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View Full Version : Problem installing the game! PLEASE HELP!



DorianAA
06-21-2006, 02:11 PM
Hello!

I installed the game back in November and played it. Everything went fine and I finished the game. http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif
But now, everytime I get to the part where The Prince gets up from the harbour and looks upwards, my computer restarts! http://forums.ubi.com/groupee_common/emoticons/icon_frown.gif I have tried installing and uninstalling on both of my harddrives, but nothing works.


Could someone please help me?

It's really making me aggrivated! http://forums.ubi.com/images/smilies/compsmash.gif

kakalukiaJay
06-21-2006, 03:58 PM
Open a command prompt window (e.g. RUN CMD )
DXDIAG
runs the Direct-X Diagnostics. Run a report of all diagnostics. Edit+Copy those results.
In your next forum message, Edit+Paste so that we may see your setup.

But, since you said it worked before, maybe
-- some other software installed later (e.g. codecs or drivers) clobbered what had worked for you earlier

-- you might have a virus (possible, but not likely)

You can save your saved games and profiles, uninstall the game, and reinstall the game.

DorianAA
06-22-2006, 02:41 AM
Ok http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

Thanks!

Do you suggest that I should format my computer and put a clean version of Windows XP on it and try again?

kakalukiaJay
06-22-2006, 03:11 AM
I am reaching a bit on this next analysis.
How hot is the weather where you are or is your computer possibly overheating?
The problem could be with hardware: either the video card or your fan. If the video card gets its signals crossed, it can confuse the operating system enough to reboot.
If the computer is improperly positioned so that the fan blows air against a wall and then back to the computer, the fan is working but not helping. Your air flow is poor.

I doubt the problem is with software because your system works otherwise.

I still occasionally get windows reboots when I play Sands of Time around 27% jumping onto horizontal bars and swinging my way upwards. I think the PC technology for 3D video cards has holes in its APIs. In playing that sequence 40 times, it crashed 20 of the 40 times.

If the problem is hardware-related or buggy video card 3D handling, the problem will reoccur ... but not every time.

That is the "state of the art" of 3D video cards.

DorianAA
06-22-2006, 06:28 AM
Ok.

I even opened my case and let my house fan blowing extreme cold air directly towards the computer. It's on of those that goes from side to side. The brand is Matsui. I did that and my CPU and Motherboard temperature went down, and tried to play the game while it was blowing, but the same thing happened. Do you think it could be the videocard? Should I buy a new one, maybe?