View Full Version : AC2 will not start up on steam

07-20-2011, 09:20 AM
Hello all, i need some help...I recently purchased AC2 on Steam, downloaded it, and clicked to start it, it will then start to load (the windows 7 blue circle will start spinning as if to load the game), and then it just stops. I have tried re-installing it with my anti-virus but without any success. Any advice would be appreciated.

07-20-2011, 09:37 AM

I suggest you Try to contact UbiSoft Support for this problem and query. provide them full detail Specs of your PC (video card, CPU, RAM), CD-key scan, proof of purchase and Game Manual. This is just a community forum.

They will respond to you, after you have contacted them. You can Contact Support via these links:

http://www.ubi.com/US/Support/...nationalSupport.aspx (http://www.ubi.com/US/Support/InternationalSupport.aspx)


Good luck. http://forums.ubi.com/images/smilies/16x16_smiley-wink.gif

07-20-2011, 10:05 AM
Thanks, justinpunny. I have sent Ubisoft an email. I was also hoping someone from the community who might have experience this problem could advise me on a possible solution, sometimes it takes day for company tech support to respond.

07-20-2011, 10:30 AM

Alright, I'm not sure whether you problem is similar to this guy, but in the meantime try the solution posted by 'KingDaniel0' under this Forum Topic, i.e. the second post:

http://forums.ubi.com/eve/foru...1067519/m/6041089139 (http://forums.ubi.com/eve/forums/a/tpc/f/5031067519/m/6041089139)

You need to manually create the SAVES folder as told by him.

07-20-2011, 10:45 AM
If the above does not help, you should still pursue Ubisoft Support for a solution.

I have moved your thread to the PC forum, from the console forum, in hope other PC users maybe able to help