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View Full Version : [Ubisoft Store] Wanting a partial Refund.



Iron1386
10-27-2020, 06:21 PM
So I accidentally bought the Ultimate edition and the Gold edition. Does ubisoft even give refunds on digital orders, if so am I able to get it for the Gold edition or am I stuck with both the Ultimate and Gold edition? Side note if so how do I even know which one to activate when the game is release?

Iron1386
10-27-2020, 07:08 PM
Forgot to say this was for AC Valhalla

KmarkoPL
10-28-2020, 02:59 AM
As long you did not downloaded it, you can get refund.

Iron1386
10-28-2020, 03:42 PM
As long you did not downloaded it, you can get refund.

How? I Can't even get a hold of them to even ask in live chat. Do they have an email to message or something?

Ubi-Raziel
11-01-2020, 01:49 AM
How? I Can't even get a hold of them to even ask in live chat. Do they have an email to message or something?

Hey, sorry for the delay!

This would be considered a duplicate purchase so a refund should certainly be possible. If you're having difficulty getting through to us on Live Chat, please contact us via social media -

Twitter: https://twitter.com/UbisoftSupport
Facebook: https://www.facebook.com/UbisoftSupport/

When contacting us, please provide as much information as possible to speed up the process -

- Username
- Email address
- Order numbers
- Which order you would like to refund

Thank you!