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View Full Version : PS4 to PS5 Cross-save not working for AC Valhalla, please help!



Zionaire
01-26-2021, 10:09 AM
Valhalla PS4 to PS5 Cross-save not working, please help!

I have done everything that's been advised on the internet regarding this and for some reason it won't work. I have a save file with over 60 hours in on my PS4 version and can't get the save to show on the PS5 version...

I finally received my PS5 yesterday. Uploaded PS4 saves into PSN Cloud storage as advised and downloaded it into the PS5. Even in-game my PSN is linked to my Ubisoft connect account but for some reason, the PS4 save does not show up in the PS5 version. The Ubisoft connect cloud sync doesn't work either as none of the save files are showing the cloud icon beneath.

Would really appreciate some help as I've put lot of time into my PS4 save and would like to continue the same play through. Thanks in advance!

ubi-smash
01-29-2021, 11:10 PM
Hey Zionaire! My apologies for the difficulties with accessing your save on your PS5 for Assassin's Creed Valhalla. If you have tried all cross-progression steps (https://support.ubisoft.com/en-US/Article/000079360) to ensure that you are able to access your PS4 save from your PS5, please create a support ticket (http://support.ubi.com/Cases/New) with a screenshot attached with the overlay of the console to show the PSN username along with any error messages you may have received when accessing the save data from your PS5. You can also create a support ticket with our social media support on the Ubisoft Support Facebook (https://www.facebook.com/pg/UbisoftSupport) or Ubisoft Support Twitter (https://twitter.com/UbisoftSupport). We'd be happy to review this further with you!