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artumar
09-16-2005, 09:04 AM
Hi.

I've just received collector's edition from UBI. Installation was fine, but each time I try to play, after five minutes or so the game freezes. The image is freezed (no cursor on screen) but the sound keeps going for about a minute. After that everything is freezed and I have to force restart.

I'm on an iMac G5, 2GHz, 1,5Gb Ram, ATI Radeon 9600 128MB so my computer is well over the system requirements. No background running apps. No other running apps at all.

Any idea?

Thanks in advance.

BTW, the demo runs fine.

Heimdall_G
09-16-2005, 11:01 AM
Which Mac OS version are you running?

artumar
09-16-2005, 12:58 PM
Hi, Heimdall. I'm running 10.4.2

artumar
09-16-2005, 01:17 PM
I've been playing hard with the demo and the same thing happened... This is weird...

Heimdall_G
09-16-2005, 01:53 PM
Alahmnat posted in Myst V: End of Ages FAQ (http://forums.ubi.com/eve/forums/a/tpc/f/5811098262/m/7911061733) that "End of Ages is Tiger-compatible, and the demo has been run successfully on many 10.4.x systems." It's a bit early in the game (no pun intended!) to know what that really means.

Right now, I don't have anything specific to suggest that'll solve your problem. But I'd recommend that you update everything on your system that's updateable - all drivers, QuickTime, etc., etc.

Thorzdad
09-16-2005, 03:03 PM
Hmmmm...sounds suspiciously like the same problem I had with the demo. Hard system freezes. I have all the latest drivers and QT components.

Artumar, I see you are using the same ATI card as me...the 9600xt.

Heimdall...any chance there is something about this particular card that Myst-V doesn't like?

artumar
09-17-2005, 03:43 AM
All of this sounded really weird until I read your post, Thorzdad...
As you say, this is really suspicious... Let me tell you something. The first time I tried the demo was on a iMac G4, 1Ghz, 768Mb RAM and a Nvidia GeForce4 MX 64MB The game was choppy but I had no crashes at all. And I *really* pushed it as I tried every possible combination with the video options. Higher resolution, better effects, etc. The game was choppy but never freezed. Now I own the iMac G5 with the Radeon 9600... mmmmm... I guess it could have something to do with the ATI Drivers or that specific video card.

Thorzdad
09-17-2005, 07:55 AM
I have a feeling it's something specific to the video card, artumar. There are many Mac users who have played the demo to completion without a hitch. Most likely, they are using other ATI cards such as the 9800.

Apparently, there are other factors besides VRAM that determine whether a game will run successfully.

artumar
09-17-2005, 08:15 AM
You are right, Thorzdad. In fact, I could finish the demo with no problems at all in the G4 (Nvidia).
So sad I can't play the game right now... http://forums.ubi.com/groupee_common/emoticons/icon_frown.gif

BTW, do you know if there are more people with this same problem?

Thorzdad
09-17-2005, 08:23 AM
There are a few scatered around in this board with similar problems. I haven't seen much of a response, though, other than the typical "Your card sucks, get a better one." response from the gearheads...or those with more disposable income than I.

Heimdall_G
09-17-2005, 11:18 AM
Generic Mac freezing:
-- Sometimes, freezing can be caused by having too much "stuff" hooked up, like joysticks, etc. It's a power availablity thing.
-- If you've got two different brands of RAM stick installed, that can cause freezing. Try switching the sticks around in the slots. Or, worst case, buy two of the same stick, pitch the existing sticks.
-- If a video card has a GPU fan that isn't spinning fast enough or at all, that can cause freezing.
-- There have been reports of freezing with G5 Radeon 9600 cards, cured by a new card from Apple. Bad OEM cards, apparently.
-- For the whole nine yards, go to Apple Discussions (http://discussions.info.apple.com/webx?14@599.HATTaEKATPf.0@) and do a search for 'G5 freezing' (no quotes). You get over 190 threads!

If the latest video driver from Apple doesn't help, try the ATI Catalyst version. All Catalyst drivers are available from ATI starting here (http://support.ati.com/ics/support/default.asp?deptID=894).
-- Click on the "+" in the left-hand pane by Drivers and Software, then on Mac OS > Mac OS Drivers and Software > Mac OS X 10.4.x > ATI DISPLAYS 4.5.5.

For the record, some of the latest driver and utility updates from Apple (http://www.apple.com/downloads/macosx/drivers/):
-- Radeon Display Utilities, version 4.5.5, OS X 10.2.8 or later, 8/25/05 (http://www.apple.com/downloads/macosx/drivers/radeondisplayutilities.html)
-- ATI Radeon Drivers, version 10.3.6, OS X 10.3.6 or later, 1/29/05 (http://www.apple.com/downloads/macosx/drivers/atiradeondrivers.html)
-- ATI Radeon Universal ROM Update, Mac OS X 10.3.6 or later, 8/11/05 (http://www.apple.com/downloads/macosx/drivers/atiradeonuniversalromupdate.html)
-- Edirol Audio and MIDI Drivers (http://edirol.com/support/drivers.html)
-- M-Audio Drivers (http://www.m-audio.com/index.php?do=support.drivers)

QuickTime 7 for Mac is available here (http://www.apple.com/quicktime/download/mac.html).


Some general comments.

If you want to "push it" with a game and have problems, something to recognize and accept is that your hardware can't do things it's not capable of doing. For example, if dialing down video settings makes problems go away - then so be it, and that's the way the game will have to be played. Unless you upgrade your hardware!

Gearheads, disposable income, and sucking aside, the Radeon 9600 chipset simply isn't as capable as (for example) the 9800, whether the chipsets are on separate cards or integrated on the motherboard. This is a fact of nature, and can't be gotten around!

Beyond that, the same video chipset can give much better performance when integrated on some motherboards than on others. This is a function of how the system manufacturer integrates a video chipset with the other motherboard hardware, how much RAM the chipset can access, the OS being run, etc., etc. Also, the Mobility Radeon 9600 (M10 in System Profiler), Radeon 9600 Pro (RV350), and Radeon 9600 XT (RV360) chipsets are not all the same in terms of performance.

jjoonathan_
09-17-2005, 08:35 PM
Try GDBing it and see what is actually going wrong...

I am on a g5 single 1.8 with an X800XT and 10.4.2... il report back how it works for me (demo works great)

Thorzdad
09-17-2005, 11:10 PM
Originally posted by jjoonathan_:
Try GDBing it and see what is actually going wrong...

What is GDBing? That's a new one to me.

jjoonathan_
09-18-2005, 11:53 AM
To find out, go here (http://www.google.com/search?client=safari&rls=en&q=GDB&ie=UTF-8&oe=UTF-8), here (http://en.wikipedia.org/wiki/GDB), here (http://www.gnu.org/software/gdb/gdb.html), or here (http://directory.fsf.org/gdb.html), or visit GDB's manual page in a terminal window near you http://forums.ubi.com/groupee_common/emoticons/icon_wink.gif

If you don't want to do that, it is a debugger program. This is what I suggest doing:

0) (sorry, I forgot this step) set it to windowed mode
1) Open terminal
2) Type, no quotes "gdb", then return
3) Type "exec-file " (notice the space), then drag the myst V binary file (the app icon) into terminal, then type return into that window
4) Type "r", then return. Myst should now open, run, and freeze (but the whole comp shouldnt lock up yet
5) go to terminal and hit control-C in the GDB window. Yes, control C, not command C. Then type "bt" and return at the prompt that pops up. It will tell you the names of the functions the program is executing, and should give you some insight as to why its crashing...

So, why do all that? Because maybe it is a "stupid error" - maybe it is crashing in something like LOAD_PREFS, because the prefs file is misplaced, or something... (that is an example, I highly doubt that is the case)

Now, is it a "hard freeze" in both full screen and windowed? That would make debugging harder... you still might try a remote debugging session though, maybe it is only the screen that freezes if the audio is still playing...

Thorzdad
09-18-2005, 12:03 PM
Thanks for the info!

Yes...it's a hard freeze..both full screen and windowed. The music /sound still plays for awhile, but everything else is locked up...cursor, keyboard, etc. The only way out is to do a hard reboot with the power button on the G5.

artumar
09-18-2005, 01:15 PM
Thanks a lot for the info, joonathan. As Thorzdad says it's a hard freeze...

Anyway, yesterday I installed the ATI Catalyst drivers that Heimdall posted. I played for about 35-45 minutes and it didn't freeze...

Could you please try those drivers too, Thorzdad?

Thorzdad
09-18-2005, 04:08 PM
absolutely, I'll update the drivers.

I'm a little more hesitant to do the ROM update, though. The ATI page says it's for retail cards only. Will it be okay anyway?

Heimdall_G
09-18-2005, 05:45 PM
If you don't have one of the retail ATI cards listed (http://www.apple.com/downloads/macosx/drivers/atiradeonuniversalromupdate.html), DO NOT install the ROM update. If you don't and you do, you're likely to end up with no video!

Thorzdad
09-18-2005, 06:19 PM
Well...updated the drivers and the Radeon Displays software and actually got through the demo. I did scale back to 1024x768, too.
I was suprised to see how close to the end I had gotten in all my previous plays. Pretty short demo. Turn the stones, open the doors and walk into some underground room. But, it was nice to get through it. There's hope for the full game, afterall!

I have to confess, though, that I did run the ROM update (I hadn't gotten Heimdall's reply yet) The updater said if my card wasn't intended for the update, it wouldn't touch anything. Beats me if it did or didn't. In any case, I still have video.

jjoonathan_
09-18-2005, 07:18 PM
Thanks a lot for the info, joonathan. As Thorzdad says it's a hard freeze... how hard? does remote debugging still work? If audio is playing, it might not affect the network stuff for awhile...

Or, even if it does, you could have GDB dump every command (finish, bt...) real time over the network, and that would tell you where it was freezing even if the system would totally lock up...

maztec
09-19-2005, 12:27 PM
OSX does not use standard ATI drivers as far as I've been able to tell - and consistently has issues with Ubi products that support OSX - but do not necessarily properly support ATI video -- as the ATI video card is assumed to have functionality not present on the Mac (for I'm not sure what reason).

monsieurdavid
09-19-2005, 07:22 PM
Also, the Mobility Radeon 9600 (M10 in System Profiler), Radeon 9600 Pro (RV350), and Radeon 9600 XT (RV360) chipsets are not all the same in terms of performance. -- Heimdall
My System Profiler reads: "Chipset Model: ATY,RV350M10", so... what have I got?

Anyone?
http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

Heimdall_G
09-20-2005, 01:32 PM
Regarding System Profiler and "ATY", see Apple System Profiler: Identifies Video Card as ATY Instead of ATI (http://docs.info.apple.com/article.html?artnum=73002).

"RV350" is an ATI Radeon 9600 Pro, and "M10" is an ATI Mobility Radeon 9600. So RV350M10 should mean that you have a Mobility Radeon 9600 Pro.

Is the chipset on a separate card? If so, it's probably not a Mobility chipset, since ATI Mobility chipsets are usually integrated on the motherboard. (But who knows. Very often, to paraphrase that old saying, "Strange things are afoot at the Circle A.") One way or another, however, I'd say it's at least a Radeon 9600 Pro.

Heimdall

monsieurdavid
09-20-2005, 04:54 PM
One way or another, however, I'd say it's at least a Radeon 9600 Pro.
Makes sense! http://forums.ubi.com/groupee_common/emoticons/icon_wink.gif Guess I was thinking: one or the other, "M10" or "RV350", not both.
ANYway, the demo froze up on my Powerbook with the settings set too high, and the cooling fan spins all the time with the demo. All this amounts to a heads-up for the full game -- I'm setting up a small desk fan aimed at the laptop for gameplay. Couldn't hurt. http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

kchasel
09-21-2005, 01:44 PM
Same problem here. We've got a 2GHz iMac G5 w/ ATI Radeon 9600 w/ 128MB VRAM, and the images freezes about 5-10 minutes into the game, followed by the sound a minute later.

I'm sorry, but I didn't pay $10 more than PC users just to get a game that crashes on my computer with no word from Ubi. It's their problem if their game doesn't support Apple's ATI drivers, not mine. I'm gonna want answers (as in a patch) to this problem very, very soon. http://forums.ubi.com/groupee_common/emoticons/icon_mad.gif

Heimdall_G
09-21-2005, 03:00 PM
Gonna want a patch, eh?

Since Cyan has been forced to cut its staff down to President Tony Fryman and CEO Rand Miller, any patches will most likely be released by Ubisoft. (See More Details on Cyan (http://forums.ubi.com/eve/forums/a/tpc/f/3471054943/m/5141021553).) This may make patches problematic.

Plus, these forums are only sponsored by Ubisoft, not run by them - all of us Moderators are unpaid volunteers. I'm not at all certain that the Ubi tech support folks ever read anything that's posted in any of the Ubi-sponsored forums. Reading about problems in order to help solve them would seem to be a no-brainer, but....

Be all of that as it may, watch this forum for posts about patches. We may get lucky!

jjoonathan_
09-21-2005, 07:43 PM
Well, I guess this is the result of cyan trusting Ghen to do their mac port... http://forums.ubi.com/groupee_common/emoticons/icon_biggrin.gif
/lameAttemptToLightenTheAtmosphereHere

Anyways, more seriously:
1) Opening your journal seems to reset the counter and hold Myst V together. I know, its not a great solution, but... its better than nothing.

2) I think this might be Apple's fault. Anyone having problems on an OS less than 10.4.0 (no upgrades?) I think I might just try installing 10.4.0 and seeing if that works.

vcat72
09-21-2005, 10:50 PM
I have same problem of hard freeze of video, mouse, keyboard with audio continuing for a minute or so, then really hard freeze. In the full game after about an hour of play. I had done the demo with no problems but I did raise the resolution up high for the full game - and that may have caused the freeze. Going to start again with default resolution. It was scary for a bit there -- after power shut down to clear the freeze, the monitor (20"apple cinema) came up black. I pulled the cable out and put it back and rebooted and it came up fine, but I really thought I'd lost the video card there for a minute.

Card is
ATI Radeon 9800 Pro:

Chipset Model: ATY,R350
Type: Display
Bus: AGP
Slot: SLOT-1
VRAM (Total): 128 MB
Vendor: ATI (0x1002)
Device ID: 0x4e48
Revision ID: 0x0000
ROM Revision: 113-A07525-114

System is G5 single proc 1.8 GHz, 1.5 Gig RAM.

artumar
09-22-2005, 04:33 AM
Hmmm... It seems it's a common problem. Let's see what happens in the next couple of days.
Has anyone posted this issue at Ubi's Support page? Any answers?

Mahaps
09-22-2005, 05:25 AM
Hello !
I'm having the same hangs as described, right at the beginning of the game, after entering the first world, where this guy with google is speaking. The sound continues, but the image is frozen.
I have a dual 2.5ghz G5 with an x800XT and 2.5gb of RAM.
Tiger 10.4.2, latest drivers, updates etc.
I haven't modified the speed of my card, which works fine on other games (ie no temperature problem).
I'm a developer, so if someone out there in a development team wants me to try some tests, don't hesitate to contact me through the email I entered here.
Unfortunately, I haven't been able to exit from the game once hung, so I can't do any sampling etc...

vcat72
09-22-2005, 06:29 AM
Forgot to say above that I am on Tiger - 10.4.2, all latest everything.

Funny this freezes up the input devices -- so here's mine: Apple USB wired keyboard, Logitech "cordless click!" USB optical mouse.

No non-standard peripherals, and no other cards in my G5 except the Radeon 9800.

Mahaps
09-22-2005, 11:59 AM
What would be the best way to escalate this problem ? I just spent around 60" on it and I wouldn't like them to simply go down the drain... :-(

Mounty654
09-22-2005, 12:15 PM
Hi all,
though I'd throw my hat into the ring and say exactly the same thing is happening to me just to stress that it's a very common problem! My computer's specs are:

iMac G5
ATI Radeon 9600
1GHz RAM
250 GB HD

So there definatley shouldn't be a problem with "pushing" the computer too far. As said before I'm sure it's a problem with the ATI card. What I find absolutely amazing is that Ubisoft and friends would release a game with such an obvious bug. How long did they test the game on macs, 2 minutes and 30 seconds?!

Such a big let down but let's hope the people at Ubisoft (/Apple if you feel that way inclined) realise that they've made a terrible mistake and get on to fxing it asap!

ps Anybody else had any luck with installing those ATI drives Heimdall was talking about?

Mr Zebe D
09-22-2005, 12:45 PM
I don't know if this is any use but I gather that there are no problems on 10.3 (Panther). I personally don't know anything about Macs so this may be a stupid question. Can you roll back / replace the OS?

Mounty654
09-22-2005, 12:59 PM
Thanks for the info but even though reverting to Panther may work, personally I don't want to be scrapping my new system (Tiger) due to someone elses mistake/lack of Mac support in making the game. As desperate as I am to play on the game, changing my system does seem like an extreme measure.
One thing I have done is installed ATI displays 4.5.5 (but I didn't see any ROM update for ATI 9600) and so I'll keep you all posted regarding whether that fixes the issue or not (as it seemed to have fixed it for some others).

Mahaps
09-22-2005, 03:07 PM
******* WORKAROUND FOUND ***********

Yeeeeehaaaa, I found a workaround. At least on my machine. I'll start with the solution, then I'll tell you what I tried.
- Before you hit 'continue' in the Main menu, go in the options, and set all your video prefs (on the right-hand side) to their lowest values.
- The scene now plays to its end. Save the game then put your settings back to what they were (mine were set at max for everything besides video sync).

Now, what I tried : (minimal spoiler, happens after 5 minutes of linear game)
I was crashing during the 'Escher' sceen, always at the same place, when escher said "do not give her the tablet", right after "She and I agree on one thing ...".
I had ATI Displays v 4.5.0, so I updated to 4.5.5.
I also had the June flash update, so I installed the august universal update.
That didn't change anything.
Then I tried with the lower settings, and it worked.

I hope it'll help others...

maztec
09-22-2005, 03:09 PM
Mounty, don't blame you one bit.

I suspect that the game was developed during Panther's phase - without respect to Panther. They probably looked at the upcoming dev changes to Tiger and saw nothing that should have caused an immediate problem. As usual Mac probably changed something significantly breaking some amount of backwords compatibility -- aka Cyan made the mistake of basing some functionality on something proprietary, possibly a mistake, to Panther. In reality, pester Mac to fix what they've broken - and on our end we'll attempt to pass bug information on to Cyan to see if they'll fix it whenever they possibly release a patch some day in the far away future when.. err..

Anyway, other option might be to find out if there's a way to hack the ATI drivers between the two mac versions and roll back just the drivers. Since it sounds like it's a driver issue.

Mahaps
09-22-2005, 03:25 PM
Bad news, The solution I gave above worked a little, but I crashed simply walking around the stones where esher was...

Please don't be too fast at blaming the drivers. There are many ways to write bugs when handling OpenGL code (believe me, I wrote some myself http://forums.ubi.com/groupee_common/emoticons/icon_biggrin.gif).

Anyway, we still need a fix !

maztec
09-22-2005, 03:31 PM
Mahaps, true http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif But driver version changes can hook things that should or shouldn't be there and cause these issues. I'm suggesting some driver play around be good.

Mahaps
09-22-2005, 03:31 PM
I forgot to mention that I'd strongly advise against installing panther openGL/ATI drivers on top of tiger. Many Tiger's features rely on the latest versions (corevideo, quartz extreme, ...).
You might as well dip your video card in clearasil ^_^

(people actually DO try advises seen on forums, so please be careful)

Mounty654
09-22-2005, 03:37 PM
Thanks for the support Maztec. That driver plan might work. In the meantime I tried the solution which some others have tried which seems to have fixed things. This is what I did:

1) Downloaded the ATI 4.5.5 driver which Heimdall talked about. Sadly had no success.
2) Downloaded the latest ATI universal ROM update. The funny thing is that the ROM update didn't include my graphics card (Radeon 9600, the 128mb one that comes with the new iMac) so when I tried installing the update it said it wouldn't do anything for my card. It still installed stuff and it seemed to fix the problem as I've just been playing on Myst for the last hour!

Whethere you need the 4.5.5 ATI drive as well as the ROM update, I don't know. Whether you also want to run the risk of installing a ROM update when your ATI card isn't listed is also a risk. The reason I went for it is because it said it was universal and the fixes it listed may have just been highlighting the cards the update would fix whilst (supposedly but not in the case of Myst!) leaving all other cards untouched.

As Heimdall has pointed out a patch may take some time to come out, especially as on the ubisoft website the word "Mac" is evidently a much feared word for the ubisoft team as it hardly appears.

Anyway, the fact of the matter is that if you have an ATI card and you're experiencing freezes this ROM upsate seems to fix things... that is if you're prepared to run the update!

maztec
09-22-2005, 03:43 PM
Mahaps has a good point http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

jjoonathan_
09-22-2005, 04:27 PM
Please don't be too fast at blaming the drivers. There are many ways to write bugs when handling OpenGL code (believe me, I wrote some myself ). So have I. The reason why I suspect the drivers is because it is a "hard" crash: the whole computer seems to die. That is no small thing on a mac. I can't name any other program that does that. In all my experience writing open GL code, I have never managed to get a hard crash. Heck, I have never managed to crash 10.x period! My reasoning is that the error happens above error-management, and that is why it crashes...

Mounty654
09-22-2005, 04:52 PM
It's all very strange...

I managed to get 2 blocks of 1 hour playing Myst without the single hint of an error anymore (after the ROM update). But now when I go back to Myst the entire situation has reverted to "five minutes then lights out" scenario no matter how many times I restart my computer. Seems to me a very inconsistent bug! So maybe the ROM update only gave a temporary reprieve but how/if it fixed it and how/if it then stopped keeping Myst fixed is completely beyond me. I just want to enjoy the game!

jjoonathan_
09-22-2005, 09:48 PM
Did the same thing for me too. However, the journal trick still works- open your journal every minute, and it will keep it from crashing...

PS
I wonder if reinstalling the drivers again works? Il try tomorrow... im off to bed right now.

IhaveCMT
09-23-2005, 10:30 AM
After reading the several posts from iMac G5 users, I remembered some things I had read on macintouch.com. Here's a link with some posts from fellow iMac G5 owners: http://www.macintouch.com/imacg5part12.html

This post in particular may be of interest:

Aug. 19, 2005
Apple announced an iMac G5 Repair Extension Program to address defects found in certain 17- and 20-inch iMac G5s. The affected iMacs exhibit power and video problems "as a result of a specific component failure."
[Note: Although the Repair Extension Program web page calls the affected iMacs "first generation," two readers have alerted us that their "second generation" iMac G5s also fall within the serial number ranges specified by Apple for this program. The moral: Forget the "generation" bit; go strictly by the serial number ranges listed below. - MacInTouch]
The iMac G5 Repair Extension Program web page includes the following information about eligible iMacs:
Affected systems will exhibit one of the following video- or power-related symptoms:
€ Scrambled or distorted video
€ No video
€ No power
Note: If your iMac G5 is not experiencing any of these symptoms, you do not have to contact Apple or any Apple Authorized Service Provider.

Which iMac G5 computers are affected by the iMac G5 Repair Extension Program for Video and Power Issues?

The program is available for certain iMac G5 models that were sold between approximately September 2004 and June 2005 featuring 17- and 20-inch displays with 1.6GHz and 1.8GHz G5 processors.

The affected iMac G5 computers have serial numbers where the first 5 digits fall into the ranges noted below.

Serial Number ranges:
€ W8435 - W8522
€ QP435 - QP522
€ CK435 - CK522
€ YD435 - YD522


If a similar link has been posted, mods please delete this.

vcat72
09-23-2005, 12:06 PM
I seemed to have solved the freeze by reducing the video resolution. I got the freeze (in seemingly random places) with the res maxed out on the full game , and after I reduced the video res to 1024x768 the game ran fine all last night and into the wee small hours this morning. So far so good.

Card: ATI Radeon 9800 Pro
System: G5 1.8 single, 1.5 gb ram, OSX 10.4.2
Monitor: Apple 20" Cinema

hilofoz
09-24-2005, 03:07 AM
I had exactly the same problems, but I seemed to have solved the freezes so far. (G5 OSX 4.2 ATI Radeon 9600 XT, ATY,RV360 128MB VRAM).

I restarted Myst 5 at the lower resolution (600 x 800) and I managed to play for about half an hour before I chose to quit to post this result.

Here's hoping...

artumar
09-24-2005, 04:28 AM
Is it possible to uninstall ATI drivers (4.5.5) and revert back to the ones installed by default by Tiger?

hilofoz
09-24-2005, 07:24 AM
I forgot to mention this: change your monitor res to 800 x 600 BEFORE opening up the game and the game should have been set to 800 x 600. I have managed to play continuously for 3 hours without a crash!

I noted that when I did not initially change my monitor resolution down before even opening the game, when I played the game, it crashed.

Hopefully, this is the work around.

singitloud
09-24-2005, 08:25 AM
Possible Trial and Error for us:

First,
My system:
OS 10.4.2
Dual 2Ghz G5
2G RAM
ATI 9800 PRO (128 RAM)

Now...
If you are like me, you are proud of your system and set EVERYTHING to its highest settings. Soooo... how about we goo back to "default" settings... I know I know, the thought is depressing... anyway, let's see if we crash there (I seriously doubt we will)...

Then we can keep adding to the settings and see when the problem happens.

QUESTION: Which settings are "easiest" on the system i.e. which ones do we raise and in what order?

Any ideas?

Dwaine

singitloud
09-24-2005, 08:26 AM
Originally posted by hilofoz:
I forgot to mention this: change your monitor res to 800 x 600 BEFORE opening up the game and the game should have been set to 800 x 600. I have managed to play continuously for 3 hours without a crash!

I noted that when I did not initially change my monitor resolution down before even opening the game, when I played the game, it crashed.

Hopefully, this is the work around.

Was this with all other VIDEO settings at their highest EXCEPT for resolution which you set at 800x600?

seanimogen
09-24-2005, 08:52 AM
I have encountered the same problem on my G5 2.3 DP with an ATI 9650 card. The game runs fine on my son's 17in G4 Power Book. I will be looking to get my money back

singitloud
09-24-2005, 08:55 AM
Originally posted by seanimogen:
I have encountered the same problem on my G5 2.3 DP with an ATI 9650 card. The game runs fine on my son's 17in G4 Power Book. I will be looking to get my money back

Funny. Mine game works on my PowerBook as well. Of course the settings are at default.

vcat72
09-24-2005, 09:44 AM
I get a crash if I set the video res at anything other than default 800x600 with ATI Radeon 9800 Pro. Audio settings are maxed but video settings are all default. If I tick the video res up even just one, I get a fairly reliable video/USB keyboard and mouse crash in the Esher speech at the opening of Taghira. (wonder why it goes down just there....). The ambient audio continues though after the crash, so it isn't catastrophic...but with no mouse and no keyboard, you have to do a hard restart. G5 1.8 single, 10.4.2.

singitloud
09-24-2005, 09:59 AM
I tried my suggestion - I reset all my video settings to default (still looks good) and have not crashed.

The real difference I see is that the edges are not as smooth. I think I will try to increase that setting next...

Dwaine

jjoonathan_
09-24-2005, 11:09 AM
Umm.... I just looked. THIS IS NOT A HARD CRASH!!!!!!


Ok, here is a stack back trace (over ssh):
#0 0x9000a778 in mach_msg_trap ()
#1 0x9000a6bc in mach_msg ()
#2 0x90a6466c in io_connect_map_memory ()
#3 0x143e681c in gldDestroyVertexArray ()
#4 0x143f3c14 in gldGetQueryInfo ()
#5 0x143eaa90 in gldPageoffBuffer ()
#6 0x142eb758 in gleExecuteVertexArrayRange ()
#7 0x142f5ddc in gleDrawArraysOrElements_VAR_Exec ()
#8 0x005a69a4 in BXIDirect3DDevice:http://forums.ubi.com/groupee_common/emoticons/icon_biggrin.gifrawIndexedPrimitive ()
#9 0x00327c24 in plRenderTriListFunc::RenderPrims ()
#10 0x00341898 in plDXPipeline::ILoopOverLayers ()
#11 0x00341750 in plDXPipeline::IRenderBufferSpan ()
#12 0x0033af58 in plDXPipeline::IRenderSpans ()
#13 0x0032be44 in plDXPipeline::Render ()
#14 0x002f9620 in plPageTreeMgr::IRenderVisList ()
#15 0x002f9474 in plPageTreeMgr::Render ()
#16 0x00235580 in plClient::IDraw ()
#17 0x00234e00 in plClient::MainLoop ()
#18 0x00237d88 in WinMain ()
#19 0x00237f04 in bxGameMain ()
#20 0x0001d430 in bxGameMainEventHandler ()
#21 0x931288d4 in DispatchEventToHandlers ()
#22 0x9312802c in SendEventToEventTargetInternal ()
#23 0x93127ea8 in SendEventToEventTargetWithOptions ()
#24 0x9312f1ec in ToolboxEventDispatcherHandler ()
#25 0x93128b24 in DispatchEventToHandlers ()
#26 0x9312802c in SendEventToEventTargetInternal ()
#27 0x9312edb0 in SendEventToEventTarget ()
#28 0x9316fce0 in ToolboxEventDispatcher ()
#29 0x9316fc6c in HLTBEventDispatcher ()
#30 0x9316e220 in RunApplicationEventLoop ()
#31 0x0001d3d4 in main ()

So it is dying in io_connect_map_memory while destroying the vertex arrays while flushing the frame... Let me see what happens if I force it to skip that and continue...

Nothing good. It just crashes again next frame. But I can force quit it instead of restarting http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

jjoonathan_
09-24-2005, 01:36 PM
It looks like this is a bug that is already on Apple's developer mailing lists....

http://lists.apple.com/archives/Mac-opengl/2005/Jul/msg00152.html

And this was the reply:
This looks like a crash that would occur if you are using client storage textures (which require manually managing you textures) and freeing a texture too early. Try using the GL_APPLE_fence extension (glTest/FinishFenceAPPLE) to avoid freeing textures before the driver is done with them. This is assuming it isn't a memory smasher, though...

On top of this crash, it looks like you are hitting an extra texture swizzle operation which could be avoided by providing the data in a different format like BGRA. Finally, you can use OpenGL Profiler to validate thread safety €" use the Xcode 2.1 installed version for the most accurate results :-)

Chris so umm, if you are a dev, do that^

hilofoz
09-24-2005, 08:43 PM
First I set the game to 800 x 600, then I quit out of the game, then I set my moniter to 800 x 600. I now very rarely have freezes. I have had a couple up in the observatory.

H


Originally posted by singitloud:
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by hilofoz:
I forgot to mention this: change your monitor res to 800 x 600 BEFORE opening up the game and the game should have been set to 800 x 600. I have managed to play continuously for 3 hours without a crash!

I noted that when I did not initially change my monitor resolution down before even opening the game, when I played the game, it crashed.

Hopefully, this is the work around.

Was this with all other VIDEO settings at their highest EXCEPT for resolution which you set at 800x600? </div></BLOCKQUOTE>

Polbrussel
09-25-2005, 01:18 PM
For what it's worth : I've tried to override the the OpenGL with the ATI display but with little luck. I also set the mouse to classic plus and (cross my fingers) no freeze of the screen so far.

singitloud
09-25-2005, 07:45 PM
Hey guys... here's my latest.

Still crashing occasionally - granted, I cannot discipline myself to lower any video settings other than the resolution...

kaylorrhaan
09-25-2005, 08:41 PM
I'm experiencing the same issues also; random hard freeze, and I did experience them in the Demo also. I am running the following:

iMac G5 (Ambient Light Sensor) 2.0 GHz
512 MB SDRAM
Mac OS X 10.4.2 (build 8C46)
ATI Radeon 9600 w/128 MB VRAM (chipset model ATY,RV351; ROM revision 113-xxxxx-117)

All the latest Quicktime 7 updates are installed, and I have no active peripherals attached except for an iPod shuffle and my Apple Bluetooth keyboard and mouse.

Like I said, I did have trouble with the demo also in the configuration.

I tried backing off from video options all maxed (Revelation was great in turning on the Depth of Field option) out to setting them all to the middle, and the resolution to 800 x 600. No better exprience though. I think I'll back off a little. Seems a shame not to be able to use the full power of a 128 MB video card though. Am I being Direct X'd?

Let me know if there is any additional information I can supply, but this is really trying; especially after having spent $59.99 for this game since the $49.99 version was not available for Mac.

Rev-O
09-25-2005, 10:20 PM
Rev A Dual 2 GHz G5, 1.5 gb ram, OS 10.4.2 Nvidia 6800 Ultra.
I've been playing for a bit with no issues at all. From browsing this forum it seems the only difference between my rig and the ones having problems is my graphics card. Is this an ATI only issue perhaps? I remember when Myst 4 was released, there were major issues with the 6800 and compatability that were fixed by an update to 10.3. Maybe the rumored 10.4.3 update holds some promise.

singitloud
09-25-2005, 10:35 PM
OKAY - I am having success.

I went to the ATI icon in System Preferences and set up a unique profile for MYST V in the OpenGL Overrides.

In my case I set it up for Best Quality and kept the game at 800x600 (can't really tell a difference between the resolutions anyway)

IT HAS RUN FLAWLESSLY!!!!!!!

Oddgit
09-26-2005, 12:00 AM
this reminds me of a bug that infected LightWave, it was an ATi issue, they had to issue a hot fix. LightWave would lock your system, necessitating a restart.
i am expierencing the same crash issue, Rev a g5, X800 2.5gb ram, all curent system drivers and os

kerrica666
09-26-2005, 06:32 AM
I know that it has already been mentioned here but playing on Panther so far has given me no problems. I originally played the game on my brother's Tigered computer which gave a lot of problems; glitches, jerkiness, random crashes etc (espcially in Todelmer). My computer is virtully identical to his except that I run Panther instead. I'm running a 2Ghz G5 with 1GB RAM and ATI Radeon 9600. If you have two Hard drives there is the option of installing Panther on the second one and running the game that way.

Baroque
09-26-2005, 09:47 AM
This is annoying, but 10.4.3 is due within the next few weeks and it's supposed to fix over 500 bugs.

Hopefully it'll fix this OpenGL issue too.

MyMyst5
09-26-2005, 02:41 PM
Same issue with my G5 dual, 10.4.2.
800x600 switching did not solve the problem.
Think it is now to Ubi to deliver a bug free release. ATI 9600 board is on their list.
And no other program does this.
Former Myst 4 was running smoothly on the same system.

hilofoz
09-27-2005, 01:37 AM
OK, tried these settings on my G5 with ATI 9600 and the game ran without so much as a hiccup.

Monitor: does not matter

Game: 800 x 600 Recommended only
Windowed : off
Shadows : on
Dynamic reflections : on
Wait for vertical sync : on
Video quality : just below half
Texture quality : half
Antialiasing : off
Anisotropic filtering : off

Hope it works for you

WSTE_M
09-30-2005, 12:02 PM
For me, the game crashes less after installing the latest ATi Displays (4.5.6) (found on ATi website)
But the game still crashes...

kaylorrhaan
09-30-2005, 06:58 PM
I got the following from UBI support:
"There is a known problem with the latest Redeon [read: Radeon]drivers and Myst V. Until the next driver update is released, you will need to go into the graphics options of the game and turn off anti aliasing and anisotropic filtering. If the problem persists after turning off these two options, you will need to lower all of the graphics settings to their lowest levels. For more information, please refer to the forums for the game at http://forums.ubi.com"

I have turned both of these options off, and have had no crashes since. The sad thing is that I have almost finished the game, and there's no patch!

hdheer
10-01-2005, 01:42 AM
I got a similar response just today from Ubisoft support:
Response (UK Technical Support) - 10/01/2005 12:35 AM
Hello Hubert,

Please try switching off or lowering the Anistropic filtering within the game.

Best Regards,
Ubisoft Technical SUpport
It's sad that with a game like Myst with it's stunning graphics I can't take advantages of my graphics card, and just have to play it like it's a game with graphic quality of 8years ago... sad. Even sadder.. .no word that Ubisoft is working on a patch...Probably because it's the latest installment and they don't need to hold customers for Myst VI, VII, XX.

Heimdall_G
10-01-2005, 09:18 AM
There's more hope for a patch.

Chris Leyton (Editor, The Mercury News (http://www.mercurynews.com/mld/mercurynews/)) has reported in a TVG article posted on 9/29/05 (http://www.totalvideogames.com/news/Cyan_Worlds_Survives_8584_0_0.htm) that Rand Miller is saying that Cyan has "...rehired almost everybody." This is great news!

If Cyan is really back in business, a patch *may* be forthcoming relatively soon.

Bahro1992
10-01-2005, 09:33 PM
This is what solved the problem for me:

-I got the ATi displays from apple- not the latest ones from ATi
-I created a custom profile for Myst V

and it worked. Todelmer crashes periodically, but I think that is an unrelated bug.

I am on an iMac G5, 2GHz, 1 GB ram, with the ATI Radeon 9600, and Mac OSX 10.4.2.

Thorzdad
10-02-2005, 08:45 AM
Heimdall, that is great news! Hope it pans-out for the best. Here's hoping...

kaylorrhaan
10-02-2005, 03:20 PM
Originally posted by Bahro1992:
This is what solved the problem for me:

-I got the ATi displays from apple- not the latest ones from ATi
-I created a custom profile for Myst V

and it worked. Todelmer crashes periodically, but I think that is an unrelated bug.

I am on an iMac G5, 2GHz, 1 GB ram, with the ATI Radeon 9600, and Mac OSX 10.4.2.

Do you have a link for this download? BTW: I've finished the game, so going back with all the graphics options cranked would be fun.

Tesseract_
10-05-2005, 11:19 AM
Originally posted by jjoonathan_:
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Please don't be too fast at blaming the drivers. There are many ways to write bugs when handling OpenGL code (believe me, I wrote some myself ). So have I. The reason why I suspect the drivers is because it is a "hard" crash: the whole computer seems to die. That is no small thing on a mac. I can't name any other program that does that. In all my experience writing open GL code, I have never managed to get a hard crash. Heck, I have never managed to crash 10.x period! My reasoning is that the error happens above error-management, and that is why it crashes... </div></BLOCKQUOTE>
Neverwinter Nights occasionally manages to lock up my system (Dual G5, 10.4.2, Radeon 9800XT, 1.5 GB RAM) in the same way as Myst V. This certainly indicates a driver problem, but I still can't see how a problem like this got past QA without the driver bug being worked around. (Neverwinter Nights has had this problem since at least OS X 10.3.5 BTW, so it's not a new issue in Tiger.)

Sometimes the freeze causes a panic log to be generated, sometimes not. The logs contain the message "vnode_put(3054c60): iocount < 1", which I tracked down in the kernel source: an assertion is failing in bsd/vfs/vfs_subr.c, line 3205. I haven't had any success in figuring out why it's happening.

Tesseract_
10-05-2005, 11:33 AM
Originally posted by artumar:
Is it possible to uninstall ATI drivers (4.5.5) and revert back to the ones installed by default by Tiger?
ATI Displays (which I assume you are referring to, as the second latest version of it is 4.5.5) is not a driver. It is a control panel which talks to the driver and gets it to change settings, for example overriding a game's FSAA or AF setting.

artumar
10-05-2005, 11:42 AM
ATI Displays (which I assume you are referring to, as the second latest version of it is 4.5.5) is not a driver. It is a control panel which talks to the driver and gets it to change settings, for example overriding a game's FSAA or AF setting.

Thanks a lot for the information, Tesseract_ http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

Tesseract_
10-06-2005, 10:32 AM
Well, the good news is that Myst V isn't freezing for me any more. The not so good news for others with this problem is that I fixed it by upgrading my video card to a Radeon X800. I applied the latest firmware update right away, so I don't know if it would have locked up Myst V prior to that, but previous posts here suggest that it would have.

It really looks like these freezes are caused by a firmware bug in some ATI cards. So I'd recommend that anyone with a retail card apply the latest firmware update. Unfortunately, there are no firmware updates available for OEM cards (I previously had an OEM 9800XT) so it looks like owners of those will have to wait for Apple to fix things in an OS update. http://forums.ubi.com/groupee_common/emoticons/icon_frown.gif

EDIT: I spoke too soon. Even with the X800 the game freezes in the age with the icebergs (can't remember its name). However, I killed the ATI Monitor process (started by ATI Displays) and since then the game seems stable.

By the way, it seems strange that I could get to the citadel at the end of Todelmer and release part of the slate without solving a single puzzle. I just linked straight there from the pedestal in the rest age. Is that meant to happen or is it another bug?

wheatie21
10-09-2005, 05:47 AM
Also running Radeon 9600XT on 2 MHz DP OSX 10.4.2. - crashed frequently. Rather oddly find it crashes least if have resolution at 1600 x 1200 but anisotropic filtering and antialiasing off. Video and texture quality seem OK and game runs MUCH smoother.

Thorzdad
10-09-2005, 10:34 PM
9600XT and 10.3.9.
Started playing using default settings and the game crashed as soon as Yeesha sent me to Escher. Then I switched antialiasing and antistropic off and started running at 1920x1200 (full-screen on a 23" cinema display) All seems well after several hours of play. Some edge jaggies here and there, but it's not crashing.
Still, I hope a patch is developed. The game looks gorgeous with all the bells and whistles enabled.

josuit2
10-10-2005, 02:00 AM
Machine 1 (work): G5, dual 2.7 Ghz, 2 Gb ram, 'old' 21" Studio Display Monitor on ATY,RV351 card. Constant video freezes. Have to restart machine with power button.
Machine 2 (home): G5, dual 2 Ghz, 1 Gb ram, Ghz 22" Apple Cinema Display. With default settings constant video crashes. With video quality set to half, textures set to half all goes reasonable well. (This is ridiculous offcourse: one of the fastest machines in the world cannot play the video's in full quality...). Some puzzles make crahs the game anyway (the four controls in the power room in the world with the sphere...). AFTER playing the game though it is ALWAYS impossible to switch off the computer normally. It hangs showing the desktop picture with nothing anymore on it. And it is ALWAYS impossible to eject the DVD. Only after a restart the disk can be ejected.
Also there should be one journal to replay all the speeches made by caracters in the game: It stays empty all the time although I have seen this character allready many times.
Both machines run a automaticly constantly fully updated version of Tiger.

I guess it is cheaper to use us customers as gametesters instead of selling a properly tested game. Un fortunately it spoils so much of the fun! I would rather pay a couple of bucks extra (although the price is high enough) and play a good working game instead of this annoying crab.

kaylorrhaan
10-22-2005, 11:43 AM
From Tesseract:
"By the way, it seems strange that I could get to the citadel at the end of Todelmer and release part of the slate without solving a single puzzle. I just linked straight there from the pedestal in the rest age. Is that meant to happen or is it another bug?"

I'm afraid it's another bug, and one I've been wating to see if they have a patch for. I never finished the steam puzzle. I put the tablet down once to call the Bahro to come and active the heat when all of a sudden I found myself without the stone tablet and no Bahro and no heat!

I went to the pedestal in the middle of the village, and linked back to the ice cave pedestal. There I found the final symbol present on the pedestal and linked to the Keep in Taghira.

It's like the game got tired of me trying to solve the puzzle and just gave up! I'd like to see a patch soon. I've finished the game, but being able to play with anti-aliasing and ansitropic filter on would increase the enjoyment, not to mention this little glitch!

Another glitch I had was on Laki'ahn where I continued and instead of being on top of the column in the Arena, I WAS the column! I could look down and see the hole I was in, and I could not leave the confines of the column hole. I was the column. It took going back to a saved area and starting with Laki'ahn all over again to overcome this glitch. Not pretty.

radm1f
10-23-2005, 10:29 PM
I am using Dual 2GHZ G5, 1.5Gb RAM, ATI9600 OEM, 10.4.2.

Same problem 5 min into the game. So after reading all 5 pages of this thread is there a definitive answer?

julian1937
10-24-2005, 01:12 AM
I'm sorry, but I didn't pay $10 more than PC users just to get a game that crashes on my computer with no word from Ubi. It's their problem if their game doesn't support Apple's ATI drivers, not mine. I'm gonna want answers (as in a patch) to this problem very, very soon. http://forums.ubi.com/groupee_common/emoticons/icon_mad.gif[/QUOTE] <pre class="ip-ubbcode-code-pre"> </pre>


Quite agree. I have exactly the same problem on a G5/OS 10.4.2. Freezes in its tracks and the only way out is a hard shut down. If it's not Mac compatible, why did Ubi release it?

Thorzdad
10-24-2005, 08:10 AM
Originally posted by radm1f:Same problem 5 min into the game. So after reading all 5 pages of this thread is there a definitive answer?

The best solution is to turn off both anti-aliasing and anti anisotropic filtering in the game settings. That seemed to fix my crashing completely and allowed me to finish the game.

The quality hit from doing this is not as bad as you may think. Yes, you will miss-out on some of the cooler details (for instance...with both anti-aliasing and anisotropic filtering on, the "bubbles" actually wobble and deform slightly, as a soap bubbles does in a breeze...with them off, they appear as motionless domes.)

Depending on your card, you might also want to turn-down the settings on the video quality and texture quality, just get the game to play as smoothly as possible. Obviously the better the card, the less you will have to turn those two down.

The problem isn't entirely with Cyan/Ubi. This seems to be a problem with the ATI drivers on the Mac. AFAIK, ATI cards on the PC are not affected. And I'm not sure if it is just the OEM cards and drivers supplied by Apple that are having this problem. How many of you are using RETAIL ATI cards and drivers and still having the problem? Remember, Apple supplies it's own drivers and ROM updates to the OEM cards. I took ATIs own retail ROM update and applied it to my OEM card. It seemed to work. At least nothing bad happened. YMMV. It has been pointed out that you can run the risk of borking your card doing exactly what I did.

brian_wells
10-31-2005, 07:15 PM
FWIW, the Mac OS X 10.4.3 upgrade was just released and delivers improved reliability and compatibility.

However, a fix for the Myst V crashing bug is not included http://forums.ubi.com/groupee_common/emoticons/icon_frown.gif

It looks like we need to look to Ubisoft for the fix.

I was able to play through the entire game without crashing by turning off Anistropic filtering and running in Windowed mode. I'm not sure how much the windowed mode helped since it did crash in that mode with Anistropic filtering turned on.

€" Brian

Tesseract_
10-31-2005, 07:31 PM
Thorzdad: I had the same freezing problems with an OEM 9800 as I now do with a retail X800.

brian_wells: Same here, 10.4.3 doesn't help. The only way I can get a reasonably stable Myst V experience is still to disable the ATI Monitor and disable FSAA/AF/shadows.

It's possible that the problems with Myst V and the ATI drivers became apparent too late in the 10.4.3 development cycle for a fix to be included. So we may get a fix in 10.4.4, but that is quite a way off. Regardless of whose bug it is, Ubi really needs to release a patch with a workaround for this problem.

Thorzdad
11-01-2005, 05:40 AM
Originally posted by brian_wells:I was able to play through the entire game without crashing by turning off Anistropic filtering and running in Windowed mode. I'm not sure how much the windowed mode helped since it did crash in that mode with Anistropic filtering turned on.

€" Brian

Windowed mode doesn't seem to make a difference. It's clearly the anistropic filtering and FSAA settings that make the lethal difference.

I'm currently re-playing the game with those settings turned OFF in the game while using the seperate ATI Displays control to turn those settings back on at the card itself. So far, everything seems to run fine.

FishCow
11-03-2005, 01:50 PM
I can confirm what Thorzdad has said.
I have turned off those settings in the game but re enabled them in ATI displays.
Runs like a dream at 1280x1024 with Video and Textures cranked up full within the game prefs

swpalmer
11-05-2005, 10:12 PM
Originally posted by kchasel:
I'm sorry, but I didn't pay $10 more than PC users just to get a game that crashes on my computer with no word from Ubi.

Well I just picked up the PC version because the stores around here don't carry the Mac version. I would have got the PC/Mac DVD. Like I did for Myst IV.

But I know the game used Java, and I had the Mac demo installed, so I wondered if it was possible to use the game data files from the PC version with the engine from the demo version.
And guess what? Turns out it I didn't have to do anything fancy like that. The PC 3-CD set will install on a Mac. I'm playing it on my powerbook right now!

The weasels at UBI crippled the CD installer so it would only run on PC, but you can work around that if you know what your are doing.
If that's how UBI markets their stuff maybe next time I will just pirate the thing - bloody weasels!

edoates
12-21-2005, 06:14 PM
G5 2.5DP, 4GB ram, etc. ATI 9600, all apple memory.

WIth DEDAULT settings, game freezes, hard reboot required.

One of the moderators blathered on about some video cards, etc. not being good at running the game. That I can accept, though this one year old computer is pretty capable in all other ways. But I still accept that a less than capable card may result is poor performance.

BUT NOT A FREEZE or crash requiring a hard restart: that is simple sloppy and irresponsible programming by lazy and/or incompetent programmers.

If that is UBISoft's answer to a clear software problem for a system which meets the specifications (and then some), then I want a refund. Where do I go to get it? The retailer doesn't take opened software back.

This is nuts.

Heimdall_G
12-22-2005, 09:48 AM
Please note that all Moderators are unpaid volunteers, who are taking time out of their non-Myst lives to help and give advice. To folks like you.

Blathered on, eh? Perhaps you didn't intend to be insulting, but let's look at the definitions.

Noun: blather - foolish gibberish, voluble, foolish, or nonsensical talk.
Verb: blather - to talk foolishly or nonsensically, or concerning matters of no consequence.

If you did intend an insult, kindly take yourself and your rant somewhere else.

Since Ubisoft employees don't visit these forums, try:

-- Group worldwide office addresses and phone numbers (http://www.ubisoftgroup.com/AboutUbisoft/Default.aspx?cpid=756)
-- Group worldwide press contacts, with names and Email addresses (http://www.ubisoftgroup.com/MediaCenter/Default.aspx?cpid=32)

Call Ubisoft Technical Support at (919) 460-9778 in the US or look for an International Technical Support phone number (http://www.ubi.com/US/Support/InternationalSupport.aspx).

Send a support request/question to a Technical Support Representative using 'Ask a Question'.
-- Click on the Ubisoft Solution Center's Ask a Question tab (http://ubisoft.custhelp.com/cgi-bin/ubisoft.cfg/php/enduser/std_alp.php).
-- Log in and submit your report via Ask a Question (http://ubisoft.custhelp.com/cgi-bin/ubisoft.cfg/php/enduser/ask.php?p_lva=9833&p_sp=&p_li=).

nanoukmetal
12-22-2005, 12:05 PM
edoates I find you and many others have a strange life's philosophy.

Let me give you an example.
You buy a new car from a franchised dealer Then one day something goes wrong and you cannot use your car anymore. You would go back to the dealer and ask them to fix it (under warranty).
Let us say that the dealer refuses to fix your car. (ever heard about that ?)
The next two choices would be , leave the car in the driveway and take them to court.
Or go to the next corner car mechanic and pay for the repair.
But if you start giving a big lecture because you car is still under warranty and you expect it to be fixed for free, what do you think his attitude toward you will be ?
Well this exactly what I see happening over here much too often.
The big difference here is you get the help for free and you are the one who is going to do the mechcanics.
If you are ready to pay mayby you should hire a computer consultant who will do the job for you

edoates
12-22-2005, 06:07 PM
If I by a car and it does not run even close to as advertised, in fact you get to take it back (California Lemon Law). I bought the program yesterday. In fact, if the car is under warranty and is not fixed in reasonable time, or continues to have the same problem, you also get to return it.

I have been developing software since 1967, so I kind of know what I'm talking about. Clearly, Myst V was never tested in an ATI environment, even though it is listed as being supported.

The software does not even come close to working as advertised, and I should get a refund from the manufacturer and/or distributor.



Originally posted by nanoukmetal:
edoates I find you and many others have a strange life's philosophy.

Let me give you an example.
You buy a new car from a franchised dealer Then one day something goes wrong and you cannot use your car anymore. You would go back to the dealer and ask them to fix it (under warranty).
Let us say that the dealer refuses to fix your car. (ever heard about that ?)
The next two choices would be , leave the car in the driveway and take them to court.
Or go to the next corner car mechanic and pay for the repair.
But if you start giving a big lecture because you car is still under warranty and you expect it to be fixed for free, what do you think his attitude toward you will be ?
Well this exactly what I see happening over here much too often.
The big difference here is you get the help for free and you are the one who is going to do the mechcanics.
If you are ready to pay mayby you should hire a computer consultant who will do the job for you

nanoukmetal
12-22-2005, 06:22 PM
well if you really want a refund, you are not posting at the right place. Do what Heimdall suggested and try Ubisoft support which is not the same site as this one. Mayby you have mistaken one for the other.

edoates
01-01-2006, 04:55 PM
[QUOTE]Originally posted by Heimdall G:

Blathered on, eh? Perhaps you didn't intend to be insulting, but let's look at the definitions.

Noun: blather - foolish gibberish, voluble, foolish, or nonsensical talk.
Verb: blather - to talk foolishly or nonsensically, or concerning matters of no consequence.

Yes, In intended an insult. It appears that this Cyan/UBISoft game does not run well (or at all) with ATI cards like the 9600. To defend UBI and Cyan's lack of QA and/or testing is blathering, as in "foolish talk." My expecting them to fix it is also blathering.

The non-blathering resonse would be that UBI anc Cyan are selling untested junk with essentially no recourse for the buyers who were fooled. Since many Macs are sold with ATI cards and the default choice, the game not running there means that actually, Mac are NOT supported by the game. That should be clearly stated on the packaging.

Tesseract_
01-10-2006, 09:29 PM
A combination of Mac OS X 10.4.4 and ATI Displays 4.5.7 seems to have fixed all Myst V freezing problems for me so far (knock on wood). I'll need to play some more to be totally sure, but so far I've been able to find all the symbols in Todelmer, which I could never have done before without a lockup.

ostkrok
01-13-2006, 02:31 AM
Mac OS X 10.4.4 seems to have solved the problem, at least for me. Since updating I haven't had any crashes not even on the highest video-settings.

Alahmnat
01-13-2006, 01:54 PM
Well, that's w00t-worthy... I'll have to give it a test run later and see if it's fixed for me as well.

hh83917
01-14-2006, 10:29 AM
Upgrading to 10.4.4 with OEM ati x850xt card, the game still crashes for me. I'm using a powermac g5 2.7.

Graphics card info after 10.4.4.

ATI Radeon X850 XT:

Chipset Model: ATY,R481
Type: Display
Bus: AGP
Slot: SLOT-1
VRAM (Total): 256 MB
Vendor: ATI (0x1002)
Device ID: 0x4a48
Revision ID: 0x0000
ROM Revision: 113-A35804-108
Displays:
Cinema Display:
Display Type: LCD
Resolution: 1680 x 1050
Depth: 32-bit Color
Core Image: Supported
Main Display: Yes
Mirror: Off
Online: Yes
Quartz Extreme: Supported
Rotation: Supported
Display:
Status: No display connected

Tesseract_
01-16-2006, 06:18 AM
Originally posted by hh83917:
Upgrading to 10.4.4 with OEM ati x850xt card, the game still crashes for me. I'm using a powermac g5 2.7.
Is this a "normal" kind of crash, where it drops you back into the Finder and offers to send a crash report to Apple; or the more nasty freeze where you can't even force quit the game or do anything else with the GUI? (The latter is what seems to be fixed by 10.4.4.) Are you using ATI Displays? If so, what version?

hh83917
01-16-2006, 08:12 PM
The crash I've experienced was my screen froze with the sound effects in the background still playing. I lost all control of my mac. No response from my keyboard and mouse and I had to held on the power button to force it to restart. BTW I am using apple cinema display 20".

mac_or_myst
01-20-2006, 05:44 PM
Recently installed the game. Apparantly 10.4.4 does nothing for my iMac 2.0 Radeon 9600 128 MB. Freezing occurs at the same place everytime, in the first video of a girl talking.

Any news on a patch?

flamingo8pink
01-21-2006, 02:23 PM
Hi,

We have an iMac G5 2.1 GHz with iSight, 1.5 GB RAM, Radeon X 600XT card, OS 10.4.4. We just installed the game and it's been crashing catastrophically. We tried setting the options to the Default settings, and the game crashes the entire machine during Yeesha's speech.

We don't know what driver version we have for the ATI card, is there any way to find that out somewhere?

The solution presented most consistently in this thread (dumb-down the settings) doesn't work for us, and we have very recent hardware and the latest OSX.

A patch would be nice, but what to do in the meantime?

Flamingo Pink

MacHeadCase
01-22-2006, 01:33 PM
Hi all! I too am experiencing the same crash problems as previously described. I doubt that Ubisoft will be fast in releasing an update, if they ever do release one, that is. And I personally think it is utter nonsense to play this game at the lowest settings when we have top of the line computers and pay as was mentioned before ten dollars more than Windows users. It's an insult to Mac users but then again Ubisoft has treated Mac users as second class citizens for quite some time.

Anyway, on with the topic at hand. Has anyone here tried ATIccelerator II (http://mapage.noos.fr/campahunta/index.html) (there is another link here (http://thomas.perrier.name/software/ATIcceleratorII.html))? There is some reader feedback on this hack at XLR8YourMac (http://www.xlr8yourmac.com/Graphics/aticelleratorII_reports.html). I would just be afraid to muck up my system on this new iMac G5 2.1GHz 1.5GB RAM on Mac OS X Tiger 10.4.4 I just got last Monday (yep I have the same specs as you do FP). It works perfectly. Not only that but I wouldn't want to risk the chance (or bad luck more like it) to void my warranty either.

Any thoughts?

flamingo8pink
01-22-2006, 09:24 PM
Okay,

So dumbing-down does work actually, but it's icky to look at. Anti-aliasing certainly adds to the visual appreciation of the game! We turned it on a teensy bit, because setting it totally off was... off-putting visually.

Ah well, a patch would still be nice so that we could get better visuals. It feels like we've gone back a few years, to the first Atlantis game. This game looks older than Myst IV Revelation. Strange.

Thorzdad
01-23-2006, 05:35 AM
Dumbing down the game settings is only part of it, though.
If you have the ATI Displays control installed, try adjusting the 3D settings to what you want there.
Using the on-card controls instead of the in-game controls seems to work much better.

MacHeadCase
01-23-2006, 05:52 AM
Thanks for your reply, Thorzdad. On the iMac G5 I see no way of adjusting the ATI X600 XT. The ATIccelerator II seems to install one though from screenshots I've seen.

I am a bit afraid of installing this hack as my iMac is brand new and I've owned it only for one week! Got it last Monday and I wouldn't want to void my warranty...

Alahmnat
01-23-2006, 04:06 PM
You can install Mac drivers for ATi cards that include the ATi Displays control for System Preferences by downloading them from ATi's website without worrying about voiding your warranty.

MacHeadCase
01-23-2006, 05:43 PM
Thank you for your reply, Alahmnat.

I downloaded and installed the ATI Displays Updater 4.5.7 (http://www.macupdate.com/info.php/id/13327).

Well that didn't work. I had a black screen, I heard the music from the game but couldn't see anything. The good thing was, I could force quit the game instead of using a hard shut down with the power button.

So back to square one, i.e. playing the game with the lowest settings again and the game looking ultra crappy.

Bov2006
01-24-2006, 10:19 AM
Hi, happy to know I'm not the only one€¦ Received Myst V for Xmas and had the same problem of freezing. I know we are in winter, but, well€¦ I'll be happy you find a solution, because I'm not good at all at computers, so, I won't be the one to find it !
Playing on G5 for the rest, no idea where to look to know€¦ http://forums.ubi.com/images/smilies/35.gif

MacHeadCase
01-24-2006, 10:29 AM
Hi Bov2006! Yeah I posted at Apple Discussions about this as well. So far nothing has come up as a solution. I will try a couple of things. I will try to install the bloody game in another user account to see if the problem persists. I will also run Apple's Hardware Test just to rule out any problems on that side.

And after that, if I find no answers to this, I'll be really stuck...

MacHeadCase
01-24-2006, 01:40 PM
Here is an interesting development!

ThomasG, a member of Apple Discussions, talked about the Java version that was needed for the game. I checked my system only to find I had two versions! The older one, 1.3.1, probably was imported from my old G4 iMac when I used Tiger€s Setup Assistant last Monday when I got my new iMac G5. I have since dragged to the trash the older version but I think it must have done something to the installation of the game€¦

Anyway, what I did this morning was install the game in another user account. The old Java was out of harm€s way and I played the game for about an hour with antialiasing at full, anisotropic filtering set at about three quarters at 800 X 600 screen rez and not one crash has occurred during gameplay. These settings, except the 800X600 rez exceed the default settings! Will pursue this to make sure this just might be the fix but intuitively I would say that it looks like the game is ultra sensitive to the version of Java you have installed during its installation and if you happen to have an older version floating around somewhere, it just might bugger up the game.

I used just a few minutes ago OnyX to clear out the system cache and other stuff. Maybe this will help in getting rid of bits and pieces left behind by the old Java version€¦

I might reinstall the 10.4.4 combo update in case it would clear things up even further. I don€t know if reinstalling the latest Java would fix things in my user account or if I absolutely have to play the game till the end in the other user account from now on€¦

One thing is for sure, playing with these higher settings makes for a much nicer looking Myst version and this game deserves to go out with a grandiose bang not like a wet firecracker...

Alahmnat
01-24-2006, 02:27 PM
For the sake of those who don't know where to look for it, could you post more detailed instructions on how to remove Java 1.3.1 from the system?

swpalmer
01-24-2006, 07:24 PM
Java 1.3.1 is a part of the operating system and should not be removed. Let Apple remove it when they feel it should be removed by a system update.

MacHeadCase
01-25-2006, 09:19 AM
MY enthusiastic reaction was a bit premature. It has crashed again late last night and this morning. So I am back to square one. I didn't empty the trash so I will put Java 1.3.1 back. Thanks for your reply swpalmer. The path for the file that I had put in the trash (without trashing it) is:

/Applications/Utilities/Java

So back to waiting for a patch...

Bov2006
01-25-2006, 12:10 PM
Hi MacHeadCase, I've found a solution for the moment : I play on an old G4 but beware of headaches, the picture is "staccato" : cut as in an old film€¦ bouhhhhhhh http://forums.ubi.com/images/smilies/cry.gif

MacHeadCase
01-25-2006, 12:21 PM
This absolutely makes no sense at all... http://forums.ubi.com/groupee_common/emoticons/icon_mad.gif

Sorry to hear you had to use an old G4. I still have my old G4 iMac lying around but I don't make the d@mn specs so I won't even try.

swpalmer
01-25-2006, 01:29 PM
If you only moved something from Applications/Utilities then you didn't change anything at all that would affect the game. The only thing you will find there are.. you ready... utilities. They aren't a core part of the Java runtime and generally aren't used by any programs that use Java.

Installing the latest Java updates might affect the game. I know the games installer was done in Java, (that's how I managed to install and run the so-called "PC" version on my Mac) but I'm not sure how much of the main game is Java. It would make a lot of sense for most of the game to be Java so the code could be shared with the PC version, but it's clear than when it comes to the code to display the world that it is using PC or Mac specific code for that.

For those that are having problems have you checked for error messages using Console.app?

MacHeadCase
01-25-2006, 01:47 PM
Can you make any sense out of the logs? I could try posting something here...

And what exactly would I be looking for? Is there a line of code I am looking for in particular? There are a lot of logs... http://forums.ubi.com/images/smilies/53.gif

swpalmer
01-25-2006, 02:59 PM
It all depends on what actually gets logged. Sometimes they will clearly point to a specific software component that is at fault, sometimes they are useless.

MacHeadCase
01-25-2006, 03:10 PM
Well I've saved some files here in case you could make heads or tails out of them.

I just want to enjoy the game and forget about it crashing. http://forums.ubi.com/images/smilies/16x16_smiley-sad.gif

It might already be too late for this anyway... http://forums.ubi.com/groupee_common/emoticons/icon_frown.gif

MacHeadCase
01-25-2006, 07:31 PM
Just ran the Hardware Test twice in Extended Mode and everything passed...

deltica
01-27-2006, 03:07 PM
hello:

I'have been reading and I have the same problem with my game,every time I 'm playing suddently quits and I have to restart the game I already lower the settings in the graphics and turn off the antialiasing and the other stuff but I still crashing and I dont know what to do, plesase some advice I'll give you my computer info; thanks

Mac OS X 10.3.9
Machine Model: iMac G5
CPU Type: PowerPC G5 (3.0)
Number Of CPUs: 1
CPU Speed: 1.8 GHz
L2 Cache (per CPU): 512 KB
Memory: 768 MB

Video card:
GeForce FX 5200:

Type: display
Bus: AGP
Slot: AGP
VRAM (Total): 64 MB
Vendor: nVIDIA (0x10de)

MacHeadCase
01-27-2006, 03:19 PM
Hi deltica. I for one have given up. I've uninstalled the game and will not play it again till there is a fix that shows up. If there isn't well I just got myself a 60 dollar coaster... Neat-o. http://forums.ubi.com/groupee_common/emoticons/icon_mad.gif

I am not going to wait till this game brings down my whole machine and corrupts the system.

deltica
01-27-2006, 03:27 PM
I'm about to do the same its a shame...
Thanks

MacHeadCase
01-27-2006, 07:45 PM
Oh and something I forgot to say. Don't use the Uninstall program included with Myst V. It deleted all the games I had installed in my computer. Great programming skills at Ubisoft. I will never ever buy a Ubisoft product as long as I live.

MacHeadCase
01-29-2006, 07:41 AM
I have sent an email to Ubisoft support to let them know there is a problem and that a patch might be a very good idea. I hope that all of you that are experiencing problems will email them as well otherwise they'll think it's only my problem and my iMac that is at fault.

I invite all of you that cannot play this game on your Macs to email a complaint. I will also post this in Apple Discussions and on my blog. It would be nice if Ubisoft stopped ignoring Mac users. The product I have now in my hands is certainly not worth the price I paid for it. In fact, I paid 60 dollars for a game that is unplayable in a spiffy lookin' box.

This is the only way we can get a patch to allow us to play Myst V on our Macs, those of us who have freezing problems.

It only takes 5 minutes of your time to do so. You will have to register but it is worth it for the Mac gaming community.

Thank you.

Alahmnat
01-29-2006, 09:28 AM
I urge anyone who is intent on emailing UbiSoft about this problem to do so POLITELY, as large companies are far less likely to take irate rants seriously (go figure). Please maintain a level of civility and calm when contacting UbiSoft support or any of its other offices. I completely understand your frustrations, as the game has a tendency to lock up for me as well, but please, be civil about it.

MacHeadCase
01-30-2006, 12:46 PM
Alahmnat, I was, have no fear.

This is the reply I got from Ubisoft Support.


Response (Jason) - 01/30/2006 17:17
There is a known problem with the latest Redeon drivers and Myst V. Until the next driver update is released, you will need to go into the graphics options of the game and turn off anti aliasing and anisotropic filtering. If the problem persists after turning off these two options, you will need to lower all of the graphics settings to their lowest levels. For more information, please refer to the forums for the game at http://forums.ubi.com

I think it's clear they won't be the ones releasing the patch but expect Apple, most probably, to release a new Radeon driver.

So there you have it folks. Ubisoft loves and cares for us.

swpalmer
01-30-2006, 02:55 PM
You expect Ubisoft to fix a bug in ATI's drivers? Seems the situation is out of their hands, they can't be responsible for the driver code. Specially for drivers that weren't available when they were testing.

In other words: Your beef should be with ATI not Ubisoft. Complain to ATI and have them fix their crappy drivers.

Thorzdad
01-30-2006, 03:06 PM
I may have missed it, but can you point to where it's claimed that the ATI drivers weren't available when Ubi was testing?

swpalmer
01-30-2006, 04:02 PM
It was implied in the statement "There is a known problem with the latest Redeon drivers..."

I'm making the assumption that the drivers were released after Myst V. I don't follow the driver updates that closely, but I know that OpenGL driver updates were part of recent system updates from Apple.

I would be very surprised if Ubisoft experienced these issues during their own testing, and unless they are actually using the OpenGL APIs incorrectly, the blame lies squarely with the driver writers. You can't blame Ubisoft if they had a working game and some other company broke a core part of the operating system (as drivers are) AFTER they finished it. Ubisoft's only real course of action is to put pressure on ATI and Apple. I suppose they could accept returns, but with software that becomes a slippery slope. They did have a free demo that allowed people to test the software on their computers, and that seems like a reasonable compromise to opening up a return policy that would be exploited by software pirates.

I'm not saying the situation doesn't suck. But the anger and complaints need to be properly addressed... I think the evidence points mainly to ATI and partly to Apple. Ubisoft is caught up in the middle and the main problem with them is a lack of communication.. probably because they have to be careful about blaming other companies and getting sued.

maxwell777
02-07-2006, 10:54 PM
why no response from ubisoft?

sheesh!

Heimdall_G
02-08-2006, 02:51 PM
Do you mean no response to something you submitted to Ubi, or to this topic?

If you mean to this topic, it's because Ubi folks don't visit these Forums. Or if they do, they don't admit it. You'd think that visiting a Forum that details problems with your product would be a no-brainer.

If you mean to something you submitted to Ubi, don't forget that these are Mac problems....

Heimdall

Alahmnat
02-08-2006, 11:16 PM
Originally posted by Heimdall G:
You'd think that visiting a Forum that details problems with your product be a no-brainer.
In defense of customer support (because they seriously need all the help they can get, given their apparent abilities... *ahem*), there are a number of companies that leave the forums to customer-to-customer support because of the manpower requirements involved in supporting the volume of products, especially in a company as wide-ranging as Ubi. Heck, they have a hard enough time keeping community management people staffed for these forums. Imagine the response time nightmare it would create if they actually had official support here.

Thorzdad
02-09-2006, 06:15 AM
Official support would be too much to expect, However, I am sure that this forum is not unknown to the folks at Ubi. I would be very surprised if they didn't, occasionally, look in to see what their customers are saying. It doesn't take much of an effort to have someone drop a note in a thread just to say "We hear you." or "You're all hallucinating." or something. It's basic PR.

Heimdall_G
02-09-2006, 08:18 AM
"Visiting", not "supporting". Direct tech support by Ubi isn't what I had in mind.

What I did have in mind was at least an occasional acknowledgement that Ubi listens. Especially for the Mac folks, a bit of encouragement (basic PR?) would go a very long way!

This really isn't worth discussing, I guess. Our world is what it is, and it ain't likely to change.

kh.raddy
02-21-2006, 03:01 AM
having read through these seven pages with no obvious solution to this lock up problem, I'm just going to add my name to this list of disappointed purchasers of Myst 5. I'm running a G5 Dual 2 gig with dual monitor, and I like to play myst between work, so there is no way I'm going to reconfigure my system for this game.

One final thought is this a realtime, real life Myst puzzle?,.... surely they wouldn't?

Anyway MYST 5 is now sitting on my shelf as a reminder not to buy another ubisoft game.

artumar
02-21-2006, 03:46 AM
I totally agree with you, kh.raddy. No more Ubisoft games in my shelf.
No solution to this issue since I opened this thread back in september and send many emails to ubi "support"...

Alahmnat
02-21-2006, 01:50 PM
If you're running the game with a dual-monitor setup, unplug one of the screens before playing the game, because Myst definitely does NOT like dual-monitor setups (I believe that's actually stated in the readme, too).

mmwwhh
02-24-2006, 12:42 PM
Balls. Wish I'd found this thread before buying the game!

To be fair to the delopers, it must be at least partly a driver issue -- it simply shouldn't be possible to crash the whole machine from a non-root process

(17" PB with ATI Mobility Radeon 9700 here)

peterjeshua
02-26-2006, 07:54 PM
I made it through a large portion of the game, but am now experiencing the same "hang" issues described in this forum. I work for Apple Retail and will pass the word around so that maybe this game can get taken off the shelf.

peterjeshua
02-26-2006, 11:41 PM
I was actually able to finish the game after I set the Video Options to the lowest settings. Not the greatest resolution, but it seemed to work, although I never really played Myst for more than 2 hours at a time. ???

Alahmnat
02-27-2006, 07:13 AM
Originally posted by peterjeshua:
I made it through a large portion of the game, but am now experiencing the same "hang" issues described in this forum. I work for Apple Retail and will pass the word around so that maybe this game can get taken off the shelf.
I'd prefer it if you'd pass the word around to maybe kick ATi in the pants to get this fixed, personally...

Mahaps
02-27-2006, 07:21 AM
"I'd prefer it if you'd pass the word around to maybe kick ATi in the pants to get this fixed, personally"

Will you please stop with this theory ?
Dozens of games work really well with the same drivers, so it's not like every single game crashed the same way.
It's NOT the drivers. PERIOD.

Thorzdad
02-27-2006, 07:28 AM
Originally posted by Alahmnat:
I'd prefer it if you'd pass the word around to maybe kick ATi in the pants to get this fixed, personally...

See, this is where I'm not completely sure it's an ATI problem. Once I turned down the in-game settings and then cranked-up the settings using ATI's ATI Displays control panel (which works even with OEM cards), the game played perfectly and looked gorgeous. This tells me it's more of a problem with the game. I'm no ATI fanboy by any stretch, but I'm just not convinced it's entirely an ATI problem.

That said, it's definitely a problem everyone (except the consumers) seems to be ignoring. Frankly, I don't think we will ever see a patch or any sort of fix. Myst V was the end of the line for the series. I don't think any of the creators have any ambition to fix a dead horse.

nealhbuck
03-13-2006, 11:41 AM
OK. I've read all the back and forth, and like the rest of you, I'm screwed. The question now is, How do we make sure Ubisoft DOES hear about this obvious problem? Do any of our moderators have ANY better access to tech support, or should we ALL send e-mails detailing our problems. Even if it's not all their problem, they're the ones with direct access to ATI and/or Apple. Or maybe they just don't care. If so, I'll make sure that I return this game and not buy any more games they come out with.

Alahmnat
03-13-2006, 06:27 PM
Unfortunately, from the sound of things I've been hearing from the remaining forum managers, future support for Myst is basically being ignored. Were it not for Cyan's having made EoA cross-platform in the first place, I somehow doubt it would even be available on the Mac at all, because there are absolutely no plans to do anything with any of the Myst titles to add support for 10.4.x (which IMO is a bit of false advertising as the requirements merely state "10.2.8 or higher"), nor are there any plans to make any of the apps into Universal binaries so they'll run natively on new Intel-based Macs. Unfortunately, with Cyan's time being fully devoted to staying in business and working to try and re-start Uru Live, I don't think they have the time to write a patch for the game right now either.

MacHeadCase
03-14-2006, 12:31 PM
Originally posted by nealhbuck:
OK. I've read all the back and forth, and like the rest of you, I'm screwed. The question now is, How do we make sure Ubisoft DOES hear about this obvious problem? Do any of our moderators have ANY better access to tech support, or should we ALL send e-mails detailing our problems. Even if it's not all their problem, they're the ones with direct access to ATI and/or Apple. Or maybe they just don't care. If so, I'll make sure that I return this game and not buy any more games they come out with.

I sent an email to Ubisoft. They replied it wasn't their problem. I then emailed ATI and they replied it wasn't their problem. I looked for an address to send an email to Apple but could only find a feedback form. Sent it through that but never got a reply. They do say not to expect a reply though.

Like Mahaps said though other games work perfectly well with the same drivers. All of a sudden Myst V doesn't so it's ATI's or Apple's fault? Come on...

As nealhbuck says, we've been screwed out of $60...

swpalmer
03-14-2006, 01:30 PM
The fact that some OpenGL games work doesn't mean it isn't ATI's fault. It isn't that simple. OpenGL is a complex API that can be used in all sorts of ways. Some games may simply do things in a slightly different order, or they simply don't use a particular feature of OpenGL.

From the descriptions of the problem it seems that this MUST be ATI's or Apple's fault because it should not be possible for a normal user-mode application to cause this sort of crash.

ATI is trying to wuss out and not support the Mac. They have a reputation for crappy device drivers that often crash. THEY need to fix things and as Mac users we need to put the pressure on them to do so.

rolandoftheeld
05-11-2006, 02:48 PM
The reponse I just got from Ubisoft reads as follows:

There are no known issues with OS 10.4.X. However, there are driver problems with certain Radeon video cards that are not caused by the game. We have referred these problems to ATi for further review. There will not be any patches released for this product.

By the way, I have not actually purchased the game. I was planning on it, and then I stumbled across this issue.

Does anyone know if any new drivers have helped this, or anything?

My specs:
OS 10.4.5
1.67 GHz processor
1 Gb RAM

ATI Mobility Radeon 9700
128 MB vram

Anybody have news on this situation?
Basically what I'm getting at is whether or not I will be able to run the game.

I apologize for my slight incoherency - I'm normally more literate. I'm a bit distracted at the moment.

I plan on soon both attempting to contact ATI's support and Ubi's phone line.

I'm also fairly inerested in how swpalmer hacked his installer.

Heimdall_G
05-11-2006, 03:04 PM
Originally posted by rolandoftheeld:
I'm also fairly inerested in how swpalmer hacked his installer. Are you referring to PC version WILL run on Mac (http://forums.ubi.com/eve/forums/a/tpc/f/3471054943/m/1521082473/r/1521082473#1521082473)?

nealhbuck
05-11-2006, 06:54 PM
Well, I gave up trying to play it on my iMac G5 w/Tiger. However, I've installed it on my 12" Powerbook G4 w/Jaguar and it's playing fine, so far. Of course, I have to play on minimal settings, but since it's on a laptop screen, it's not so noticeable.

rolandoftheeld
05-12-2006, 07:55 AM
Hot damn, Heimdall, you're the man. Have other people reported this as working?

I'd still really like to have the Mac native version, though. I'll use this method only if all else fails. I have not yet contacted ATi or the Ubi phone line, but I plan on it sometime today. Later though. I have two midterms today... ugh.

Anyway, I forgot to mention that I'm running a Powerbook G4. I don't know if that means anything, but I've noticed that the majority of people who have said "this runs fine for me" have been using powerbooks.

So, again, thanks for the heads up, Heimdall.

I'll be back later with an update on my "tech support" progress.

TheCFiles2005
05-13-2006, 12:22 AM
I had this very same problem (original post in this thread) on the Intel iMac.

Someone suggested I set all Game Video settings to minimum, which I did.

I set all sliders to left as far as possible, and unchecked the boxes for shadows, reflections, etc.

Worked like a charm--had no more freezes in the game at all and it played pretty well after that simple modification.

When you lauch the game and get to main menu-there is an 'Options'. Click that and the first page should be Video settings.

That's all it took. Good luck!

TheCFiles2005
05-13-2006, 12:24 AM
PS: I am using a new Intel iMac with OSX 10.4.6 and 512 MB, and had no real problems playing the game after changing video settings.

Before that-I had terrible freezes with the main direction arrow, and the first Esher video. Entire screen would just freeze, couldn't use any keys or mouse at all. Sound kept going for awhile-but couldn't even turn off computer from button on back!

Had to completely reboot from power surge strip on floor. Every single time.

Sounds similar to your problem-try resetting the Video Options to minimum, it worked well for me.

Also can see my thread for "Intel-Freezes"

bmack1950
08-20-2006, 12:08 PM
Having experienced the Myst V freezing bug and fooled around with the fixes suggested on this thread I have found that the problem centers on anti-aliasing with my system:

OS X 10.4.7

CPU Type: PowerPC G5 (3.0)
Number Of CPUs: 2
CPU Speed: 2 GHz
L2 Cache (per CPU): 512 KB
Memory: 1 GB
Bus Speed: 1 GHz

ATI RADEON 9650

Overriding the Myst V antialiasing setting by activating the FSAA(Super) option from within the ATI Displays Utility eliminates the problem even with all the video settings from within Myst V set to their maximum settings. On the other hand, with the option set to FSAA(Multi) Myst V invariably freezes up during the initial Yeesha/Esher monologs even with all the video settings from within Myst V set to their minimum settings. I would surmise that when not overridden by ATI Displays Myst V uses multi-sample anti-aliasing rather than super-sample anti-aliasing. There seems to be some sort of incompatibility between OS X Tiger, ATI RADEON ( chip and/or drivers) and Myst V involving multi-sample anti-aliasing.

Anyway, I would suggest that if you are having the freezing problem you try the following:

1. Launch Myst V and set all the video options to their minimum settings.

2. Download and install the ATI Displays Utillity.
Apple Download Page (http://www.apple.com/downloads/macosx/drivers/radeondisplayutilities.html)

3. Launch ATI Displays and create an Application Profile for Myst V.

4. Select the FSAA option and set it to read FSAA(Super).

5. Set the value for FSAA to either 2x or 4x. (I find 2x still leaves noticeable artifacts)

6. Launch Myst V and set the Video Quality, Texture Quality and Anisotropic Filtering to your taste.

illustratorDavi
09-08-2006, 03:28 AM
Hi

Just wonder if the previous post is the answer ?

I can't get it to work on my G5 using the ATI profiling technique. Still crashes after about 5mins.

Power Mac G5 - 2.7GHz, 3gb ram, ATI Radeon 9650XT 256mb, 10.4.7

Thanks
David

Alahmnat
09-08-2006, 04:22 AM
All I can say is give it a shot... it seems to work well enough for me.