IMPORTANT!! How to check on your support ticket.

[emmaninjagirl]

When you submit a support ticket for an account question or technical issue, you will get a response from the support team. Most of the time you will be asked to provide additional information. It is important to submit this information to have technical issues resolved QUICKLY!!
To check on and reply to your responses, first go to the support page. (http://www.ubi.com/us/support/)

Then follow these steps:


http://i1112.photobucket.com/albums/k484/SusieQusie99/RightNow1Use-1.png

http://i41.tinypic.com/35n4pw6.jpg

http://i1112.photobucket.com/albums/k484/SusieQusie99/RightNow25Use.png

http://i43.tinypic.com/i1ias9.jpg

From here you can read your responses and reply to any open tickets.

[hermione2011]

Thank you for this info UbiJanine!

[ellak3]

LOL! I always come to this page when I need to check on a support/help ticket http://forums.ubi.com/groupee_common/emoticons/icon_razz.gif

[emmaninjagirl]

I happy to know it is helpful! Thank you for using it to check on your reply!!

[jade12345]

This really helped me! Thanks!

[BUCKRULES]

thx for posting a link cuz i can not find it

[BUCKRULES]

i cant get in to check my support ticket.I have to enter my password like 100 times.

[emmaninjagirl]

The site may have been down temporarily. Try again and see if you can log in.

[Leehopkeie]

Nobody has answered my support ticket!

[emmaninjagirl]

It can take 1 to 2 business days to receive a reply. Customer support answers tickets in the order they were received. Be patient, you will get a response.

[jade12345]

This thread has really helped me!