View Full Version : [Accessibility] Missing Email

10-24-2020, 07:37 PM
I never got an Email when i pre-ordered Assasinīs creed Valhalla so i canīt redeem my pre-order bonuses. So what do i do now?

10-24-2020, 09:31 PM
Hello MassennusKahvi, sorry to hear this.

To make any enquiries about your order and personal account details, please reach out to us through our social media support or our support website as we are unable to discuss this in details in the forums!

Please contact us through DM with your issue and Ubisoft ID here -

Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - https://www.facebook.com/UbisoftSupportUK/

Or log into the following site, scroll down the page and create a new support case for your account, here -
Ubisoft Support website - https://support.ubisoft.com/en-gb/Cases/new

After verifying you as the account owner we will be able to go into further details through DM about your account and what content you have. We aim to respond back within 48 hours.