View Full Version : i was banned for 24 hours

12-30-2011, 05:57 AM
they banned me even though it wasnt my fault. i called the moderator for help . the moderator said u should read the instruction carefully though nothing was written in instructions . i said i wouldnt be alarmed that where is the shop . so they banned me ! please any moderator help me ! un bann me ! i wont be able to live for 24 hours away from this website. THIS IS NOT FAIR

12-30-2011, 06:03 AM
you have to write a support ticket


12-30-2011, 06:13 AM
maybe PM a moderator instead of talking about it in a thread

12-30-2011, 06:27 AM
Moderators are no longer allowed to discuss this topic neither on the forums nor in a PM.

You should send a support ticket.

Click here to learn how to send a support ticket! (http://forums.ubi.com/eve/forums/a/tpc/f/1481012249/m/5021012349)
Click here to learn how to check on your support ticket! (http://forums.ubi.com/eve/forums/a/tpc/f/1481012249/m/7991052069)

12-30-2011, 06:34 AM
i couldnt have said it better my self jinn sylvia

12-30-2011, 06:35 AM
But, you already said it.

I just gave a little bit more details...


12-30-2011, 06:59 AM
That is right Geena!They cannot talk about it and if you still dont know what you did wrong.try refreshing your memory and ask yourself what you did wrong.If you forget,just like geena and Ashely said,send a support ticket asking what your problem is.If you dont know how to do that then go to the home page of imagine town while signed in--->go to the help--->go to ask--->and write your answer.you would be able to check it by going to google--->typing Ubisof Support--->My questions--->and whatever you asked.If you do not know what to post for the question here is an example:

"Hi!Imagine town is not working and I checked my internet browser and everything fixed security settings and more but It still doesnt work.Please help!"

You would get a response such as this:
"Hi Katia!Once you fixed the settings,did you close down the internwet brower and bring it back up?"

For your question it might be:

"Hi!I got banned for ____ hours and I didn't do anything wrong.Can you please help me?"

Your response MIGHT be:

"Hi you have been banned because_____."

Hope this helps!

12-30-2011, 12:43 PM
Wow, thanks for answering this so well everyone, I think you have it covered! http://forums.ubi.com/groupee_common/emoticons/icon_smile.gif

01-01-2012, 12:21 AM
nowi am unbanned but the point is that should i ask the moderators for help if i need or not ?