View Full Version : lost Install Key

06-26-2011, 06:13 AM

We bought this game a couple of weeks ago, but before we could install it the little manual was ripped by the hoover. I have almost all of the pieces and can almost see the code, but not quite. When I try to insert it after a few tries it blocks me. Any ideas what I could do? Has the installation DVD a unique code with which I could prove ownership?


06-26-2011, 07:01 AM


If you are having any Cd-key code problem, then try to contact UbiSoft support department. Make a Scan of your Manual, along with the pieces of the Code you know, and try to seek help from Support. Maybe they can figure out the full code for you ? If you are not fully sure about any Code Character and digit, then do not try to enter it again.

First provide all the code to Support, and see if they can help you out in this matter or not ?

Have you also tried contacting the seller/shop, to get a replacement Copy if this is possible ? Yes, The CD-key is unique and linked/tied to One Uplay/UbiSoft account, and we cannot use it on another account. You will get an Error message saying that 'This Key has already been used before', if you use and enter that Code on some other Account.

Anyway, if you are having any Cd-key problem, and you have a Legit COPY of this game, then try to contact UBI SUPPORT. Provide them full details of your proof of purchase, Cd-key scan, Scan of receipt etc.

You can Contact them here:

http://www.ubi.com/US/Support/...nationalSupport.aspx (http://www.ubi.com/US/Support/InternationalSupport.aspx)


06-26-2011, 11:17 AM
I have scanned the manual and pieces of the code and have raised a support question. Thanks for your help.