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PlagueOfNoob
09-29-2020, 01:17 AM
Sage-1000 Error when trying to purchase Hyper Pass

Ubi-Borealis
09-29-2020, 09:42 AM
Hello there PlagueOfNoob! Welcome to the forums!

If you have not already, could you please try these troubleshooting steps (https://support.ubisoft.com/en-GB/Faqs/000056949/294099421-Troubleshooting-connectivity-issues-in-Hyper-Scape--PlayStation-4).

If the issue persists, please don't hesitate to update us!

PlagueOfNoob
09-30-2020, 12:25 AM
Still have same issue, donít have any issues playing the game just when trying to purchase Hyper Battle Pass.

PlagueOfNoob
09-30-2020, 03:43 AM
Restarted all network devices including PS4 after making the changes you specified. Still getting the following error.

SERVER
CONNECTION
ERROR
Shop services are not available at the moment
HYPERSCAPE error code: Sage-1000

Ubi-Borealis
09-30-2020, 12:13 PM
Thanks for the update, PlagueOfNoob!

I recommend that you open a support case (https://support.ubisoft.com/Cases/New) on our dedicated website. Could you please include all the troubleshooting steps you have tried so far in your case notes, and attach an image of your port forwarding? This will help us to take a closer look.

Once you've opened the case, could you share you case number here so we can check it out? Thanks!

PlagueOfNoob
09-30-2020, 06:26 PM
I have entered a support case

Ticket# 12821564

Ubi-Borealis
09-30-2020, 06:54 PM
Thanks for sharing!

I can see that my colleague has asked you for an image from your PS4 connection settings (https://manuals.playstation.net/document/gb/ps4/settings/nw_test.html). When you're able to, could you please update the case with this image? Thank you!

PlagueOfNoob
10-01-2020, 03:41 PM
I updated the case. Doesnít seem like it is on my side. I have done everything asked and still canít but the Hyper Battle Pass. Feels like I wasted money on a free game.

Ubi-Borealis
10-01-2020, 05:08 PM
Thanks for updating the case!

We understand that troubleshooting can feel time consuming. We appreciate you taking the time to carry out these steps for us as we investigate further. I can see that my colleagues have asked if you're able to test using an alternative network (such as a mobile hotspot) to see if the error continues when using another network to the one you usually connect to. Could you please try this for me and then update the case with your results? Thank you!

PlagueOfNoob
10-01-2020, 06:36 PM
Yeah I tried via a Hotspot but No Change.

I donít feel like it will be resolved by Sunday and then the Season will be over. Iím just trying to get it resolved before end of Season. I work 10 hours a day and when Iím actually home, support doesnít really look at my ticket as far as I can tell.

Ubi-Borealis
10-02-2020, 11:45 AM
Yeah I tried via a Hotspot but No Change.

I don’t feel like it will be resolved by Sunday and then the Season will be over. I’m just trying to get it resolved before end of Season. I work 10 hours a day and when I’m actually home, support doesn’t really look at my ticket as far as I can tell.

I'm sorry to hear that the issue still persists.

Please be assured that our team will respond to you as soon as we are able to. Our team is working very hard as of late to contact everyone back as soon as they can while contact volumes have been higher than normal.

I can see that your case has been escalated to our Hyper Scape game team for further investigation. I'm afraid I cannot guarantee they'll be able to resolve your issue before the end of the season, but they will be in touch with you as soon as they've had a chance to take a closer look. I apologise for any inconvenience that has been caused at this time, and thank you for your patience and understanding.

Drak3King
10-05-2020, 02:06 AM
The same as occurred to me, and still persist until now... I'm seeing Tha I won't be able to buy hyper batlle pass before season 1 ends..

Ubi-Redbeard
10-05-2020, 03:07 PM
Thanks for getting back to us, Drak3King.

I can see your issue is still under investigation with the team.

I do apologise for any inconvenience caused.

PlagueOfNoob
10-05-2020, 11:39 PM
PlayStation support verified that I wasted money on your product, thanks for nothing.

UBI-Froggard
10-12-2020, 12:00 AM
PlayStation support verified that I wasted money on your product, thanks for nothing.

I doubt PlayStation support would say the words "you wasted your money" and I see we added the battle pass to your account for you in your support ticket and are still assisting you with any items missing from the Battle pass, so we are helping you with this.