View Full Version : [Ubisoft Connect] Starlink Ubisoft Challenges not unlocking when completed

10-17-2020, 05:53 AM
Hi Ubisoft,

I'm currently having issues with Starlink not unlocking any Uplay challenges I complete while playing.

I started playing two days ago when I unlocked the Uplay challenge "Welcome".. after a few hours of play I checked my Challenges and it was 0/59, so I somehow managed to 'lose' the Welcome challenge.

So today I uninstalled the game and reinstalled it and logged back in, I got the Welcome challenge completed again, but still nothing else is unlocking. Here is a screenshot of my current challenges: https://imgur.com/a/4aQdmzL

You'll notice in the background of the menu I have two character abilities in that green skill, but still obviously don't have the unlock for a bunch of different things. I should have "First contact" as I've unlocked other pilots, I've defeated two Legion extractors, as mentioned earlier I've equiped a pilot skill, I've upgraded an Prospector Outpost to the max level (one at level 11 on the second planet that says fully upgraded), I've trained Levi to pilot level 5, I've certainly entered space for the first time.. I'm not sure what is going on here.

What makes this even more frustrating is that my goal right now is to actually unlock all the uplay achievements across all the Ubisoft games.. so I'm actually not all that interested in playing Starlink other than doing these challenges. Its highly frustrating because its literally the only reason I purchased this game was to do these challenges, more so when a lot have Ubisoft units associated with them that I'd like to use on the release day of Valhalla to buy all the Club rewards on the first day.

I also currently have an open Ubisoft forum post on Watch Dogs 2 as the very last achievement on Watch Dogs 2 isn't unlocking for me. I'm not really sure whats going on but any help at all to resolve this would be great because its literally put a halt on my recreational goals.

10-19-2020, 09:42 AM
I'm sorry to hear that the challenges are not unlocking.

This is usually caused by a connectivity issue. Could you please go through these connectivity troubleshooting (https://support.ubi.com/en-GB/Faqs/000025657/Connectivity-Issues-with-Uplay-PC/) steps to see if it helps.

However if the challenges remain locked after doing those steps then please contact support on one of the following channels and provide screenshots that show you have completed those challenges then we can unlock those manually for you:

Facebook (https://www.facebook.com/UbisoftSupportUK)
Twitter (https://twitter.com/UbisoftSupport)
Support Ticket (https://support.ubi.com/en-gb/Cases/new)
Live Chat (https://support.ubisoft.com/en-GB/Faqs/000025094/Starting-a-Live-Chat)

10-19-2020, 10:50 AM
Ubi-Grape helped me with this through customer support, no more issues. Thanks anyway

10-20-2020, 09:14 AM
That's great, I'm pleased to hear that your issue has been resolved :)

10-24-2020, 05:47 PM
Hello Starlink fans,

For anybody who is trying to collect remaining Ubisoft Club Rewards, we have now unlocked these for all our older legacy games.

The Ubisoft Club is transitioning to Ubisoft Connect soon. This will be completed on the 27th October.

Starlink: Battle for Atlas is one of our older titles and so has had all of its rewards unlocked for every player. For more information about this please see this link -

If you happen to be missing any rewards, we are advising players to contact us back after the 27th of October when the migration to Ubisoft Connect is complete, then we can look further into your account and see what rewards are missing then, afterwards.

Thanks peeps!