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Gryphond
02-16-2021, 07:26 PM
hello, i have 2 versions of starlink, one is the steam version and the other its the original uplay, so, i bought in steam the collection pack 2 DLC ( the steam edition its the deluxe ( standard + pack 1), at the first start ask me to link steam to uplay, everything ok, but when start the game (new game) the dlc content show as locked, i tried verified files, reinstall, and try the other version, two versions show me that i have the 2 collection packs owned (steam and uplay) but the content show as locked.

https://postimg.cc/tngW8Fpz (steam)

https://postimg.cc/G8KvMXw2 (uplay)

Ubi-Spud
02-17-2021, 04:07 PM
Hey there, thanks for getting in touch!

I am sorry that your content is missing. Could you please provide an in-game screenshot, showing that the content is locked? It seems you do indeed own what you need to own, so we will need to possibly investigate further.

Gryphond
02-17-2021, 08:27 PM
Hey there, thanks for getting in touch!

I am sorry that your content is missing. Could you please provide an in-game screenshot, showing that the content is locked? It seems you do indeed own what you need to own, so we will need to possibly investigate further.

hi @Ubi-Spud, here is the screenshot, also, i create a ticket 14130646, but it is not helpful.

https://postimg.cc/9RVkqxtQ

thanks.

Ubi-Spud
02-20-2021, 03:43 PM
hi @Ubi-Spud, here is the screenshot, also, i create a ticket 14130646, but it is not helpful.

https://postimg.cc/9RVkqxtQ

thanks.

Thank you for this! I believe there was a misunderstanding on your case, so i have clarified this with technical team and they will get back to you with further troubleshooting.

il.Cinese
04-12-2021, 10:16 PM
Same here.