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View Full Version : Error when linking ps4 acc to uplay acc



legoRC1102
11-02-2020, 07:13 PM
I have watch dogs 2 on the ps4 and I want to connect with uplay but when I try, it says that it was already linked to another account. How can I fix this? I already unlinked the ps4 account but I can't connect to another account.

UbiKobold
11-02-2020, 08:46 PM
Hello legoRC1102! Currently there is a permanent link between your old PS4 account and your Ubisoft account. To remove the permanent link please create a support ticket here (http://support.ubi.com/Cases/New) and one of our agents should be able to assist! When contacting them just make sure to include the following information:
- username and email on Ubisoft account
- PSN gamertag of old account that was linked
- PSN gamertag of new account you are trying to link

Let me know if you have any other questions or concerns!

Justinyoko
11-02-2020, 10:24 PM
Hey i have a problem, When i want to link my playstation account to my ubisoft connect account it says its already linked. But i haven't linked my playstation account ever

Justinyoko
11-02-2020, 10:26 PM
If its possible to ulink my account could you try that for me :confused: that would help allot !! my gamertag is : sambalwesp

UbiDork
11-07-2020, 02:13 AM
Justinyoko: Hi there, Justinyoko! Have you tried creating a support ticket here (http://support.ubi.com/Cases/New) about this issue?