PDA

View Full Version : OT: Why you don't want to work in I.T.



p-11.cAce
03-01-2007, 10:09 AM
So I am the IT manager for a non-profit and am surrounded by social workers who basically place my job somewhere in the lower levels of ****. Technophiles these are'nt http://forums.ubi.com/groupee_common/emoticons/icon_frown.gif Sometimes though I get emails like this which are practically zen like in their substance:

From: G.J.
Sent: Thursday, March 01, 2007 11:52 AM
To: B.D.
Subject: Deleted items

Brian,

I periodically try to delete stuff. I deleted all my "deleted mail." Then when I deleted my "sent" mail, it shows up in the deleted file!

I know there must be an easier way. When we meet, please show me how to take care of this.

Thanks,

G.

Yes - and the Pope is Catholic, the sky is blue, and rain falls from clouds. http://forums.ubi.com/groupee_common/emoticons/icon_rolleyes.gif

BaldieJr
03-01-2007, 10:10 AM
Could you move that tree? Its blocking my view of the forest.

K_Freddie
03-01-2007, 10:27 AM
Dear G,
Have you ever tried to delete yourself, you might find this impossible, and if you did get it right, there would be a mess everywhere, and I would definitely not help you clean it up.

Don't bother me with trivial tripe, Go do a course on computers and educate yourself. I'm here to make sure that computer/networks work, NOT do your trivial garbage for you.

Thanks
B

MEGILE
03-01-2007, 10:30 AM
hehehe

too funny.

Lucius_Esox
03-01-2007, 10:36 AM
http://forums.ubi.com/images/smilies/35.gif http://forums.ubi.com/images/smilies/53.gif

Jaws2002
03-01-2007, 10:41 AM
http://forums.ubi.com/images/smilies/88.gif

Tell him he won a cluepon:

http://img.photobucket.com/albums/v258/<FA>Jaws/cluecopy.jpg

http://forums.ubi.com/images/smilies/59.gif

Breeze147
03-01-2007, 11:05 AM
Tell them to push the ANY key.

Waldo.Pepper
03-01-2007, 12:27 PM
If any of you take the time to read any of the following link you will either laugh or cry.

http://chroniclesofgeorge.nanc.com/

tagTaken2
03-01-2007, 12:35 PM
I was thinking about george too http://forums.ubi.com/groupee_common/emoticons/icon_rolleyes.gif

This, however, is a long and depressingly true account of the reality of tech support. If you work in IT, you should read this:

http://dir.salon.com/story/tech/feature/2004/02/23/no_support/index.html

WWSensei
03-01-2007, 12:53 PM
I recently had a customer that wanted us to remove a configuration requirement of our software. Our software has two requirements. It needs access to DNS servers and a network. Why? Because it does domain name filtering so you have to be able to talk to a domain name server--and since you are filtering websites it somewhat implies you need to be on a network.

He wants to install this software on a stand alone computer so wants us to change it to not need a network or DNS.

Why would you need to install network filtering software on a non-networked computer?

Hoatee
03-01-2007, 01:21 PM
Particularly liked the periodically part.

Old_Canuck
03-01-2007, 01:37 PM
Finally .. some tech. people who can solve my problem. You know that little tray that comes out when you push the button on the front? It won't come out and now I don't have any place to put my coffee cup. Any suggestions?

flox
03-01-2007, 01:40 PM
I work in tech support (low level stuff mostly) and I get all sorts of "great" stuff from users of our software. One incident that comes to mind:

Me: You will need to get the latest Flash player from adobe.com...
Caller: ....adobe?? Wh, where do I get that?
Me: Type www.adobe.com (http://www.adobe.com) into your web browser.
Caller: Where do I type?
Me: Into the address bar, at the top of your Internet Explorer window.
Caller: I don't see that.
Me: *slaps forehead*

p-11.cAce
03-01-2007, 01:45 PM
http://forums.ubi.com/images/smilies/agreepost.gif http://forums.ubi.com/images/smilies/88.gif
I just read the Salon article and now I feel much better. Actually I'm a spoiled little s o b - I've spent many and afternoon "updating the website" (according to my time tracking) = playing in the FMB http://forums.ubi.com/images/smilies/16x16_smiley-wink.gif Sometimes its REALLY good to be the tech guy!

VW-IceFire
03-01-2007, 01:55 PM
Ahhh...I work in IT. I know how all of you feel. My tech support routine isn't quite the same as I'm not monitored for call times or anything like that. Just staff support...its still a disheartening thing because the folks who are calling you (in my case) often never needed to call me if they bothered.

Warrington_Wolf
03-01-2007, 02:01 PM
Originally posted by p-11.cAce:
So I am the IT manager for a non-profit and am surrounded by social workers who basically place my job somewhere in the lower levels of ****. Technophiles these are'nt http://forums.ubi.com/groupee_common/emoticons/icon_frown.gif Sometimes though I get emails like this which are practically zen like in their substance:
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content"> From: G.J.
Sent: Thursday, March 01, 2007 11:52 AM
To: B.D.
Subject: Deleted items

Brian,

I periodically try to delete stuff. I deleted all my "deleted mail." Then when I deleted my "sent" mail, it shows up in the deleted file!

I know there must be an easier way. When we meet, please show me how to take care of this.

Thanks,

G.

Yes - and the Pope is Catholic, the sky is blue, and rain falls from clouds. http://forums.ubi.com/groupee_common/emoticons/icon_rolleyes.gif </div></BLOCKQUOTE>

Just tell them to press these buttons for the following functions.
Shift F1 - Make the screen slightly bigger
Ctrl D - Make the screen brighter
R - Cool the computer down
M - Find everything on the hard drive
A - Make the computer do the work for you
Ctrl T - Go to the loo
C - Do someone elses job
F6 - Find out where the boss is lurking
] - Accelerate time to the end of the day
Ctrl L - turn on the bulb whenever you have a brainwave
S - display chances of being promoted.
W - toggle caffine rush
push down on yoke - Crash computer
Ctrl E - Change job

Hope this helps http://forums.ubi.com/images/smilies/16x16_smiley-wink.gif

slipBall
03-01-2007, 02:05 PM
Originally posted by flox:
I work in tech support (low level stuff mostly) and I get all sorts of "great" stuff from users of our software. One incident that comes to mind:

Me: You will need to get the latest Flash player from adobe.com...
Caller: ....adobe?? Wh, where do I get that?
Me: Type www.adobe.com (http://www.adobe.com) into your web browser.
Caller: Where do I type?
Me: Into the address bar, at the top of your Internet Explorer window.
Caller: I don't see that.
Me: *slaps forehead*


This reminds me of my first pc


Dell support: just right click and select so and so

me: what is a right click?

Dell support: only the sound of him hanging up the phone http://forums.ubi.com/images/smilies/16x16_smiley-very-happy.gif http://forums.ubi.com/images/smilies/88.gif http://forums.ubi.com/images/smilies/blink.gif

nickdanger3
03-01-2007, 02:28 PM
In defense of the original posted email, it IS frustrating that Microsoft Outlook will let you "delete" messages only to put them in a "deleted messages" folder...

If you really do want to delete them without having to later go and delete the deleted messages, you simply have to hold down Shift + Del when selecting a message to get rid of.

fordfan25
03-01-2007, 03:14 PM
Ctrl+E

WWMaxGunz
03-01-2007, 05:24 PM
They won't get it. If they did then they would have to learn something else.

If I take a piece of paper off of a physical desk and throw it into the trashcan then
somebody else is supposed to empty that of course. Can IT arrange it so the deleted's
get sent to the IT department since hey they treat you like a janitor anyway?

flox
03-01-2007, 05:43 PM
Originally posted by tagTaken2:
I was thinking about george too http://forums.ubi.com/groupee_common/emoticons/icon_rolleyes.gif

This, however, is a long and depressingly true account of the reality of tech support. If you work in IT, you should read this:

http://dir.salon.com/story/tech/feature/2004/02/23/no_support/index.html

I think "depressing" is definitely the right word for this. I used to work customer service/ tech support in a store for one of the major US cell phone companies, and this completely fits with my experience there:

I got issues "punted" to me with alarming frequency by idiots in other departments and was one of the only people who actually knew how or bothered to really FIX people's issues; but in the end my boss didn't give a rat's *** about me because I didn't hawk enough useless phone accessories at people. The "recognized" members of the team were often people who couldn't tie their own shoelaces but had a knack for tricking people into buying things rather than actually "selling" them. And I do mean TRICK. Customer beware when buying a mobile phone (not to hijack the thread here or anything). http://forums.ubi.com/images/smilies/35.gif

jarink
03-01-2007, 06:11 PM
I do second-level IT support for a regional insurance company, so I'm no stranger to these woes! Thankfully, I don't have to do much telephone support. http://forums.ubi.com/images/smilies/clap.gif

What really kills me, though, our level 1 support people. (often referred to company-wide as the "Helpless Desk") These are all supposedly A+ certified people, yet I often hear things like "Is Word a part of MS Office?" or "Can you make a regular CD with a CD-RW drive?" They are also constantly asking me how they should be writing up trouble tickets and work orders. For some reson "Why don't you ask your boss how he wants you to do your job?" usually only results in more questions like "Well, how do you think he wants us to do it?"
http://forums.ubi.com/images/smilies/51.gif

slappedsilly
03-01-2007, 08:58 PM
Lol, be happy. Stupid people give you job security. You've got more job security than you'll ever need. http://forums.ubi.com/groupee_common/emoticons/icon_wink.gif

RAF74_Raptor
03-01-2007, 10:22 PM
JUST TELL HIM OR HER TO MAGNETIZE IT

BBB_Hyperion
03-02-2007, 12:22 AM
Wait until the next question arises how do i get my deleted messages back http://forums.ubi.com/groupee_common/emoticons/icon_biggrin.gif. Luckily i work as coder and I'm out of mainstream stupid questions this way.

Waldo.Pepper
03-02-2007, 12:37 AM
Originally posted by nickdanger3:
In defense of the original posted email, it IS frustrating that Microsoft Outlook will let you "delete" messages only to put them in a "deleted messages" folder...

If you really do want to delete them without having to later go and delete the deleted messages, you simply have to hold down Shift + Del when selecting a message to get rid of.

Empty deleted items on exit. - Solved!

http://img.photobucket.com/albums/v516/WaldoPepper/outlook/outlook.jpg

I used to work for a software company over ten years ago in support. I lasted two YEARS!

The software was unsupportable rubbish. It only worked properly when Windows was in certain display schemes. Wouldn't work with you modem if it used a Rockwell chipset. (which of course was MOST modem of the day!) Had copy protection that would not authorize the program if you ran scandisk! It was a nightmare.

mortoma1958
03-02-2007, 03:25 AM
This reminds me of my ex-wife of 14 years. The only thing she could do was turn the PC on, as far as computer skill. She could work the microwave and the TV remote though. But I had to set alarms clocks and stuff like that for her. And yes, she was a natural blonde too.

huesotravieso
03-02-2007, 03:25 AM
I used to work in the tech support of a ISP.
I got this call and the guy says:
-Listen up, I have a problem with my LSD line.
So I say:
- You mean your ADSL line.

No joking. The guy was sure it was his LSD line.
So I told him:
-what's the problem man, does it go so fast it blows your mind?. He he he.

I didn't last much in that job, couldn't really adapt to the phone-language-thanks-for-your-calling-Mr.-LSD-line!

p-11.cAce
03-02-2007, 07:10 AM
A prime example of your average computer users:
Electrolytes (http://www.youtube.com/watch?v=YkEIx0vwHZ8)

And the user friendliness of most computer equipment:
Not Sure (http://www.youtube.com/watch?v=AhvOja6QfkA)

Grue_
03-02-2007, 08:47 AM
I contracted for a multi-national company in their London office and we'd just moved to a new office near St Pauls.

We were just settling comfortably in our posh new area overlooking the cathedral when a top level exec breezed in surrounded by 'assistants' and said to one of them:

"Who are these people?"
"They're the IT department"
"I don't want them there, move them somewhere else"
"Er..I'm not sure where we can move them.."
"I don't care, just get rid of them"

We were moved somewhere slightly less glamorous, but more in keeping with our status within the company: next to the post room!

Heavy_Weather
03-02-2007, 10:10 AM
yep, i've worked in those places before. i know exactly what you mean. it is hilarious sometimes http://forums.ubi.com/images/smilies/16x16_smiley-very-happy.gif

WholeHawg
03-02-2007, 11:48 AM
CTRL + A;

SHIFT + DELETE

jarink
03-02-2007, 04:15 PM
I finally got some time to read the article that tagTaken2 posted. Oh, man! That brought back some memories of a previous job I had!

Right after I got out of the Army I worked for one of these call-center companies here in the midwest. The part of the company I worked for did support cor consumer electronics like TVs, VCRs, camcorders, Boomboxes and satelite receivers.

<span class="ev_code_yellow">That story is so true it is scary!</span>
http://forums.ubi.com/images/smilies/compsmash.gif

Just for reference, the first thing trainees took calls on were Universal remotes. The manufacturer wanted 2 1/2 minute call averages, but also insisted we get the caller's ZIP or postal code and sometimes even wanted us to ask marketing questions!

WWMaxGunz
03-03-2007, 12:51 AM
If they put decent, readable manuals printed large enough to see without a magnifier with
some of those things +and+ taught the help guys to refer to them by page and point then
maybe it would speed things up IF there was some kind of rule that the user keep the
manual and have it when they call... which is FAT CHANCE IN HE11!
But then when they say they lost the manual you will need name and address to send a new one.
And by manual I mean a big page printed 2 sides and folded into quarters, no more than your
average junk mail contains. http://forums.ubi.com/images/smilies/16x16_smiley-wink.gif
"I'm sorry but I can't help you unless you have the de, errr, instructions to refer to.".
That as opposed to "Tell me what you are seeing, again?". Yeah, I've had to talk idiots
(read:executive to important to learn squat) through basic things that make windoze look
like rocket science. For them there's never time to do it right, always time to do over.
Funny but for me it's easier to teach and help secretaries than engineers or executives.