View Full Version : installation froze / can't even restart in safe mode

01-15-2006, 06:56 PM
I simply tried to install Myst V EoT and lost my ability to boot-up. Windows XP reboots every time the blue screen of death flashes by. I can't even ask the OS to reboot in Safe Mode. I am exremely upset, as I appear to have lost my computer due to this game. The installation froze shortlu after asking me if I wish to install DirectX 9c. I can't even appear to be able to re install Windows XP, as the blue screen appears there too, after loading up. A $34.99 application that can trash my ASUS AMD machine. Viruses do it for free - and here, I payed to wreck it!

So what's the solution to this problem?

Mr Zebe D
01-16-2006, 03:37 AM
Can you repair Windows XP if you change your BIOS to boot from CD ROM and insert the disk?

I had a BSOD problem recently: a memory module had shorted. EoA could just be coincidence.

01-16-2006, 06:21 AM
I tried that and as many other variation I could think of. The problem is that Windows XP does doesn't appear to get far enough in it's booting process to allow me to do anything. I can boot from the CD, but when Windows XP starts up, the computer locks up with the blue screen. I've never seen this happen before. It is as though part of Window got messed. I'm wondering if it has something to do with the fact that the installation was at the Directx 9c point.

As for it being a coincidence. No. It's pretty clear that the installation caused this to happen. I've been very careful with building up this system in the last year, when I purchased it.

I am desperate for ideas. At this point, I'm thinking I will have to get another hard drive, install XP and then gain access to this dive to correct the problem (..and there will be booting issues then too). One of the problem, then, would be that I would not be not sure what to undo.

(By the way, "ntoskrnl.exe" could not be found when I first rebooted. Subsequent messages became vague..)

Mr Zebe D
01-16-2006, 07:24 AM
Does your machine have a floppy disk drive? Do you have a boot disk? Is your file system FAT32 or NTFS?

Can you get to the recovery console from the CD? I was thinking about you trying to reinstall XP over your current installation. There's always a reformat of your c:\ drive. Are you partitioned?

01-16-2006, 08:50 AM
System has a floppy disk drive and the c:\drive is NTFS w. one huge partition 200GB+. I don't want to reformat the drive as I cannot accept that as the only solution. I really didn't buy this "game" in order to destroy my machine right off the bat. (I do realize this is where this horrid installation appears to be taking me - definitely a last resort.)

I have considered installing into a second windows directory, but recall I can't get the XP CD ROM to run XP, in order to 'see' the drive. I was thinking along the lines of burning the Paragon Repair Tool Kit onto a bootable disk and try to boot from it to repair, but I don't know if the system would boot completely into DOS to do this. This is the only plan I've come up with at this time.

I've been having some trouble doing this with the Paragon ISO Burner, as it hung my Toshiba Tablet a couple of times with my IOMEGA CD burner (couple of years old.) I can't afford to wreck this Tablet too because of this game.

This is absurd.

01-16-2006, 09:47 AM

The most likely causes of your problem are a corrupt boot.ini file or a corrupt ntoskrnl.exe file. Which corruption is likely due to one or more applications and processes (or whatever nasties they might have installed) running in the background, or other malware like a virus or trojan infestation. Simply visiting some Internet sites can give you the creeping crud!

Regarding the "bootup from CD" process, you may not be doing something correctly or may be missing a step. See How to boot from a CD (http://www.computerhope.com/issues/ch000217.htm).

Then see:
-- NTOSKRNL.EXE is missing or corrupt (http://www.computerhope.com/issues/ch000646.htm)
-- How to rebuild the Windows boot.ini (http://www.computerhope.com/issues/ch000648.htm)
-- Additional information and help with the boot.ini (http://www.computerhope.com/issues/ch000492.htm)
-- How to use the Windows recovery console (http://www.computerhope.com/issues/ch000627.htm)
-- How to load last known good configuration (http://www.computerhope.com/issues/ch000626.htm)

Even after getting Windows running again, you'll still face some fairly severe OS and/or hard disk problems. IMMEDIATELY after getting Windows running again, do the following:

1. Use your anti-virus software to do a complete scan of your hard disk(s). This is the 'start it and let it crank' type of scan, not the bootup quickie! If your current AV software won't do complete, in-depth scans, get something that will ASAP.

2. Do complete spyware and adware scans of your hard disk(s). I regularly use and recommend all of:
-- Spybot - Search & Destroy (http://spybot.safer-networking.de/en/download/index.html) - free version available
-- Ad-aware SE (http://lavasoft.element5.com/software/) - free version available
-- Spyware Doctor (http://www.pctools.com/spyware-doctor/) - free scan available
-- PestPatrol (http://www.pestpatrol.com) - free scan available

Be aware that these anti-spyware and adware programs DO NOT protect against viruses!

3. Check your Registry for errors. This is a VERY important step for you. Do NOT neglect to do it! Some registry diagnosis and repair tool options are:
-- Symantec's Norton SystemWorks 2006 (http://www.symantec.com/sabu/sysworks/basic/) WinDoctor.
-- Rose City Software's Registry First Aid 4.1 (http://www.rosecitysoftware.com/Reg1Aid/).
-- VCOM's Fix-It Utilities 6 (http://www.v-com.com/product/Fix-It_Utilities_Home.html) SystemRegistry-RegistryFixer utility.
-- Lexun Freeware's Registry cleaner RegScrubXP 3.25 (http://www.majorgeeks.com/download.php?det=2048).

So far as I know, Win XP doesn't have an equivalent built-in Registry tool. Run whichever tool you use until no more errors are discovered, and reboot when finished.

4. Check all of your hard disks and partitions for errors. Refer to How to Perform Disk Error Checking in Windows XP (http://support.microsoft.com/default.aspx?scid=kb;en-us;315265&Product=winxp). Close all running programs before starting the error check, and tell Windows to automatically fix file system errors. Another option is Norton SystemWorks 2006's Disk Doctor (http://www.symantec.com/sabu/sysworks/basic/).

5. Clear your Internet Explorer caches.
-- a. Close all open applications.
-- b. Open a single Internet Explorer session.
-- c. Click on Tools > Internet Options.
-- d. Click on Delete Cookies > OK.
-- e. Click on Delete Files (check the 'Delete all offline content' box) > OK.
-- f. Click on Clear History > Yes.
-- g. Click on OK to exit.

Use Windows Explorer to search all hard disks and partitions for \temp, \tmp, and \temporary folders, and delete any files in these folders that aren't currently in use. If Windows complains when you try to delete a file, leave that file alone!
-- a. Click on Tools > Find > Files or Folders.
-- b. Type temp or tmp or temporary in the Named: box.
-- c. Click on the arrow at the right end of the Look in: box and then click on the disk drive to be searched.
-- d. Click on Find Now to start the search.
-- e. Click on the temp (or tmp or temporary) folders found to open them.
-- f. Delete any files in these folders that aren't currently in use.

This does the minimum hard disk cleanup. For a more complete cleanup, you can run Win XP's Disk Cleanup Tool. See Description of the Disk Cleanup Tool in Windows XP (http://support.microsoft.com/default.aspx?scid=kb;en-us;310312) for details on how to use it.

6. Defragment your hard disks and partitions. Refer to How To Analyze and Defragment a Disk in Windows XP (http://support.microsoft.com/default.aspx?scid=kb;en-us;305781&Product=winxp) and How to Defragment Your Disk Drive Volumes in Windows XP (http://support.microsoft.com/default.aspx?scid=kb;en-us;314848&Product=winxp). Executive Software's Diskeeper 10.0 (http://www.diskeeper.com/products/products.asp) is another option.

7. If you currently have either Win XP Service Pack 1a (SP1a) or an earlier Win XP Service Pack, install or re-install SP1a, available here (http://www.microsoft.com/windowsxp/pro/downloads/servicepacks/sp1/default.asp). Reboot after installation.

8. Install Internet Explorer version 6.0 Service Pack 1, available here (http://www.microsoft.com/downloads/details.aspx?FamilyID=1e1550cb-5e5d-48f5-b02b-20b602228de6&DisplayLang=en). This SP will install IE6 or update it, if already installed. Reboot after installation.

-- If you've had trouble logging onto Web sites or completing Internet transactions, or if you're seeing the message "HTTP 500 internal server error" when trying to visit secure Web sites, also install the Update for Internet Explorer 6 Service Pack 1, available here (http://www.microsoft.com/downloads/details.aspx?FamilyID=254eb128-5053-48a7-8526-bd38215c74b2&displaylang=en). Reboot after installation.

Then, after completing the above and in the order shown:
1. Download and install the correct version of DirectX 9.0c, available here (http://www.microsoft.com/downloads/details.aspx?FamilyID=2da43d38-db71-4c1b-bc6a-9b6652cd92a3&DisplayLang=en), and reboot. If you've already installed DirectX 9.0c, re-install it!

2. Install EoA from a clean boot as detailed in Myst V: Clean Boot Install/Re-install With Win XP (http://forums.ubi.com/eve/forums/a/tpc/f/3471054943/m/6171031163), one of the stickied topics at the top of this Forum. One of the primary reasons for a clean-boot install is to prevent the sort of problem you've experienced. Install from original CD's or DVD only, never from burned copies.