this problem resolve itself (owners of the problematic routers will fix this)? </div></BLOCKQUOTE>

Surprisingly, it can fix itself (seemingly). Some routers have programming to detect bad performance and re-route packets to badly performing or broken routers until they get fixed. Part of this programming is where they send updates back and forth to themselves (the routers). However sometimes this does not work and requires intervention. That is why it's important to report it and hopefully your ISP will follow through.

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">4) how come i can't get connected to any server whatsoever? how come i have bad ping everywhere and not only where my packet goes through a bad HOP? </div></BLOCKQUOTE>

Good question. It could be many things. It could be the router you are using in your home if you are using one. It could be a firewall setting like windows firewall or other software firewall. I have had to remove firewalls like zonealarm and norton's internet security to get things to work for clients even though they were supposedly turned off. So I'm just going through the information I have been given. I would suggest turning off any software firewalls if you have any and testing.

Also do you have a router from your computer to the internet modem? This could also be the culprit. For example several game don't like the UPNP or UPP (universal plug and play I think) settings, turn this off if it is on. Also you can test by putting your computer in the DMZ on the router - this is a setting where it looks like your computer is not behind the router. This and the other suggestions would only be for testting to see if it was one of those settings. You could also just plug your internet modem directly into your computer to completely by pass the router. Actually, I think you may have just a cable modem or dsl modem plugged directly into your computer given the 1st hop on the tracert.

You aren't by chance on a university LAN? Many university and business have firewalls that lock down their networks and will make some games difficult if not impossible to run.

Anyway, what we have identified is that somewhere out there you get a dramatic performance drop in the latency. So far from the tracerts it looks like the first couple of hops you have pretty good ping. That is from the looks of things, your ISP's network. 212.199.28.221 is the last router belonging to RIPE networks out of Amsterdam. In the Yahoo.com tracert, after the RIPE network, the latency jumps. 63.218.52.29 belongs to Beyond the Network America in Virgina, USA. The jump from there isn't so bad. IT's actually the hop afterwards that has the problem. Looks like BTNA may have a router issue. Now in the gmail.com tracert, the problem is with Googles network. Since this is just for GMAIL, I wouldn't waste my time. Send gmail support with a few tracert outputs in where the latency nearly doubles and let them know they might have a problem. But you aren't going to find game servers in their network (I think) and it's not going to affect you other than slowing you down 80-100 ms on connecting to gmail.

What we really need to start testing is tracert's to some european servers. Get the IPs from some servers based in Europe and see if it's something in America across the pond. Because you should have good ping there compared to the US.

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">5) trying to understand what u explained: does this prblem mean that when i try to contact a relatively close computer than i dont have bad latency but when i try to contact a remote server than my packet needs to fgo through a bad HOP which is my bottleneck? is that the case </div></BLOCKQUOTE>

Basically, yes. One of the things you are also trying to do is connect to US based servers from the couple of tests we have. Just that fact alone you are going to see a pretty sizeable increase in latency (ping). Like I mentioned earlier, try the tests with some European servers and see what happens.

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">anyways flimflam, thank you so much for the will and patience to try and help and explain. http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif u r 2 kind. </div></BLOCKQUOTE> you must have gotten me on a good day! http://forums.ubi.com/groupee_common/emoticons/icon_wink.gif You're welcome.

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Spawne32:
Well i dunno about where you live but over here in the states, if theres a problem like that that is on the ISP's end it usually takes an act of god to get them to fix it. I just recently had to dump verizon after a month of going around and around with them from them telling me my internet explorer settings were incorrect and all, by the end of the month of them just refusing to help with the situation, and their refusal to send a tech out to my house to help with the problem. I switched to comcast, cable internet, excellent speeds. And i had the same issues as you. Now if your downloading stuff from the net at full speed, but have a high latency/ping, then usually its a problem on the ISP's end. </div></BLOCKQUOTE>

That is my experience as well. I had very similar problems with Charter and it was pretty much the same. They basically refused to do anything that was not on their hardware. I managed to get ahold of a higher level manager who agreed to report the problem to the associated network and the problem got fixed not long afterwards. But it took a month of complaining and documenting and threatening to drop the service (I also threatened to drop cable alltogether and go satellite TV and DSL for internet) that got some action from them.

topeira
06-18-2007, 03:02 AM
hey flimflam, juess what?
last night i got into the lobby trying to figure out how to tell the IPs of the servers there to check stuff up.

two things -

1) i cant find a way to see the server's IP.

2) the problem is gone! i dont know what happened and what fixed it and i wish i knew so i can do it again if it happens again but the game had normal ping and no latancy.

do u know what could have happened, flim? u think the routers fix themselves like u said they might?

well, everything is back to it's smooth self http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif me so happy and giggly.

thanks for the time u took to help me solve this. kind ppl like yourself are what makes the forums such an enviting and supportive place.

and thank u colinCJ. u were as helpfull as always.