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View Full Version : I can't see some of my games when I'm on the app



CEatingPies
04-16-2021, 09:11 PM
This is really strange. I have my 360 account linked it for some reason I can't see AC2, AC:B, AC:Re, AC3, AC3:L, or AC4:BF, but strangely I can see AC:Ro. I'm not sure why.

When I was on the internet on my mobile I could see them but only by searching for the games specifically, not just by looking at my games.

ubi-smash
04-17-2021, 02:59 PM
CEatingPies: Hi there! If you are still receiving the same results when checking your account, please create a support ticket (http://support.ubi.com/Cases/New) so we can take a closer look over this with you. You can also create a support ticket with our social media support on the Ubisoft Support Facebook (https://www.facebook.com/pg/UbisoftSupport) or Ubisoft Support Twitter (https://twitter.com/UbisoftSupport). :)

bielik01
06-29-2021, 11:16 PM
ubi-smash I'm having a similar issue, for some reason Ubisoft Connect shows me I only own 6 games: AC Valhalla, AC Odyssey, AC Origins, AC Syndicate, AC Unity (on PS4), and what's funny: AC Unity (on Android)
it doesn't show anything else in my library

UbiKoreanBBQ
06-30-2021, 11:25 PM
Hiya bielik01! This can sometimes occur with legacy games, or games that haven't been played in a long time (or at all). All your games still look intact in your account. If you believe a game is missing from your Ubisoft Connect library however, please send a message over to our Support teams either on the Support Portal (https://www.ubisoft.com/en-gb/help/contact#en-GB), Support Twitter (https://twitter.com/UbisoftSupport), or Support Facebook (https://www.facebook.com/UbisoftSupport). They'll be able to look into this more with you!

bielik01
07-01-2021, 07:05 AM
Thanks for the response :)
Reading previous posts made me realize that not every game transition over to Ubisoft Connect and the games I didn't play in a long time may not me visible in the app.