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View Full Version : How to Sumbit technical and account questions or issues



UbiSusie
08-22-2011, 09:57 AM
If you are having problems with your account or if you are having technical issues, follow these steps to get the help you are looking for.

Go the the Ubisoft Support page (http://www.ubi.com/us/support/) then follow these steps.

http://i1112.photobucket.com/albums/k484/SusieQusie99/RightNow1Use-1.png

http://i1112.photobucket.com/albums/k484/SusieQusie99/RightNow2Use-1.png

http://i1112.photobucket.com/albums/k484/SusieQusie99/RightNow25Use.png

http://i1112.photobucket.com/albums/k484/SusieQusie99/RightNow3Use.png

http://i1112.photobucket.com/albums/k484/SusieQusie99/RightNow4Use.png


Click continue and you are on your way!

To add to your ticket or check for a response, follow the above steps, but click on "My Question History" from the tabs at the top instead of "Ask a Question" and you can see the questions you have asked, add to them, or see the responses you have received.

UPDATE: You can now submit a ticket directly through the website! Just click on Help and Contact from imaginetown.com for the same form that goes to the same people! http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

BostonCutie
08-26-2011, 11:24 PM
Thanks, UbiSusie! This helped a bunch!
~Charlotte Melody http://forums.ubi.com/groupee_common/emoticons/icon_wink.gif

UbiDarla
09-03-2011, 03:48 PM
Thanks UbiSusie, this is a GREAT post! This is going to be the best way to get technical issues addressed!

girlyangel1116
09-06-2011, 05:45 PM
ya i used that one before for a problem and my problem got fixed with in an hour

FancyEmerald36
09-16-2011, 04:15 PM
hey girlyangel1116 do you know a Abbey Lovely styles or April chic paris in imagine town?

AmyMelody
09-25-2011, 01:46 AM
It won't let me create an avatar and I've tried a billion times!!! (I have done what I was told!) http://forums.ubi.com/images/smilies/compsmash.gif

Kiwi21900
09-29-2011, 04:34 PM
Me too! But now when you make your account you do your avatar first and you don't get to make your account! (Using friend's account right now! This isn't Kiwi!)

Megan767
10-01-2011, 08:22 AM
Thanks UbiSusie!!

sassyfashion
10-03-2011, 07:32 PM
thx UbiSusie and UbiJanine UbiSusie told most of it but UbiJanine edited it and explained how 2 add an addition 2 ur question thx u guys!!! MODS ROCK!!!!!!

Angel4503
10-17-2011, 04:57 PM
i hope mod. can fix it http://forums.ubi.com/images/smilies/compsmash.gif

skylight22
10-20-2011, 08:03 PM
You mods have no idea HOW helpful this has been... thank you so much! http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

Chloe789
11-02-2011, 03:10 PM
OMG this has been totally helpful! THANK YOU SO MUCH!

jayde225
11-05-2011, 09:14 PM
I'll try.

alondra908
11-09-2011, 05:16 PM
for category what do i click on

FancyEmerald36
12-02-2011, 09:43 AM
thanks UbiSusie you are AWESOME i hope my problems well be fixed

girl7233
12-02-2011, 08:46 PM
Originally posted by alondra908:
for category what do i click on

general, unless you know exactly what your problem is http://forums.ubi.com/groupee_common/emoticons/icon_biggrin.gif