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havoccau2012
07-30-2020, 04:26 AM
I have the Anno 2070 complete edition purchased from the Steam store. I installed it after I purchased it and it worked just fine. A few weeks ago, I upgraded my HDD and had to reinstall all of my STEAM library. Now I get the infinite reboot loop where the game loads and after logging in, it tells me the addon is installed and the game must reboot. An MS-DOS window appears with all the lines saying whatever is locked and the game starts again and tells me it needs to reboot. It keeps doing this until I close the game manually.

I tried the Offline Patcher 2.00 found here: https://uk.gamesplanet.com/community/anno-2070-uplay--1451-1/discussions/80083-how-to-stop-the-infinite-reboot-loop/80109-comment

I get the message that the game is not installed, the game is up to date, or the game is corrupted message. I have uninstalled Anno 2070 and tried to install it from both the STEAM interface and the Uplay interface to no avail.

Please help!

Ubi-Raziel
08-06-2020, 06:10 PM
I have the Anno 2070 complete edition purchased from the Steam store. I installed it after I purchased it and it worked just fine. A few weeks ago, I upgraded my HDD and had to reinstall all of my STEAM library. Now I get the infinite reboot loop where the game loads and after logging in, it tells me the addon is installed and the game must reboot. An MS-DOS window appears with all the lines saying whatever is locked and the game starts again and tells me it needs to reboot. It keeps doing this until I close the game manually.

I tried the Offline Patcher 2.00 found here: https://uk.gamesplanet.com/community/anno-2070-uplay--1451-1/discussions/80083-how-to-stop-the-infinite-reboot-loop/80109-comment

I get the message that the game is not installed, the game is up to date, or the game is corrupted message. I have uninstalled Anno 2070 and tried to install it from both the STEAM interface and the Uplay interface to no avail.

Please help!

Hey! I'm sorry to see you've unable to get past the game loop, I will help in any way I can.

To begin, I'd like to refer you to our support article: https://support.ubisoft.com/en-gb/faqs/25468/

It's possible the patcher or steps on the GamesPlanet website are not as up-to-date, so please give this a try!


The Anno team are currently investigating this issue as it seems to be affecting more players since the most recent update. If the support article above does not work, please give us a bit more time to implement a fix.

Mortalin
08-09-2020, 11:40 AM
Yo tengo exactamente el mismo error, se queda en un bucle infinito de reinicios. He probado a descargar los parche offline pero no soluciono nada.

Ubi-TheBerry
08-10-2020, 06:13 PM
Yo tengo exactamente el mismo error, se queda en un bucle infinito de reinicios. He probado a descargar los parche offline pero no soluciono nada.

Hey Mortalin!

I'm afraid Forum support is only available in English.

If you can translate your message we'd happily see what we can do.

Alternatively, you can open a ticket through or Support Site (https://ubi.li/AHIgv) and an agent will get back to you in your preferred language.

Thank you!

erlenderz
08-28-2020, 04:56 PM
I have the exact same problem, and the offline patch is not working... This is very annoying, as I just bought this game off Steam.

Ubi-TheBerry
09-02-2020, 08:35 PM
I have the exact same problem, and the offline patch is not working... This is very annoying, as I just bought this game off Steam.

Hey there erlenderz

Have you tried the steps in the FAQ (https://support.ubisoft.com/en-gb/faqs/25468/) at all?

Otherwise, we're still awaiting further information from the team who are still investigating this issue.

Sorry for any inconvenience!

Cpl_Kalashnikov
09-29-2020, 02:56 AM
Are there any updates yet? I've tried all the steps listed and still have the issue. Hoping for a patch soon.

Ubi-TheBerry
10-03-2020, 12:48 AM
Are there any updates yet? I've tried all the steps listed and still have the issue. Hoping for a patch soon.

Hey there Cpl_Kalashnikov,

An update has since been deployed that removes the need for the manual offline patch and should resolve this.

If you're still encountering this issue, please completely uninstall and reinstall the game.

Sorry for any inconvenience.

If the issue persists after a reinstall, please let us know!

Cpl_Kalashnikov
10-07-2020, 03:57 AM
Hi, I just did a complete reinstall and I'm still having the infinite reboot cycle. the game will not update.

Waffen_PL
10-07-2020, 04:40 PM
Same here. Still can't play the game :(

Ubi-Milky
10-11-2020, 01:20 PM
Hello everyone thank you for keeping us updated on this.

This issue seems to only affect players that bought the game in Steam. After a recent patch to the game, the autopatcher was no longer needed to play the DLC at all and it was reported fixed for most players. We have started to see a few reports come through from players now such as yourselves to say this is still affecting you.

At this moment until we can gather more information, we recommend fully uninstalling Anno 2070 as well as all DLC then redownloading. We also recommend using the latest version of Uplay which you can download here, as often Steam games will try to install older clients of Uplay which can cause problems - https://uplay.ubisoft.com/

I would also recommend verifying your game files in Steam after downloading the game and its DLC - https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335

If anyone is still experiencing this after trying the above, could you please private message me your steam ID code so that I can pass this onto our QA team to investigate, thank you :)