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TacticaIKitten
01-16-2021, 06:42 PM
I am not running it on a virtual machine...
And i get this error. I played it before last year when i had Uplay+. Now i get this error.
I disabled Hyper V and all the others and that didn't work. So i turned them back on.
I saw a thread that was closed with the exact same problem. There was just one fixed, to disable Hyper V. And it didn't work.
So what's the problem here?

Ubi-Borealis
01-18-2021, 01:38 PM
Hello there TacticalKitten!

I'm sorry to hear you're encountering this error. In regards to the error message received when trying to launch Starlink, please be aware that any online desktop solution, such as Shadow or GeForce Now, may encounter issues while trying to play the game.

Additionally, disabling virtualisation on your computer may help alleviate the issue.

If you are still encountering issue after disabling Hyper V, then I would recommend opening a support ticket so our team can take a closer look. Please can you open a support ticket (https://support.ubisoft.com/Cases/New) and attach an MSinfo (https://support.ubisoft.com/en-GB/Article/000078753) and a DxDiag (https://support.ubisoft.com/en-gb/Article/000078583). Please include all troubleshooting steps you have tried in your case notes, as this will help in the investigation.

Thanks!