View Full Version : Can't Link Phone Number

04-04-2021, 04:54 PM
Whenever I launch Ubisoft Connect, it gives me the option to add a phone number to my account for recovery, but whenever I add it in, it says that I can't use that number. I think I might've used the number for a previous Ubisoft account I no longer have access to. Is there any way to unlink it and add it to this current Ubisoft account?

04-06-2021, 09:17 PM
Hi Libertas-.! Our Technical Support teams will be happy to assist you with recovering this other Ubisoft account over the support website (support.ubi.com). Please reach out to them using this link (https://support.ubisoft.com/Cases/New) and provide any information you can recall about this account, such as the username and email address that may have been on file to aid their investigation.