PDA

View Full Version : HELP! Assassin's Creed Hoodie Merchandise problem



vistheindian
11-16-2010, 11:18 AM
Hi, I'm trying to buy a particular hoodie from the ubisoft shop site but there is no "BUY" link (in this case BESTEL since its a dutch site version). Can anyone suggest what I can do to get this hoodie. Any help will be appreciated

Here is the link:

http://shop.ubi.com/store/ubie...rhood__-_Hoodie.html (http://shop.ubi.com/store/ubiemea/nl_NL/buy/ThemeID.8605700/productID.211412200/Assassins_Creed%C2%AE_Brotherhood__-_Hoodie.html)

Mr_Shade
11-16-2010, 11:29 AM
You need to contact the Ubishop support.

The item may not be in stock or some other reason.

FredEx919
11-16-2010, 11:35 AM
If you click the help link at the top of the screen on the Ubisoft shop page you should then see an option to contact customer service at the bottom right corner. This will allow you to contact the store team via the web.

Climbmaster1
11-16-2010, 01:51 PM
This is the only hoodie I know of right now Abstergo Hoodie (http://ubiworkshop.myshopify.com/collections/all/products/hoodie)

Skylined69
12-04-2010, 07:33 AM
Hi, I'm having the same problem I'm trying to order the Black Assassins Creed Brotherhood Hoodie and there's no link on the page to add this to the cart I'm on the UK store and it shows as available now.

I've tried contacting UBI support twice by e-mail and keep getting a generic email back apologising for the inconvenience and to try placing the order again using the link they provide, yet every time I try the link provided I get the same problem no button to add this to the cart.

I've even called the support number provided in the last e-mail and the guy I spoke with couldn't find the hoodie at all, to be fair he was working for Digital River which mainly deals with game downloads.

All I'd like to know is if this Hoodie is still available if not can you please remove it from the shop or put out of stock on the page as that's been three days I've spent wasting my time and money (International call to America) all to try to find out what should have been a relatively simple question to answer.

As it stands I'm none the wiser on whether I can buy this or not, if one of the Mod's can look into this it would be appreciated as I've had it trying to deal with UBI Support, especially when I get generic scripted responses which indicate no one at the other end was paying any attention to my original query.

Sorry for the rant just feel it's poor customer service to get generic e-mails back and to have to call an American software helpline to get an answer on a piece of clothing on the UK version of the website.

Black_Widow9
12-04-2010, 02:54 PM
Hello skylined69,
I just looked at the page and it says that it is sold out. It also has information about it being a Countdown Edition. (http://ubiworkshop.myshopify.com/pages/faq) Hope that clears that up for you. http://forums.ubi.com/images/smilies/16x16_smiley-wink.gif

Skylined69
12-04-2010, 03:22 PM
Originally posted by Black_Widow9:
Hello skylined69,
I just looked at the page and it says that it is sold out. It also has information about it being a Countdown Edition. (http://ubiworkshop.myshopify.com/pages/faq) Hope that clears that up for you. http://forums.ubi.com/images/smilies/16x16_smiley-wink.gif

Thanks for checking Black Widow however I don't think were looking at the same product/page as Ive just checked the page again and it's still showing as available now here's the link.

Brotherhood Hoodie (http://shop.ubi.com/store/ubiemea/en_GB/pd/ThemeID.8605700/productID.211412200/Assassins_Creed%C2%AE_Brotherhood__-_Hoodie.html)

[edited to update avatar]

Mr_Shade
12-05-2010, 08:35 AM
Originally posted by skylined69:
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Black_Widow9:
Hello skylined69,
I just looked at the page and it says that it is sold out. It also has information about it being a Countdown Edition. (http://ubiworkshop.myshopify.com/pages/faq) Hope that clears that up for you. http://forums.ubi.com/images/smilies/16x16_smiley-wink.gif

Thanks for checking Black Widow however I don't think were looking at the same product/page as Ive just checked the page again and it's still showing as available now here's the link.

Brotherhood Hoodie (http://shop.ubi.com/store/ubiemea/en_GB/pd/ThemeID.8605700/productID.211412200/Assassins_Creed%C2%AE_Brotherhood__-_Hoodie.html)

[edited to update avatar] </div></BLOCKQUOTE>Hi there,


It appears the Hoodie is not currently available to buy- since there is no button to buy it on the main screen.

Odd it's showing as available?

http://img80.imageshack.us/img80/6125/screenshot20101205at153.png

I have that hoodie though, I purchased it before the games release in the UK.

The Hoodie is in fact Dark Blue - not Black http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

Best to contact Ubishop support directly from the store, to check why it say's available at one part - but unable to order on the other http://forums.ubi.com/groupee_common/emoticons/icon_wink.gif

Skylined69
12-05-2010, 09:00 AM
Originally posted by Mr_Shade:
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by skylined69:
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Black_Widow9:
Hello skylined69,
I just looked at the page and it says that it is sold out. It also has information about it being a Countdown Edition. (http://ubiworkshop.myshopify.com/pages/faq) Hope that clears that up for you. http://forums.ubi.com/images/smilies/16x16_smiley-wink.gif

Thanks for checking Black Widow however I don't think were looking at the same product/page as Ive just checked the page again and it's still showing as available now here's the link.

Brotherhood Hoodie (http://shop.ubi.com/store/ubiemea/en_GB/pd/ThemeID.8605700/productID.211412200/Assassins_Creed%C2%AE_Brotherhood__-_Hoodie.html)

[edited to update avatar] </div></BLOCKQUOTE>Hi there,


It appears the Hoodie is not currently available to buy- since there is no button to buy it on the main screen.

Odd it's showing as available?

http://img80.imageshack.us/img80/6125/screenshot20101205at153.png

I have that hoodie though, I purchased it before the games release in the UK.

The Hoodie is in fact Dark Blue - not Black http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

Best to contact Ubishop support directly from the store, to check why it say's available at one part - but unable to order on the other http://forums.ubi.com/groupee_common/emoticons/icon_wink.gif </div></BLOCKQUOTE>

Thanks for the advice Mr Shade but I've tried contacting customer services who have been absolutly useless, one of the responses I had from them was in relation to my payment card not being accepted !!! strange answer given I can't even add it to my cart never mind get to the stage of paying for it, if they just told me it was sold out that would be fine instead I'm getting every response they can find other than the one I need from their dropdown of generic responses some of which don't make sense and all of which have been less than usefull. http://forums.ubi.com/images/smilies/51.gif

To me it just looks like the site designers have missed putting an add to cart button on the page as like you mention it shows as available.

That being said I'm gratefull you & black widow have taken time to give a genuine response even though it's not your area to respond to, the last thing I wanted to use or should have had to use was this forum for an enquiry of this nature but given the above it's my last resort. http://forums.ubi.com/images/smilies/16x16_smiley-sad.gif

Mr_Shade
12-05-2010, 09:23 AM
Originally posted by skylined69:


Thanks for the advice Mr Shade but I've tried contacting customer services who have been absolutly useless, one of the responses I had from them was in relation to my payment card not being accepted !!! strange answer given I can't even add it to my cart never mind get to the stage of paying for it, if they just told me it was sold out that would be fine instead I'm getting every response they can find other than the one I need from their dropdown of generic responses some of which don't make sense and all of which have been less than usefull. http://forums.ubi.com/images/smilies/51.gif

To me it just looks like the site designers have missed putting an add to cart button on the page as like you mention it shows as available.

That being said I'm gratefull you & black widow have taken time to give a genuine response even though it's not your area to respond to, the last thing I wanted to use or should have had to use was this forum for an enquiry of this nature but given the above it's my last resort. http://forums.ubi.com/images/smilies/16x16_smiley-sad.gif I would update the support ticket to say that was not what you were asking.

The 'buy' button was on the site, since I used it http://forums.ubi.com/groupee_common/emoticons/icon_wink.gif

So it has been removed for some reason, rather than it being 'missing'

LaCava1
12-07-2010, 03:20 PM
It was on countdown mode. It's gone forever, unfortunately. But worry not, the Desmond hoodie is on the way!

StrangelovePhD
12-07-2010, 05:24 PM
Okay, I know I'm not the only one that found out about the Abstergo hoodie after it was available and still wants to buy it.

Please bring it back Ubisoft. I'd buy one on the spot, right now, if I could.

I mean, it's being advertised on Project Legacy for god sake and I can't get it! http://forums.ubi.com/groupee_common/emoticons/icon_frown.gif

Dav-NT
12-09-2010, 08:33 PM
Hello,

Same problem here from France, no button for the nice AC hoodie http://forums.ubi.com/groupee_common/emoticons/icon_frown.gif
Please Ubi bring this product back, i want one !

Regs,

kohhongwei
12-13-2010, 02:51 AM
I WANT IT TOO!!!!!!!!!! i saw it but then while i was considering the price(since i live in singapore and that shipping would cost me a lot) it was gone before i finally decided to buy it... lets pray that they see this thread and reconsider... i know a few frens that also want it

ezio__auditor
01-09-2011, 07:47 PM
I don't know if we are allowed at all to post ebay links on here, but I've found one on sale on ebay and since i'm not going to buy it... it may be of interest to someone else http://forums.ubi.com/groupee_common/emoticons/icon_razz.gif

Skylined69
01-10-2011, 05:02 AM
Hey all,

The hoodies back up for sale on UBI shop link below.

Navy Blue Brotherhood Hoodie (http://shop.ubi.com/store/ubiemea/en_GB/pd/ThemeID.8605700/productID.211412200/Assassins_Creed%C2%AE_Brotherhood__-_Hoodie.html)

http://forums.ubi.com/images/smilies/16x16_smiley-very-happy.gif

ezio__auditor
01-10-2011, 12:55 PM
those are not the Abstergo hoodies (http://cgi.ebay.co.uk/Assassins-Creed-Brotherhood-official-Abstergo-hoodie-/250754424051?pt=Men_s_Clothes&hash=item3a6220dcf3#ht_500wt_1156) though http://forums.ubi.com/groupee_common/emoticons/icon_frown.gif