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Tommy601234
07-13-2020, 11:13 AM
Hello,

after starting the Game a Window pops up, with my UPlay/Steam Nickname, and an empty field to enter a text.

But there is no description what to enter in the text-field. I tried Steam and UPlay Passwords and Game Key with no success! When I press Enter, an empty Box appears. Probably a kind of Error-Message, but also there is no text. So the game is useless now! I have checked for bad files via Steam and also delete the game, and install new. Nothing has solve the problem! Thanks for the patch!

Ubi-TheBerry
07-16-2020, 11:14 PM
Hello there Tommy!

Sorry to hear you're having issues.

Would it be at all possible for you to post a screenshot of this?

Could you also please give the below steps a try and let us know how you get on;

Please, navigate to the Ubisoft Game Launcher "cache" folder, by default located here: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache

Open the cache folder and move the "ownership" folder to a safe location.

Once you have backed up that folder, delete the "cache" folder.

After deleting the cache folder, please verify the game files within Steam:

- Open Steam
- Right-click the affected game in your Steam library and select Properties from the drop-down
- Select the Local files tab and click the Verify integrity of game cache... button
- Steam will verify the game's files. This process may take several minutes
- Once the process is completed, the Check Window will automatically exit

If an issue is found, you will be given the option to Repair, click Repair. After repairing the issue, please verify the game again until no issues are found.

When this has been completed, try launching the game again.

Let us know if you have any success.

Thank you!