View Full Version : Got logged off - now can't get back in

01-21-2011, 08:26 AM
I went to look at my stuff online this morning and no matter what I do I keep getting this page;

REGISTER YOUR SHAPEWe couldn't retrieve your game data.

This area is dedicated to the owners of Your Shape Fitness Evolved, if you already own and have played the game make sure you've linked your xBox account to your Ubisoft account. You can achieve this via the ingame Uplay service, in the pause menu.

I am still using the same passwords so have no idea why they are suddenly not working

01-21-2011, 08:32 AM
I'm running into the same exact thing. I've been logging into the site pretty much every week day without problem, and now this.

01-21-2011, 08:33 AM
It's not only you experiencing this problem. I get the same message when I want to login. When I click on the bottom left of the website on YourShapeCenter I get another message:

Error - Page cannot be displayed

We're currently experiencing difficulties with the language redirection page. Be sure that Ubisoft is making its best to fix the issue as soon as possible.

About 10 hours ago I could see my score once in a while but now I only get the same message as you mentioned.

Maybe they are working on the scoreboard or something?

01-21-2011, 08:37 AM
Thanks guys - makes me feel a little better but wtf - why no notification if they are working on something?

01-21-2011, 09:03 AM
I'll quote myself from the "You Got Questions? Post here!" thread http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

Originally posted by NanoParticle:
How long has the website been down for you? It was working alright for me much earlier this morning and I can usually get to it. But it seems to be down at the moment. Even the general Uplay site is giving an error.

My iPhone app was also working earlier but is not working now.

I suspect something is being worked on...

01-21-2011, 09:30 AM
The Your Shape site is definitely down. Couple this with 800 hundred plus people having problems getting their stats to show on the "Your Shape Calorie Crushing Challenge" website and things are not boding well for Ubisoft. The real problem I see is that these comments can go on for days without a response from Ubisoft. Everyone has technical problems from time to time, but communicating with your customers is the key to keeping them. The game itself is a lot of fun; but the greater benefit is gained from the community experience and the opportunities afforded by challenging yourself against and with others. If these problems continue and the company remains virtually silent then people will lose interest in the game and look for other game providers to fill the gap. I hope the Ubisoft gets these things resolved as the game and website have great potential!

01-21-2011, 09:52 AM
I agree. This working out with video games thing seems so exciting but it seems like it's starting to go a little "electric car" (or "premature tech-ulation")on us - a lot of potential but as you say wolf, unless there is a good connection with customers there are going to be a lot of people going back to the gym. The truth is that people will put up with all sorts of hiccups and problems - we all know that this is pioneer stuff in a way BUT there is no need for the lack of company feedback.
Forums are great but sooner or later someone is going to have to front up and post regular updates and tips from Ubisoft.

01-21-2011, 10:11 AM
Looking into it! http://forums.ubi.com/images/smilies/typing.gif

01-21-2011, 11:02 AM
Originally posted by Gypsy816:
Looking into it! http://forums.ubi.com/images/smilies/typing.gif

Good luck with the server! http://forums.ubi.com/images/smilies/compsmash.gif
keep us posted! http://forums.ubi.com/images/smilies/clap.gif

01-21-2011, 06:36 PM
From the developers:

Hi All – we are also aware of the error on the Your Shape Center, and are working to resolve this as soon as possible. We apologize for any inconvenience and will let you know as soon as it’s been resolved!

01-22-2011, 09:38 AM
Saturday has brought us three encouraging steps being taken by Ubisoft. First, is that the website is back up and operational; The second and far more important step is that updates started to be posted in several forums and on their Facebook site by Ubisoft personnel acknowledging that they are aware of the many problems and that they are working on them. The third is that I got an email early this morning from the company regarding the Your Shape™ Calorie Crushing Challenge website problems. Again they acknowledged the problem, stated they are working on it, and recognize that many people are not able to participate so they suspending the contest and will restart it when everyone can participate. These are all good signs. I sincerely hope that the company has learned some important lessons from the past several days and that Ubisoft will continue and even increase their efforts to keep their customers informed when problems come up. I'm cautiously optimistic that the company may be turning the corner with regards to its customer relationship efforts. Only time tell for sure; so please keep up the communications Ubisoft!

01-22-2011, 10:35 AM