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View Full Version : IMPORTANT!! How to check on your support ticket.



emmaninjagirl
11-09-2011, 11:51 AM
When you submit a support ticket for an account question or technical issue, you will get a response from the support team. Most of the time you will be asked to provide additional information. It is important to submit this information to have technical issues resolved QUICKLY!!
To check on and reply to your responses, first go to the support page. (http://www.ubi.com/us/support/)

Then follow these steps:


http://i1112.photobucket.com/albums/k484/SusieQusie99/RightNow1Use-1.png

http://i41.tinypic.com/35n4pw6.jpg

http://i1112.photobucket.com/albums/k484/SusieQusie99/RightNow25Use.png

http://i43.tinypic.com/i1ias9.jpg

From here you can read your responses and reply to any open tickets.

hermione2011
11-09-2011, 02:05 PM
Thank you for this info UbiJanine!

ellak3
12-13-2011, 01:11 AM
LOL! I always come to this page when I need to check on a support/help ticket http://forums.ubi.com/groupee_common/emoticons/icon_razz.gif

emmaninjagirl
12-13-2011, 09:13 AM
I happy to know it is helpful! Thank you for using it to check on your reply!!

jade12345
12-24-2011, 08:35 AM
This really helped me! Thanks!

BUCKRULES
12-26-2011, 12:58 PM
thx for posting a link cuz i can not find it

BUCKRULES
12-27-2011, 09:50 AM
i cant get in to check my support ticket.I have to enter my password like 100 times.

emmaninjagirl
12-27-2011, 12:25 PM
The site may have been down temporarily. Try again and see if you can log in.

Leehopkeie
12-27-2011, 12:29 PM
Nobody has answered my support ticket!

emmaninjagirl
12-27-2011, 01:00 PM
It can take 1 to 2 business days to receive a reply. Customer support answers tickets in the order they were received. Be patient, you will get a response.

jade12345
12-28-2011, 09:21 AM
This thread has really helped me!