View Full Version : My pre ordered was auto refund

10-28-2020, 08:50 PM
Hi, I pre-ordered this game when it launch, why the game was automatically submit refund and I dont find my pre-order game in my library.

I wanted this game so badly and i cant wait to play this, I dont understand why was auto submit refund.

Please help

10-29-2020, 09:26 AM
I suggest directly contacting Ubisoft Support for your issue.

10-29-2020, 10:16 AM
i did, but they didnt respond

11-01-2020, 01:37 AM

I'm very sorry your order was refunded. Please note this would never happen without good reason, and you will have been emailed an explanation.

I can see a support agent responded to your support case on 29th October. This is a private account-related discussion, so it's best we keep all future communication in your support case.

Enjoy your day!

11-02-2020, 02:12 PM
I bought the assassins creed Valhalla game in June, today in November the game doesn't appear in the library after the Ubisoft Connect update, please help me sir

11-02-2020, 02:47 PM
Hey VforVierza,

You should have received an email, however, if you get in touch with us via the support site we will be able to discuss this further with you: