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View Full Version : Title Update install loop issue - please read and post information required.



Mr_Shade
01-17-2011, 09:47 AM
With the release of the latest title update, it has become apparent that some Xbox users are experiencing an 'update loop'.

The problem occurs when you are constantly prompted to update the game - you can refuse the update and still continue to play single player however multiplayer may be affected.

Ubisoft are aware of the issue and are working hard to correct it.

As this is not affecting everyone, the cause can be tricky to pinpoint, however you being the community you are, I am sure you are willing to help?

Can you please post the following information, to help narrow down the causes for the issue.

Please also report the issue directly to Support - with the same information using the weblink in my Signature - this will help them greatly and is very important!

*Please keep the thread clear of chat and spam - this is an important thread, so please keep it concise.


If after installing, you find that your multiplayer profiles and persona's are reset, please do not worry or post here this is a known issue and is being investigated separately.

If you have updated correctly and you decide to post your information - please make it VERY clear you have updated without the loop as not to confuse matters.

Ideally you should only post if you have the issue.



Originally posted by Le_vrai_Aymar:
Hey guys,

I got a request; it is something that always help us in this kind of situation. Could you please share with us or our technical support what is your current hardware and what did you do (step by step).

I know it sounds painfull, but it usually help us reproducing the bug (because it's not affecting everyone).

e.g. White Xbox with 80gig DD. Game installed and up to date with latest AC patches and DLC. No kinect.

Start the game
Accept install when promoted
Game restart
etc...

Thanks a lot for your support and patience guys!

W.E.S.P
01-17-2011, 09:49 AM
360 Elite Black
250 HD
All DLC installed
All updates installed
Kinect but not on

Deleted and reinstalled everything. Still stuck in loop

rukian421
01-17-2011, 09:51 AM
Having the update loop problem.
Comes with the 7mb update I proceed to download, then it restarts.

250 GB HDD.
Xbox 360 Slim.
Game Installed to HDD.
All patches and DLC installed.
No Kinect.
Gamertag A L3M0N

7mb update is installed correctly and present but nevertheless continues to repeat.

EscoBlades
01-17-2011, 09:52 AM
White "Jasper" Xbox 360 + 120Gb HDD.
Game installed to HDD.
All DLC installed.
All patches installed.
No Kinect.

TU downloaded fine for me. Had the Profile set wipe issue, but the devs are already aware of that.

Edited: To highlight user has installed update correctly.

PinkishLeaf
01-17-2011, 09:58 AM
Xbox 360 premium (60gb)
Running game off CD
All DLC and patches (except the new one!)
No Kinect
Latest 360 dashboard

Prompted to download, select ok, once the bar refills game restarts and prompts for download again. Have tried again, and tried deleting from Xbox memory then reinstalling, no luck.

teeniebop
01-17-2011, 09:58 AM
UK

Xbox Elite 120GB
Game Not Installed
All patches installed (except for the new one obviously)
All DLC installed
No Kinect

. Started game (Title Screen)
. Booted out of Xbox Live for some reason (Auto Signed Out), then again ... maybe that was meant to happen http://forums.ubi.com/groupee_common/emoticons/icon_confused.gif
. Update prompt
. Accepted it
. Title screed played again (Ubisoft logo)
. Update Prompt again

.... and it just looped like this, I tried to sign in again one of the times, but again I was auto signed out and the loop continued, .... it may just be my eyesight mixed with my imagination http://forums.ubi.com/images/smilies/53.gif but if it helps, it looked like the update never fully finished (to me at least), it looked like there was a little bit of the grey bar not filled at the end , but again it may be just my imagination http://forums.ubi.com/groupee_common/emoticons/icon_rolleyes.gif http://forums.ubi.com/images/smilies/53.gif , oh yes, I have also cleared the Cache, but it was exactly the same outcome.

DraconicDak
01-17-2011, 09:59 AM
American

250 GB Xbox 360 Slim
All DLC installed (excepting Limited Edition maps)
All updates installed
No Kinect

Turned on system, selected game, prompted to download patch, accepted patch, game rebooted.

It works, but all MP ability profiles and gear/color selections erased, and all players' displayed level set to 0.

SpitfireSpud
01-17-2011, 10:09 AM
250 GB Xbox 360 Slim
All DLC installed
All updates installed including new one
Kinect On.

Tried multi profiles gold and silver

Game installed to the HDD.
Loaded up game, when the Ubisoft logo comes up it asks for an update... screen pops up saying DOWNLOAD NOW, I accept, and then it downloads, game starts up again, and again with the Ubi logo it asks again to update, etc, etc...

angydragon
01-17-2011, 10:13 AM
from italy, but i bought the game on the internet from the UK
-xbox 360 slim
-250 Gigabyte HD
-no kinect
-tried both running the game with/without having it installed
-no connection problems (other games work fine)
the problem is the neverending looping, i start the game, the download page pops up, i accept, it download it (in fact the title update #3 appears on the hard disk when i browse it)
the game restarts and the download page pops up again. tried every common solution, none worked (cleared cache, installed the update on a usb pen, deleted/reinstalled everything...)

LFChris
01-17-2011, 10:13 AM
80 GB Xbox 360
All DLC installed
All Updates Installed (apart from this!)
Game installed to HDD
No Kinect

Comes up with update, I download and update screen pops back up AGAIN

SniffyPenguin
01-17-2011, 10:16 AM
I'm in the UK.

250 GB HDD.
Xbox 360 Slim.
Game Installed to HDD.
All patches and DLC installed.
No Kinect.

Update continually prompted at start-up, despite seemingly downloading and installing successfully.

Techwood2177
01-17-2011, 10:18 AM
UK
60gig premium white Xbox 360.
10 meg (wired) fiber optic connection.
NAT status "open".
Game installed.
No Kinect.
Previous update (2.0) with map successful.
Update 3 installed but stuck in loop.
Deleted update and re installed but to no avail.
Opened single player and tried to sign in but update still required and stuck in loop.
Checked status of single player unlocks and had no effect so all was good there.

BlacklightDemon
01-17-2011, 10:26 AM
UK
360 Elite Black
120 GB HDD
All DLC installed
All updates installed (aside from the looped one)
No Kinect

Ryanf2907
01-17-2011, 10:27 AM
Black xbox elite
120gb hdd
Game running fine before patch
No kinect

Tried deleting the patch then reinstalling but still doesn't work, stuck in the loop

amoralcompass
01-17-2011, 10:27 AM
Also in the UK.

250 GB HDD.
Xbox 360 Elite.
Game ISN'T installed to HDD. I haven't gotten around to it yet.
No Kinect.
All DLC up to date.
Game loads up, asks to update at the Ubisoft logo, press okay, the thing downloads, and then it goes back to the Assassin's Creed menu, only to have it prompt me to download another update, and so on.

kara24894
01-17-2011, 10:29 AM
120GB HDD
Black Xbox 360 Elite
Game ISN'T installed to HDD.
No Kinect.
All updates aside for this one installed.
Animus 1.0 update also installed.
Update continually prompted at start-up, despite seemingly downloading and installing successfully.

Tiberianfest
01-17-2011, 10:30 AM
UK

Xbox Arcade 120GB
Game Not Installed
All patches installed (except for the new one obviously)
No Kinect

. Started game (Title Screen)
. Booted out of Xbox Live for some reason (Auto Signed Out)
. Update prompt
. Accepted it
. Title screed played again (Ubisoft logo)
. Update Prompt again

Katabatic7
01-17-2011, 10:35 AM
Xbox 360 Elite
Hasn't installed game ( But has it on disk)
Has all DLC except the new download
Has fixed all patches except this one
Insert Game
Signs me out of xbox live
asks me to update (7mb)
nearly finishes update
sends me back to the title scene
asks me to download again
Gamertag: Katabatic7

LFChris
01-17-2011, 10:35 AM
Can we have some idea of how long this will take, a day, weeks, months???

Jalif
01-17-2011, 10:37 AM
From the UK
White Xbox 60GB
Game not installed to HDD
No Kinnect

UglyGeezer
01-17-2011, 10:38 AM
How about taking the patch off from LIVE for now, allowing us to play as we were until this morning.

I'm surprised it wasn't the first thing that was done.

IITheBoyII
01-17-2011, 10:38 AM
250g Xbox S
Game Installed
GT on usb stick
Updates + DLC on HDD
Kinect Attached but turned off

Deleted all, Clearned Cache, Re-downloaded but loop still there.

IXIALBAIXI
01-17-2011, 10:41 AM
United Kingdom
60gig Premium
20 Meg Wired Connection with ports open
All updates
Game not installed on hdd
No kinnect

Stuck in 7mb download loop, also looks like it stops when it hits 99% goes black then loops. Tried clearing cache but no effect.

3 others on Friendslist with same problem.

solitude_within
01-17-2011, 10:51 AM
UK User
250GB HD
Xbox 360 Slim
Game installed
All patches and DLC
No kinect

Same as everyone else. Downloaded and stuck in an eternal loop. Cleared cache, deleted game and patch - no avail.

Taidoboy
01-17-2011, 10:51 AM
German User; Brotherhood UK-Version
360 Arcade, White
120 HD
All (Free) DLC installed
All updates installed
No Kinect

tarkawoofers
01-17-2011, 10:52 AM
UK

360 Elite Black
120 HD
All DLC installed
All updates installed
Game running off CD
No Kinect

Cleared cache, restarted etc. Still stuck in loop. Update appears when browsing HD.

IIPok3rFaceII
01-17-2011, 10:54 AM
hey there
i've got the same problem. when i start the game, it offers to update and when pressed ok it just keep cycling while i'm pressing it. and yes, as teeniebop said, there's a tiny gray part of the downloading bar at the end, which seems not to be loaded. dunno maybe it's an animation glitch.

i've got White Xbox with 20 GB HDD
assassin's creed brotherhood asian edition (eng)

usually i dont install games on hard. today i've started ac:b and when it's started loopin' i installed the game, which didn't occure any effect. then i've cleared cache which also seemed not to do a thing.
the single player mode is ok, there are no problems as resetting profile or smth.
and i guess all free dlc and patches are installed, i just cant remember that i was doing something special with it. but surely i've got animus update 1.0 ^_^
no kinekt

sorry for my english
kind regards, hope it will help
from Russia with <3 IIPok3rFaceII http://forums.ubi.com/groupee_common/emoticons/icon_biggrin.gif

Norcofox
01-17-2011, 10:54 AM
Xbox 360 Black Elite (120gb)
Running game off CD
All DLC and patches (except new one)
No Kinect
Latest 360 dashboard

Norcofox
01-17-2011, 10:56 AM
Originally posted by UglyGeezer:
How about taking the patch off from LIVE for now, allowing us to play as we were until this morning.

I'm surprised it wasn't the first thing that was done.

Doesn't work like that I'm afraid, with half the xbox's on the new patch and half on the old patch it wouldn't be compatible.

bubhws
01-17-2011, 10:59 AM
Uk
Xbox 360 Elite (Black)
250 GB HDD
Have used Kinect in the past, not in while running the update
All DLC and other patches (except new one)
Game Installed to HDD

- Run Game
- Update prompt at Ubisoft Logo
- Accepted
- Update Bar almost finishes (around 98% 99%)
- Game Restarts
- Update prompt at Ubisoft Logo

NicoBriceno
01-17-2011, 11:01 AM
From the Uk
Working Perfectly fine before.
Black Xbox Elite (not slim version) 120GB,
Game installed to HDD,
No Kinect.

mahburg
01-17-2011, 11:06 AM
360 Elite Black
250 HD
All DLC installed
All updates installed
Game installed to HD
Last place when quitting was the animus, when the game started it put me at the last position I was in PRIOR to the Animus, even though it gave me a check point in the sanctuary before exit (not in the Animus)

DSL, open no Broadband issues or problems with other games
Netgear Hub and Modem
Continual looping

Game Plays fine after cancelling after the fourth time downloading just no XBL

oLiamxD
01-17-2011, 11:11 AM
120 GB
Black Xbox 360
All Updates Installed
All DLC Installed
No Kinect


Please help this is so bad !!!

oLiamxD
01-17-2011, 11:12 AM
Originally posted by bubhws:
Uk
Xbox 360 Elite (Black)
250 GB HDD
Have used Kinect in the past, not in while running the update
All DLC and other patches (except new one)
Game Installed to HDD


Exactly My Problem

- Run Game
- Update prompt at Ubisoft Logo
- Accepted
- Update Bar almost finishes (around 98% 99%)
- Game Restarts
- Update prompt at Ubisoft Logo

brandongem123
01-17-2011, 11:15 AM
ok so i started the game then the update poped up i accepted it and the green bar started to fill it reached the end but definatley left slightly a bit of it grey so i deleted all ac multiplayer saved data maps etc.... cleared the cache and still the same outcome i have a premium xbox i had kinect plugged in but not swithced on had dlc installedand uninstalled tried everything you would normally do

Le_vrai_Aymar
01-17-2011, 11:17 AM
Thanks a lot for your feedback guys! http://forums.ubi.com/images/smilies/11.gif

si11y moo
01-17-2011, 11:17 AM
United Kingdom

White XBox, 15GB HDD
Game played from disc, purchased in UK
got "Animus Project 1.0" update
No kinnect
No outfits, themes, things that cost MS points!

Also stuck when download loop gets to 99%, restarts to white title screen, then get same prompt to download 7MB update, loops.

edited to clarify my info

POL715
01-17-2011, 11:22 AM
as everyone else has posted
250gb slim
kinect plugged in
wireless connection
game installed
just purchased so no dlc yet

plus one other person on friends list with same problems

ChookWing
01-17-2011, 11:23 AM
uk
360 arcade white
120gb hdd
kinect
game NOT running from hdd
first time playing game

usual issues as above. Tried deleting and reinstalling. tried saving to hdd and internal
memory with no joy.

batwad
01-17-2011, 11:25 AM
United Kingdom
60gig Premium
Have the add-on that gives st. michel and the advanced modes
All up-to-date until today
Game installed to hard disk
No Kinnect

Stuck in the 7M download loop, and also looks like it stops when it hits 99% goes black then loops.

Neodymius
01-17-2011, 11:32 AM
UK

White xbox 360 arcade, 250GB Harddrive (bought seperately)
Game Not Installed
All patches installed
The free DLC installed (Animus 1.0 or whatever)
No Kinect

. Started game
. Disconnected from XBOX Live (as usual)
. Update prompt
. Accepted it
. Downloads update
. Game restarts
. Update Prompt again

When I go into the System Settings > memory > Hard drive > Games > Assassins creed: Brotherhood, it shows that the update has actually been downloaded, but it still asks me to download it every time I start it up.

Requiscent
01-17-2011, 11:33 AM
Looks like I got lucky, got the update but I'm not stuck in that loop.
I'm using:

old model, 20 gigs, no kinect, not installed to the harddrive.

Though the servers are down it seems.

Still though, I wonder if this update was supposed to prepare us for Animus Update 2.0? Better yet, why it caused this mess... love the though game sometimes things get a little questionable.

kiwi79
01-17-2011, 11:33 AM
UK
Xbox 360 slim 250GB
Game installed to hard drive
7Meg title #3 download completed.
keeps looping and telling me to download.

Sad times :S
borrow the game off a mate to install to hard drive since mine has 2 big circle scratches on it.
hurrayy i love microsoft the set of idiots.

Birtwell1234
01-17-2011, 11:34 AM
Xbox 360 premium (60gb)
Running game off CD
All DLC and patches (except the new one!)
No Kinect
Latest 360 dashboard

Prompted to download, select ok, once the bar refills game restarts and prompts for download again. Have tried again, and tried deleting from Xbox memory then reinstalling, no luck.

Haz256
01-17-2011, 11:35 AM
UK
Xbox 360 Elite (not new slim)120 HDD
Running game off disc
All previous DLC and updates installed..
Never had Kinect

Seems to stop downloading at apporx 99%, and loop continues.
Also, i have synced with Project Legacy previously, in case that may be a cause, and have had no problems.

GothicMark
01-17-2011, 11:44 AM
UK

White xbox 360 120GB HD
Game Not Installed to HD
The free DLC Not installed
No Kinect

Same symptoms as everyone else, namely;

Started game
Disconnected from XBOX Live
prompt to update
click download now
Update downloads
Game restarts
...rinse and repeat

Update #3 (7mb) shows as installed in system settings.

Mooro1991
01-17-2011, 11:46 AM
Having the update loop problem.

Comes with the 7mb update I proceed to download, then it restarts.

20 GB HDD.
Xbox 360.
Game Installed to HDD.
All patches and DLC installed.
No Kinect.
Gamertag: Mooro1991

7mb update is installed correctly and present but continues to repeat.

ian1706
01-17-2011, 11:46 AM
I have a 250gb HDD Halo Reach Console
I have the DLC
I don't have kinect
The game is saved to the hard drive


Auto signs me out to update but then once the update is completed it will just prompt me with it again. If i download it again then the same thing happens.

It only shows the download once in my HDD memory though, no matter how many times i download it.

I tried deleting the update and clearing the system cache but the same thing continued to happen.

Sam9777
01-17-2011, 11:46 AM
Ok so yesterday i went on it did like 5 mins of the story mode then went on multiplayer then went off and today i was going to go on multiplayer but it said i need to do an update for xbov live ( like it does for most games when you first buy em) but i did this update yesterday. Then i did the update and then stright after it did the update ~(takes like a min) the update came on again and it keeps coming up please help i wanna play it!!! It told me to do the update when i first went on the game yesterday and it was working fine

billboe20
01-17-2011, 11:48 AM
I live in ENG, UK.

250 GB HDD,
Xbox 360 Slim.
Game installed to Hard Drive (from disc, obv)
No patches or DLC downloaded (had the game for just over a week)
Kinect (Plugged in).

Hope you get it fixed soon. AC:B is literally the only game I own except for Just Cause 2 and Kinect Sports.

Le_vrai_Aymar
01-17-2011, 11:49 AM
Thanks a lot to all of you for your help. This issue is currently our team top priority, we will share any details about fix and/or workaround ASAP.

As always we try to work as fast as possible, but when it comes down to bugs, the first thing for us is to reproduce it (you can pretty much guess that we never encountered that bug while sharing the patch). Thanks to the info you provided we will try to reproduce it, and see where the problem comes from in order to provide a solution.

Thanks

magicjam5511
01-17-2011, 11:49 AM
250 GB Xbox 360 Slim
all DLC installed (include Limited Edition maps)
all updates installed
kinect on
tryed wireless and ethernet
game installed
restarted game and xbox
tryed with to put the update on usb and hardrive

bulldog180
01-17-2011, 12:02 PM
UK
xbox elite 120gb
all DLC installed
all updates installed
kinect on

update stuck on loop

itsbehindU
01-17-2011, 12:03 PM
UK
Xbox 360 s
lots of space
Animus update 1.0

same issue repeat looping for update. Can't play multiplayer.

Ta

been several hours now - and no real news apart from working on it - good job there aren't thousands of users affected.... Its possible any clue can be given on cause or lines of enquiry or so on.... have they been able to replicate in the test environment yet... sigh.

Ribbtacular23
01-17-2011, 12:09 PM
From the UK
Xbox 360 arcade with 20gb HDD
Hasn't installed game ( But has it on disk)
Has all DLC except the new download
Has fixed all patches except this one
Insert Game
Signs me out of xbox live
asks me to update (7mb)
nearly finishes update
sends me back to the title scene
asks me to download again
GAMERTAG: Ribbalicious

Mr_Shade
01-17-2011, 12:13 PM
Originally posted by Le_vrai_Aymar:
Thanks a lot to all of you for your help. This issue is currently our team top priority, we will share any details about fix and/or workaround ASAP.

As always we try to work as fast as possible, but when it comes down to bugs, the first thing for us is to reproduce it (you can pretty much guess that we never encountered that bug while sharing the patch). Thanks to the info you provided we will try to reproduce it, and see where the problem comes from in order to provide a solution.

Thanks Thanks for the update Aymar.

jack3auer
01-17-2011, 12:36 PM
UK
xbox elite 120gb
all updates installed
kinect on

update stuck on loop

HyvelTjuven
01-17-2011, 12:45 PM
I am NOT getting the boot loop

Xbox 360 Elite from 2009
Europe, Sweden
Game installed on HDD

DP4Maria
01-17-2011, 12:49 PM
Xbox 360 black elite
120g HD
no kinect
Based in london uk
load up game, download update rinse repeat sigh.

What i find most bizzare is that you have stated it only effects a small number of users? i know 3 people with the gama all have different xbox's arcade, elite etc and all of us have the issue? i am just not having it that this was tested enough or that what version of xobx you have matters a jot, can we please at least have a rough ETA on a fix being as i only brought the game friday its frsutrating at best!

itsbehindU
01-17-2011, 12:49 PM
- sorry point of clarity - so after what 1 day have you been able to reproduce the problem? update from Le_vrai_Aymar says not.

so your variables - not country specific (can't see many us posts) nor type of xbox, dlc, patches, most installed to HDD...the interesting bit is the not completing download before restarting....? cheers ta.

supereagles45
01-17-2011, 12:58 PM
UK
Xbox 360 Elite (not new slim)120 HDD
Running game off disc but also installed on HDD with same problem
All previous DLC and updates installed..
Never had Kinect

Seems to stop downloading at apporx 99%, and loop continues.

Never had any problems with any other games.

DP4Maria
01-17-2011, 12:59 PM
SHade, you are from the UKare you not? does yours work?

fluffster2011
01-17-2011, 01:00 PM
UK

360 Elite Black
120 HD
All updates installed
no kinect

just keeps looping back to download page

W.E.S.P
01-17-2011, 01:02 PM
Originally posted by muggiSi:
SHade, you are from the UKare you not? does yours work?

he has reported that he can get on. I do have 1 friend who is able to get on but he is getting the profile reset.

DP4Maria
01-17-2011, 01:06 PM
fair enough http://forums.ubi.com/groupee_common/emoticons/icon_wink.gif although either only UK people post here or we are just very very unlucky http://forums.ubi.com/groupee_common/emoticons/icon_frown.gif either way should at least give an eta -day,week, month etc http://forums.ubi.com/groupee_common/emoticons/icon_frown.gif

SparkingtonB
01-17-2011, 01:13 PM
UK
very old xbox 360 arcade
20gb hd
512 mem card
128 mem card

same issue as described by everyone else. update loops over and over again

deleted all ACB downloads from my HD and turned off.

started up the game again and there's no change, its still looping.

h99
01-17-2011, 01:26 PM
UK 360 slim - Halo Reach limited edition.
250 gig hdd
Tried wired and wireless connection

Deleted update a few times and retried still same loop issue.

Clearing cache doesn't delete this update as its in the save game folder for some reason.
Every other game that updates NEVER installs the update to the save game folder, could this be the problem?

Techwood2177
01-17-2011, 01:30 PM
Originally posted by h99:
UK 360 slim - Halo Reach limited edition.
250 gig hdd
Tried wired and wireless connection

Deleted update a few times and retried still same loop issue.

Clearing cache doesn't delete this update as its in the save game folder for some reason.
Every other game that updates NEVER installs the update to the save game folder, could this be the problem?

My update had it's own folder so this was possibly a different problem altogether. Worth checking out!

Darkassassin162
01-17-2011, 01:36 PM
20Gb Premium Xbox 360
Gamertag xX philzZ Xx

Techwood2177
01-17-2011, 01:36 PM
XBL is stating they have a problem on the network that could affect XBL purchases and downloadable material, points etc. Could this be affecting the update?

mrSunnyzzz
01-17-2011, 01:58 PM
I am posting for two people because my friend has not got access to his laptop

Xbox 360 250GB slim
all updated
no kinect
Gamertag mrSunnyzzz

and my friends is
xbox 360 black 120 GB
all updated
no kinect
gamertag Prawny212

RickytheWC
01-17-2011, 02:03 PM
120GB Elite xbox
all updates
no kinect
64mb memory card
(only gamertag on memory card, everything else on hard drive)

Got the looping problem. Checked my hard drive in the AC Brotherhood folder, found the update there, along with my save files and Animus Project Update 1.0
But 1.0 was marked as incomplete, I redownloaded it from marketplace, now it says can't download update and has status code 3143-0000-D080-0200-8015-0010.
I deleted 1.0 and it got stuck in loop again when i update.

si11y moo
01-17-2011, 02:04 PM
new error as at 21:00 UK time:

"Update Failed" error message asking me to test connection and gives the following Status Code:
"3143-0000-D080-0200-8015-0010"

nik1226
01-17-2011, 02:08 PM
Xbox 360 pro
game not installed
no kinect
all DLC downloaded
patch installed just fine no loop
WORKED BUT MY PROFILE SETS WENT BACK TO DEFAULT

elec_dan
01-17-2011, 02:13 PM
xbox 360 60gb
Just played on disc
All previous updates

I've had the loop going on for a while, but after the error, its started working again, and my profiles not been wiped.

If this was meant to happen, thanks alot Ubisoft!! Otherwise i just got lucky.

RickytheWC
01-17-2011, 02:17 PM
Originally posted by rickythec:
120GB Elite xbox
all updates
no kinect
64mb memory card
(only gamertag on memory card, everything else on hard drive)

Got the looping problem. Checked my hard drive in the AC Brotherhood folder, found the update there, along with my save files and Animus Project Update 1.0
But 1.0 was marked as incomplete, I redownloaded it from marketplace, now it says can't download update and has status code 3143-0000-D080-0200-8015-0010.
I deleted 1.0 and it got stuck in loop again when i update.

Just deleted cache and update 3 then redid the update (with animus update 1.0 still deleted), update worked, I havn't lost online data or anything. I've reinstalled 1.0 and it still works. But from the looks of other comments, its actually been fixed.

ChookWing
01-17-2011, 02:18 PM
just put game back on after a couple of hours off. Did the download loop thingy earlier but it was installed on hdd. works fine now. have ubisoft fixed it?

gingie93
01-17-2011, 02:26 PM
elite 120GB
all DLC
all UPDATES (except the new one)

Techwood2177
01-17-2011, 02:29 PM
I can confirm this too. Just put in the game after deleting the update and the update installed fine.
Profiles have reset though.

As an addition I should mention that I re-applied my profiles then left multiplayer went into single player and returned to multiplayer to start a game of Wanted (which I won hehe) and the profile sets are still in place. In short all seems to be fixed.

Thankyou Ubisoft for the quick response! http://forums.ubi.com/groupee_common/emoticons/icon_biggrin.gif

itsbehindU
01-17-2011, 02:37 PM
.. i can also get into Mp now.... http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

however profiles have been destroyed .e.g.abilities are all messed up....but no big issue...

cheers Ta

Le_vrai_Aymar
01-17-2011, 02:39 PM
Well when we asked you to provide details, it's because a problem like that could have multiple source, including a file corruption on external servers that may affect some of you but not everyone. Network issues may also be responsible, but meanwhile if you can try to clean the cache by:

1. Going into the dashboard, under memory management. Under each memory piece of hardware you got, press Y and select clear system cache
2. Under Memory in the dashboard, choose all devices, games, Assassin's Creed Brotherhood and delete any file with "title update" on it
3. Try to launch the game again


and then try to get the update again and let me know how it goes http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

Thanks!!!

DP4Maria
01-17-2011, 02:48 PM
can cofirm its fixed, no need to delete anything

W.E.S.P
01-17-2011, 02:51 PM
Originally posted by muggiSi:
can cofirm its fixed, no need to delete anything

i can also confirm tht its working

IIPok3rFaceII
01-17-2011, 02:51 PM
thanks for fixing it that fast

Le_vrai_Aymar
01-17-2011, 02:56 PM
Well I will share more details soon, but it seems that the patch was indeed working and the issue was server related http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

Thanks a lot for your help, support and patience guys. You can resume killing each other in the Animus http://forums.ubi.com/groupee_common/emoticons/icon_biggrin.gif

Per la Victoria Siempre

Production Team

SparkingtonB
01-17-2011, 03:06 PM
Booming.

http://forums.ubi.com/groupee_common/emoticons/icon_biggrin.gif

maguireman
01-17-2011, 03:24 PM
ply
uk xbox 360 250gb slim and i asked my friend on th 60gb premium hes having the same problem to and when it did work matchmaking was really slow but really quick on other games

Ribbtacular23
01-17-2011, 03:41 PM
I can also confirm its working. Thank you for resolving the problem so fast. If anybody wants to add me on 360 my gamertag is Ribbalicious

mahburg
01-17-2011, 05:16 PM
Nicely Done guys, didnt need to do anything this end just signed into live went straight in no request for further updates http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

Top marks!!

kara24894
01-17-2011, 06:55 PM
I see nearly everyone here is in the UK. I am in Australia, if that helps with anything and to ultimately speed up the process of fixing the patch. I will check very shortly whether the patch has been fixed and I will post soon.
EDIT: Just did the update, worked all well, bar the deleted custom classes, which was fixed easily.

Mr_Shade
01-18-2011, 04:19 AM
Glad it's now sorted http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif