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View Full Version : [Bug/Glitch] Friends List broken since last Ps4 Update



itdream2012
10-20-2020, 07:40 PM
The friends list in the book has been broken since Playstation launched their software update 8.0. You can not invite or join friends through the book which makes the game unplayable. Many other games had the same problem with the new PS update but those games have been fixed. I know this game was dropped and has zero support but you are still selling the game in the PS store and people are still playing it so you should at least keep the core of the game working. PEASE FIX THE FRIENDS LIST:

Ubi-TheBerry
10-22-2020, 12:25 AM
The friends list in the book has been broken since Playstation launched their software update 8.0. You can not invite or join friends through the book which makes the game unplayable. Many other games had the same problem with the new PS update but those games have been fixed. I know this game was dropped and has zero support but you are still selling the game in the PS store and people are still playing it so you should at least keep the core of the game working. PEASE FIX THE FRIENDS LIST:

Hello there,

Welcome to the Forums!

Sorry to hear you're having issues.

Have you attempted any troubleshooting since encountering this?

Please give these steps a try. (https://ubi.li/eHine)

Let us know how you get on!

itdream2012
10-22-2020, 02:44 PM
Hello there,

Welcome to the Forums!

Sorry to hear you're having issues.

Have you attempted any troubleshooting since encountering this?

Please give these steps a try. (https://ubi.li/eHine)

Let us know how you get on!


This generic answer makes me think that you have not even read my post.
THIS IS NOT A PERSONAL ISSUE. Everbody who plays the game has this problem. I have talked to a lot of players who have the same issue and several people on twitter have contacted you about this very problem.
It is well known over the internet that the PS Update 8.0 has created problems with friends list in a lot of games. Most of those games have been fixed by now but Werewolves Within has not. Somebody at Ubisoft needs to go to fix the friends list in the book.

MattsterMusic
10-22-2020, 07:43 PM
Can not invite, join, or add friends via the in-game book, since the most recent ps4 system update

Ubi-Borealis
10-30-2020, 05:53 PM
Hey there guys!

itdream2012 - I'm sorry to hear you feel this way. Please rest assured that my colleague, TheBerry, is only trying to help. When encountering issues on the PS4, or any platform, one of our first steps is to recommend basic troubleshooting steps.

Could you both record a short video that shows you are unable to use the features of in-game book? Once you have recorded the footage, please upload it to a sharing platform (such as YouTube or Google Drive) and send an unlisted link to this thread. This will help us to investigate further. Thank you!

Glass_Witch
11-03-2020, 06:36 PM
I have been speaking with UBISOFT SUPPORT on Twitter. I donít have a name but they said they would refer this to the proper people who could fix it.
This is happening to everyone, USA, Canada, UK....it isnít any individual consoles problem.

https://twitter.com/itdream5/status/1319388855380869123?s=21
Iíd also like to add that, being female I face certain issues that the others dont on here. There are individuals that get inappropriate at times...people I donít feel comfortable being in a lobby with. Before the PlayStation update there was an easy fix. I could initiate a vote to kick the offending player and they wouldnít be able to rejoin. Now that the book is broken anyone can just jump in even if they were previously kicked out of the game. Now, I have a choice, I can put up with being verbally abused or I can turn off my PlayStation and do something else. The friends list and kick function were what made this a safe environment for women.
I know Iím not the only woman who has been treated badly on this game but most have quit playing because it got so bad. I love this game and my friends never hesitate to kick anyone who treats me poorly so Iíve stuck it out and have enjoyed countless nights of werewolves but if you donít fix this issue i wonít be able to enjoy it any longer unless I want to endure the sexual harassment that inevitably starts.

itdream2012
11-03-2020, 06:58 PM
Hey there guys!

itdream2012 - I'm sorry to hear you feel this way. Please rest assured that my colleague, TheBerry, is only trying to help. When encountering issues on the PS4, or any platform, one of our first steps is to recommend basic troubleshooting steps.

Could you both record a short video that shows you are unable to use the features of in-game book? Once you have recorded the footage, please upload it to a sharing platform (such as YouTube or Google Drive) and send an unlisted link to this thread. This will help us to investigate further. Thank you!

Please look at the post of the user Glass Witch that was created a couple of minutes ago. She has been in contact with the Ubisoft support before. Please also look at the below video that shows the friends list in the book not working in main menu as well as in game.

https://twitter.com/itdream5/status/1319388855380869123?s=21

Glass_Witch
11-06-2020, 11:42 PM
[is anyone looking into this issue? Iíve been attempting to play every night and Iíve had little luck because I keep getting into lobbies with trolls I canít/wonít play with even tho there are more than enough players that I enjoy playing with available

Glass_Witch
11-11-2020, 06:01 PM
[we are still trying to play and the book still isnít working. When trolls join the lobby we can kick them but they are able to jump right back in and even worse, when a lobby with known problem has layers is the priority there is no way to join another lobby unless theirs gets filled so all we can do is **** down the game. Please fix this, there are still players who want to enjoy this game...some of whom just purchased the game

Glass_Witch
11-12-2020, 07:25 PM
Itís verified, werewolves works with PS5, now will you please fix the friends list?]

Ubi-TheBerry
11-15-2020, 01:57 AM
Hello Glass_Witch,

This has been referred to the team for the meantime.

We don't have any updates to share at the moment, however further information may be requested to investigation.

We'll update the thread with any updates we receive from the team, as and when we receive them.

Sorry for the inconvenience

Glass_Witch
11-15-2020, 10:34 AM
[thank you, I look forward to your updates and a resolution to this problem.
Have a great weekend!

Ubi-Borealis
11-24-2020, 01:58 PM
Hey there guys!

Just to let you know that this issue is still being investigated further. We currently have no new information to share. Once we have an update to share, we will post it within the forums.

We apologise for any inconvenience caused, and appreciate your ongoing patience.

Glass_Witch
12-03-2020, 04:22 AM
Good evening,
Itís been about a week since any update and over two months since the problem began....just wondering if anyone is working on/getting close to fixing this problem?

Glass_Witch
12-11-2020, 02:53 PM
Iíd like you to understand what werewolves within is like for me now that the friends list is not working. A few nights ago my friends were in a lobby of 7 so I logged in to try to join them. I hit quick match and got into a lobby of 3. I tried a few times but kept getting g I to this other lobby so I asked them if they wouldnít mind closing their lobby for 10 seconds so I could quick match I roto my friends game the. They could start their lobby again. I was polite, said please, I didnít expect them to do it because I knew at least one of them wasnít exactly a friend. I was called a ***** several times by one of them but another one agreed to do it for me.
Here is the video of me asking them if they wouldnít mind helping me out by closing their lobby https://youtu.be/qzjBS59AVRQ(unfortunately I didnít have my voice on the video because I had never saved a video clip before this.)Eventually they all left and I joined my friends. This is what was said when they regrouped.

https://youtu.be/iUQ8UKz6xEs

The following night my lobby had to kick this same player out at least 30 times, he just kept coming back because kicks only last until you log out of the app now. I hope this helps you understand that this isnít just inconvenient to players but causes abusive situations. This isnít even the worst that Iíve been subjected to since the book broke itís just what I have available to share thanks to another player.

Glass_Witch
12-16-2020, 08:01 PM
Is there any news yet? Apparently the team started looking at this a month ago nd, knowing other games had this same issue and fixed it within a day or two, I would think this should have easily been fixed in this time period. Weíve played with at least 15 brand new players in the past few weeks so people are buying your broken game and never getting to add players they meet or join people they are comfortable with.
There are more players coming back to play again because of Covid...this is the opportunity to revive the community so please try to get this done ASAP before everyone gives up and leaves for good.