View Full Version : Can't get past Ubisoft Game Launcher [Mac]

06-06-2011, 11:37 AM
So I just purchased Tom Clancy's Splinter Cell: Conviction for Mac on Steam, and not I pretty much regret the purchase instantly. Does this game actually work? I can't get past the Ubisoft Game Launcher, I always get the error:

"An internet connection is required to play this game. Failed to connect to the Ubisoft master servers. Please verify that your internet connection is functional and try again."


I'm not running a firewall so it's not that, and I've not had ANY issues with any other games/applications before. I've gone through the Ubisoft FAQ/Support or whatever you want to call it, no help. Customers shouldn't have to start fixing YOUR technical issues, I've read documentation of going through my hosts file written by forums members, but I don't want to start altering important files without knowing what I'm even doing and probably causing myself more damage.

I see there are lots of topics on here and the steam forums of this game not working, and multiple issues to do with not launching, but I can't seem to find a definitive answer as to why I can't find the servers.

Are the servers up? Does this game even work AT ALL? How am I meant to know what to do? Do Ubisoft actually give a crap that their games don't work?

Beyond a joke now, I'm never buying a Ubisoft game again.

06-06-2011, 12:48 PM
Please read this thread (http://forums.ubi.com/eve/forums/a/tpc/f/7211014258/m/3671082819) for answers to your problem. Chances are that it has been dealt with already.

Good luck

06-06-2011, 02:17 PM
Can't see anything that helps unfortunately. Most of their problems are different, in which they can't get the game to load or because it hangs. Mine just won't connect to the Ubisoft servers. Any chance of some OFFICIAL help? This game clearly has so many major flaws on PC/Mac, why was it even released.

06-07-2011, 09:55 PM
Unfortunately as far as I know, macs can't connect at all to the servers. It's been an on going problem since day one.


06-08-2011, 10:07 AM
Originally posted by dantra114:
Unfortunately as far as I know, macs can't connect at all to the servers. It's been an on going problem since day one.

But it looks like the OP's problem has been solved, and he is at least no longer getting the above Internet Connection Error.

Can't say about the MP part on MAC, but he can play the SP part of the game easily without any problem, as told by him here:

http://forums.ubi.com/eve/foru...258/m/6831012429/p/2 (http://forums.ubi.com/eve/forums/a/tpc/f/7211014258/m/6831012429/p/2)