View Full Version : Conviction will not load

04-27-2010, 09:24 PM
I've installed it through steam with no problems. However, when I try to play it, the ubisoft loader starts, says the game is launching, the monitor goes blank for half a second, then back to the desktop I go. I found this video on the Steam forum. This is exactly the problem I'm having:


I've already tried fooling around with drivers and closing background programs. No problems playing other ubisoft games like AC2 either.

04-28-2010, 07:18 PM
i have the same problem but i brought mine retail. it goes black for a sec then back to desktop.

has anyone figured out why this is the case?

04-29-2010, 09:01 AM
Exactly same problem here. Logged in, black screen, booted to desktop.

Guess we have to wait for official release date?

04-29-2010, 08:28 PM
Same here. I contacted Tech Support and they replied with the following instructions (I haven't had a chance to try it out):

The type of problem you are having is usually resolved by updating your video card driver, and updating your Directx files. I've written details for doing this below, as well as other ideas to try if updating these files still doesn't solve your problem.

- Updating your video drivers:

Please visit your sound, video, and 3D card manufacturer's websites for the most recently available drivers for the components in your system.
Major video chipset manufacturers web sites:

http://www.nvidia.com - GeForce models
http://www.ati.com - Radeon models
http://www.s3graphics.com - All Savage model cards
http://www.matrox.com - G200/G400 models

Once you have downloaded and installed these drivers according to the manufacturer's suggestions then follow the next step:

- Updating your Directx:
Download and install the latest version of DirectX from http://www.microsoft.com/directx. For more help with this, please search the Ubisoft Database for how to update drivers.

- Please check to see if there is a patch available for your game at http://www.ubi.com/US/Downloads/Category.aspx?dcId=63

Below I've written some other ideas for you to trouble-shoot and try if updating the video driver Directx was unsuccessful.

- Is your video card / 3D card supported for the game?
Check the game box to see if your video card meets or exceeds the minimum video requirements for the game you are playing. Also, check our FAQ to see if it is listed among the supported video cards for the game you are playing. If your video card is not on the supported video cards list, you may have trouble playing the game.

If it is supported -
Get the latest reference driver available from the chipset manufacturer (ATI Radeon model chipsets at http://www.ati.com and Geforce model chipsets at http://www.nvidia.com)

If your video card is not a supported one -
You may want to consider upgrading your video card to a more capable and powerful 3D accelerator.

- Scan your system for viruses
Even if you normally use Norton or McAffee virus scanning software, visit http://housecall.trendmicro.com/ or http://www.freeav.com to get a free online virus scan.

- Try running the game from the executable
Instead of starting the game from the start menu or the Autorun menu, try running the game directly from the executable file in the game's installation directory.

- Close all programs running in the background

(Windows XP / Vista)
Go to the Start menu, and choose Run. Delete anything on the Open line that you'll find there, and type in the work MSCONFIG. Click on OK, and that will bring up a program called the System Configuration Utility.

Look down the list of startup items (not the tab labeled Startup), and choose Selective Startup (if it is not already selected). If you don't see this, make sure you've clicked on General, near the top of the window. Once you've chosen Selective Startup, uncheck 'Load Startup Items', and leave 'Process System.INI file' and 'Process Win.INI file' checked. Once you're done here, click OK, and let it reboot your computer.

Your Windows environment may look different and you may get an error relating to your sound device not working (ignore this for now). Try running the game again. If the game loads and seems to be working, the problem is most likely related to one or more programs you have scheduled to load with Windows. You can then revert the settings back the way they were, and in a trial and error fashion, disable some programs using the startup tab (in the msconfig utility) to try to find the culprit.

(Windows 95, 98, ME)
1. Reboot the PC
2. Once you are back to Windows, press ctrl-alt-del.
3. From the "Close Program" window that opens, the only two items that should appear in this list are Explorer and Systray.
4. To temporarily disable all other programs, highlight the first item in the list and click end task.
5. Continue this process until you have closed all programs except Explorer and Systray.
6. Start the game again.

- Run Scandisk (Windows 98/XP)
1. Click Start->Programs->Accessories->System Tools
2. Select Scandisk
3. Select your hard drive. If you have more than one, you should scan each drive individually.
4. Click Standard
5. Check Automatically fix errors.
6. Click Start

- Run Defrag (Windows 98/XP/Vista)
1. Click Start->Programs->Accessories->System Tools
2. Select Disk Defragmenter
3. Select the hard drive you wish to defrag and click ok.

- Remove files from the temp directory
1. Reboot the PC
2. Once back in Windows, Right-click My Computer
3. Left-click Explore
4. From the right pane of Windows Explorer, double click C:\
5. Double-click the Windows Folder, then find and double click the TEMP folder.
6. Remove all files from this folder.
7. Restart the Computer
8. Empty the Recycle bin and run the installation again.

- Uninstall and reinstall the game?
1. Uninstall the game by clicking uninstall from the Start menu, the Autorun menu, or from Windows Add/Remove programs.
2. Explore your hard drive for the game's installation folder
3. Delete this folder, then empty your recycle bin
4. Reinstall the game, then install any patches available.

_Please_ go through these suggestions as they very frequently solve these types of issues. If you continue to have problems, then feel free to reply and we'll try other ways to fix your problem. Thanks.

Auto-Response - 04/29/2010 10:46 AM
Title: Minimum Requirements for Splinter Cell: Conviction
Link: http://ubisoft.custhelp.com/cg...p_created=1267024479 (http://ubisoft.custhelp.com/cgi-bin/ubisoft.cfg/php/enduser/std_adp.php?p_faqid=13227&p_created=1267024479)

Title: What Internet Ports are Required to Play Splinter Cell: Conviction Online?
Link: http://ubisoft.custhelp.com/cg...p_created=1272482536 (http://ubisoft.custhelp.com/cgi-bin/ubisoft.cfg/php/enduser/std_adp.php?p_faqid=13514&p_created=1272482536)

04-30-2010, 11:43 AM
Can't believe this isn't resolved yet,

05-01-2010, 03:16 AM
One more gamer with the same problem, reporting in.

EDIT - Tried the solution offered by Ubi. Surprise, surprise, it didn't work.

05-01-2010, 12:28 PM
I have the same problem i hate it my whole day was ruined http://forums.ubi.com/groupee_common/emoticons/icon_mad.gif http://forums.ubi.com/groupee_common/emoticons/icon_frown.gif http://forums.ubi.com/images/smilies/bigtears.gif

05-01-2010, 12:39 PM
Needed to work a few months on the game, but do not let such a "raw product". I would like to see all the same answers developers. When you correct errors? Sorry my bad english. Greetings from Russia

05-01-2010, 08:43 PM
Fix for this:
Youtube fix (http://www.youtube.com/watch?v=VBosSOERVKE)

Credit goes to Andy
Source (http://forums.steampowered.com/forums/showthread.php?t=1243769&page=8)

05-02-2010, 01:59 AM
Hmm. I uncheck the required folder options but when I go into C:/PROGRAM DATA/ there is no folder for Ubisoft showing. Anyone any ideas?

EDIT had to start the game for the folder to show, altered the res and now it works!

05-02-2010, 02:28 AM
Originally posted by howyaben:
Fix for this:
Youtube fix (http://www.youtube.com/watch?v=VBosSOERVKE)

Credit goes to Andy
Source (http://forums.steampowered.com/forums/showthread.php?t=1243769&page=8)

I love you for providing me with the answer. I love this Andy for finding the answer. And I love johhnycrocketman (the guy who made the youtube vid) for making the vid. My eternal gratitude is yours, all of you.

05-11-2010, 08:39 AM
I tried this as well with different screen resolutions, including default, and I got nothing!